Established and fostered strong partnerships with global partner site training leaders to ensure alignment with T-Mobile’s culture and processes. Managed various aspects of training and performance improvement initiatives, collaborating closely with training manager and peers.• Conducted multiple observations, including classroom, coaching, huddle, and pod management, delivering constructive feedback and support, elevating quality of training and improving production processes. • Orchestrated concurrent onboarding for various classes, working in tandem with training leaders, resulting in efficient and effective training processes. • Designed and hosted leadership development sessions for training team, covering topics such as performance trend analysis, classroom management, facilitation skills and leadership competencies, improving team capabilities and expertise.

Conducted comprehensive product specific training for T-Mobile’s new hires, guiding to become proficient account and technical experts. Managed classroom environment for adult learners, emphasizing relationship-building and in-depth knowledge of T-Mobile’s products. • Navigated new hires through rigorous product training, equipping with expertise to excel in account and technical roles within T-Mobile. • Fostered conductive learning environment for adult learners by establishing strong relationships and becoming subject matter expert (SME) in all things T-Mobile, ensuring supportive and effective training atmosphere. • Facilitated diverse lessons, including curriculum design team provided content and independently developed materials, addressing specific areas of opportunity and enhancing overall training experience.

Prepared new hires at T-Mobile for career transitions by providing tools and skills to ensure full readiness to manage high call volumes. Facilitated training sessions for tenured employees and new hires as backup trainer. • Equipped and supported individuals, leading to seamless integration into T-Mobile’s workforce and readiness to excel in roles.

Managed team of new leaders though site launch for partner operations in Cagayan de Oro during TEX conversion in global care.• Guided team during partner site launch and 10-week training, building confidence and delivering tailored leadership preparation.

Delivered exceptional customer service in accordance with company policies, addressed customer concerns and provided patient and effective troubleshooting support for technical issues with mobile devices. • Maintained record of addressing customer concerns promptly and effectively, contributing to positive reputation for resolving issues in timely manner.