My responsibilities include the facilitation of sprint planning, daily stand-ups, sprint reviews, and retrospectives. This role demands the creation of a collaborative environment that fosters open communication and effective problem-solving. I am proactive in identifying and mitigating obstacles that threaten our progress, thereby ensuring the timely and successful execution of projects.This is a significant opportunity to demonstrate my potential and contribute to our team’s mission of delivering innovative solutions, aligning with Deloitte's commitment to excellence and client service in the telecommunications and marketing sector.

Joining Deloitte significantly advanced my career, providing a structure that emphasizes work-life balance and relationship building within the company. This environment has enhanced my professional and personal growth.At Deloitte, I worked on a telecommunications project focusing on promotional materials for new device launches, home internet services, and mobility plans. This role allowed me to apply my skills in marketing and customer engagement.My responsibilities included:➤ Developing layouts and features to improve the customer experience.➤ Debugging critical bugs in preproduction and production environments.➤ Conducting end-to-end, static, and unit tests to ensure quality.➤ Researching and developing proofs of concept (POCs) for new client-requested features.➤ Conducting peer reviews to ensure adherence to our style guide, accessibility standards, and coding practices.➤ Identifying and solving long-standing codebase issues.➤ Function as a Confluence librarian: drafting, proofreading, publishing, and providing feedback on valuable articles that serve as reference for team members to enable best practices and coding standards. This role has allowed me to apply my technical expertise, think creatively, and work collaboratively, contributing to a team that values innovation and quality.

I was given the chance to lead a small, dynamic team, which was a surprise based on how I saw myself at the time. Learning from experienced managers, I jumped into the leadership role with enthusiasm.By using a servant-leadership approach, I focused on supporting and helping my team grow, especially during times of change. This people-first style worked well; it showed my trust in their skills and gave them the confidence to go beyond what they thought possible.

As part of an agile team at E*Trade, I worked on projects that aimed to help traders and investors become more financially independent. My main focus was on the software development lifecycle, delivering financial products to millions across the U.S.I specialized in developing and testing React components, making sure each one was carefully reviewed by our team before deployment. I also handled debugging complex web applications, fixing issues in legacy trading tools built on AngularJS 1.4, and helping migrate them to React. This role helped me sharpen my technical skills and gave me a deeper understanding of financial technology and user-focused product development.

I had the privilege of conducting demonstration sessions for prospective students to assess their English literacy levels. My experience spans working with a diverse age group, including adults, young students, children, and teenagers. These students primarily hailed from China, with occasional learners from Taiwan and Japan.During these sessions, I tailored my approach to meet the individual needs of each student, employing a range of engaging teaching methods to evaluate their language proficiency accurately. This role allowed me to cultivate a deep understanding of the unique educational backgrounds and learning objectives of students from different cultural contexts, enhancing my ability to deliver personalized and effective English language instruction.

I embraced a junior developer position within a local startup, specializing in serving diverse clients ranging from small to mid-sized businesses and professionals aiming to establish their online presence. Our team utilized WordPress as our Content Management System of choice, enabling us to design and implement custom layouts with CSS, and enhance user interactions with JavaScript animations.My role involved the creative process of designing mock-ups and meticulously transforming these concepts into pixel-perfect user interfaces. This experience not only allowed me to refine my technical skills in web development but also fostered a deep appreciation for the art of translating visual designs into functional digital experiences. Working closely with clients to bring their visions to life, I gained invaluable insights into the needs of various industries and the importance of delivering tailored web solutions that drive engagement and growth.

I held a position in customer care for the leading cable and entertainment company in the United States, where my primary responsibility was to address customer inquiries about their services via phone. This role required a deep understanding of the company's extensive offerings and the ability to provide clear, concise, and compassionate assistance to customers, ensuring their needs and concerns were met with the highest level of satisfaction. My experience in this capacity not only honed my communication and problem-solving skills but also deepened my commitment to delivering exceptional customer service in a fast-paced and dynamic environment.