John Coffey Email and Phone Number
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Inspired by how technology shapes lives, I help organizations navigate transformation by bringing technology and talented people together to create simple, engaging customer experiences. I am a data-centric problem solver with a proven record of over-delivering profit to my employer. With over 20 years of multi-disciplined experience, I inspire teams to deliver aspirational outcomes. I thrive in roles steeped in change and uncertainty -- what can I do to enable your organization's success?• Delivered over $167 million in incremental revenue benefit to Verizon• Seasoned Leader – managed as many as 15 direct reports; 40 total headcount; $20+ million budget• Certified in Lean Six Sigma and Design for Lean Six Sigma problem solving methodologies• Certified Six Sigma facilitator – Led over 12 Workouts and Innovation Boot Camps with senior leaders• Won awards at Verizon for Highest Grossing EBITDA project and Best in Class Workout• Coached 5 Green Belts to deliver over $4 million in benefit to Verizon• Oversaw $20 million advertising and promotional budget; managed agency relationships at Sprint• Directed over $6.7 million in primary research using qualitative and quantitative methods• Created User Experience framework and conducted usability analysis on dozens of products• Corporate spokesperson at White Pine Software – excellent oral and written presentation skills
U.S. Bank
View- Website:
- usbank.com/index.html
- Employees:
- 79904
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U.S. BankUnited States
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Vice President, Chief Digital Office, Employee ExperienceU.S. Bank May 2021 - PresentMinneapolis, Mn, UsLead the creation of internal-facing products, services, and systems using a multitude of Design Thinking principles and methodologies.• Lead human centered design/creative teams to deliver digital solutions that drive benefit to the bank• Define and lead user-focused research to create delightful employee experiences and journeys• Facilitate senior managers in problem quantification and collaborative workshop solutions
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Director, Business DevelopmentCaspr Group Jul 2020 - May 2021Mandeville, Louisiana, UsLead sales and manage distributors for bio-tech start-up specializing in photocatalysis (PCO) to kill pathogens.• Manage account portfolio worth $6 million annually.• Understand and leverage customer pain points into product solutions that exceed expectations.• Energize distributors by creating engaging experiences and processes to drive profitability.• Led design and monetization of HTML-based Wi-Fi dashboard to communicate product status. -
Chief Experience OfficerMojo Global Arts Oct 2018 - Jul 2020Beverly Hills, California, UsSenior leader of Hollywood-based TV & Film studio.• Built and executed CX strategy; owned internal and external touchpoints.• Established digital streaming design for content.• Pitched $25 million film and TV sponsorships to Fortune 100 corporations. -
Customer Experience TransformationForcepoint Nov 2018 - Aug 2019Austin, Tx, UsReinvented customer experience for $700M pre-IPO cybersecurity company majority owned by Raytheon.• Turned research into personas and journey maps to drive product requirements; led customer research.• Led team of 10 in Design Thinking and Agile to re-engineer Salesforce front-end for partners. -
Business Transformation - Lean Six Sigma Black BeltVerizon 2013 - 2017Basking Ridge, Nj, UsDrove over $167 million in incremental benefit as a Lean Six Sigma leader and change-agent.• Led dozens of Lean Six Sigma projects as Black Belt.• Experienced in a variety of tools/methodologies to drive teams to success.• Facilitated numerous Kaizen workshops as core team leader -
Group Manager, Product StrategyVerizon 2011 - 2013Basking Ridge, Nj, UsSet strategic direction for new and existing products. Conducted market and competitive analysis, gathered consumer insights, defined customer experience, developed business cases, and owned product roadmap.• Mobile Applications – gathered and analyzed consumer insights to aggregate individual mobile apps into a unified super-app called MY FiOS, a discovery-based mobile application with a 5-year NPV of $9.8 million.• Strategic Planning & Execution – improved daily run rate for Verizon Home Monitoring & Control by 93%, increasing revenue by $2.8 million over two years.
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Manager, Customer ExperienceVerizon 2004 - 2011Basking Ridge, Nj, UsDesigned world-class customer experiences using segmentation, competitive, and market insights.• Competitive Intelligence – founded competitive intelligence group; authored all processes and analysis; communicated to C-Level audience; created lab; led staff of 4; evaluated over 30 competitors.• Segmentation – operationalized lifestyle segmentation and Forrester Technographics data to arrive at targeting and positioning strategy for Verizon FiOS-TV, VZOne, Vault (cloud storage), and Data services.• Usability - led numerous heuristic and focus group-based projects to create powerful customer experiences across Verizon’s product portfolio; built personas and journey maps; collaborated with designers and developers.
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Group Manager, Marketing CommunicationsSprint 2000 - 2004Overland Park, Kansas, UsLed Sprint’s small business marketing communications team. Oversaw $20 million annual budget, 5 direct reports and 2 outside marketing agencies.• Integrated Marketing – executed $5.5 million integrated campaign positioning Sprint’s dedicated data products. Generated $18.6 million in revenue over 3-month period - ROI of 247%.• Digital Marketing - generated revenue of $7.3 million at a cost of $389K ($19 earned for every $1 spent). Generated 4.7 million impressions, 19,000 click-throughs and 2,400 pre-qualified DSL leads at a CPL (cost per lead) of $95 and a CPC (cost per click) of $11.78. Actual conversion ratio of 12% vs. projected 4%.• Direct Response Television – aired DRTV commercial on 20+ national television networks. Generated 11,589 calls (+5% than projected) at a cost per call of $334 (-8% than projected). Increased awareness +12% to +80%. -
Product Marketing ManagerSprint 1997 - 2000Overland Park, Kansas, UsExecuted multiple product marketing initiatives for consumer and small business prospects and customers.• Go-To-Market Execution - created Sprint ION Go-To-Market Plan: defined offers, features, forecasts, and CX.• Go-To-Market Strategy – conducted analysis to prioritize Sprint ION launch cities and central offices.• Research - oversaw $7 million research budget to within 1% – operationalized findings.
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Director, Marketing CommunicationsWhite Pine Software 1997 - 1997Led marketing communications team for leading Internet-based videoconferencing software provider.• Solutions Marketing – re-positioned and verticalized CU-SeeMe product to appeal to profitable niche segments.• Communications - managed $3 million advertising budget and managed staff of 7.• Public Relations - served as company spokesperson and managed press relations.
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Director, Marketing CommunicationsPsinet 1995 - 1997ChDirected the marketing communications team for pioneering Internet provider.• Strategy – created and aligned strategy to corporate objectives and managed corresponding tactics.• Communications - managed $5.5 million advertising budget and staff of 15.• Public Relations - generated over $137K in PR advertising equivalency over a 4-month period. -
Senior Product ManagerEon Corporation (Tv Answer) 1989 - 1995Led development of personal communications device (Note Thing) in conjunction with interactive television services.• Planned and conducted marketing research to create functional requirements specifications for operational software • Managed Field Trial research budget of $70K to beta test interactive television system• Implemented automated VBI identification process saving the company over $3 million in expense and increasing data accuracy by 100x
John Coffey Skills
John Coffey Education Details
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American UniversityMarketing -
Boston UniversityJournalism
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Gonzaga College High SchoolGeneral Studies
Frequently Asked Questions about John Coffey
What company does John Coffey work for?
John Coffey works for U.s. Bank
What is John Coffey's role at the current company?
John Coffey's current role is Vice President, Chief Digital Office, Employee Experience at U.S. Bank.
What is John Coffey's email address?
John Coffey's email address is jo****@****zon.com
What is John Coffey's direct phone number?
John Coffey's direct phone number is +190855*****
What schools did John Coffey attend?
John Coffey attended American University, Boston University, Gonzaga College High School.
What skills is John Coffey known for?
John Coffey has skills like Strategic Partnerships, Product Management, Strategy, Competitive Analysis, Telecommunications, Go To Market Strategy, Marketing Strategy, Leadership, Strategic Planning, Business Development, Cross Functional Team Leadership, Marketing.
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