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John Coffey Email & Phone Number
Vice President, Chief Digital Office, Employee Experience at U.S. Bank
at
U.S. Bank
1 work email found
@usbank.com
2 phones found area 908
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Chief Digital Office, Employee Experience at U.S. Bank
Location
Dallas-Fort Worth Metroplex, United States
Company size
Who is John Coffey? Overview
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Quick answer
John Coffey is listed as Vice President, Chief Digital Office, Employee Experience at U.S. Bank at U.S. Bank, a with 79904 employees, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a work email signal at usbank.com, phone signal with area code 908, and a matched LinkedIn profile for John Coffey.
John Coffey previously worked as Vice President, Chief Digital Office, Employee Experience at U.S. Bank and Director, Business Development at Caspr Group. John Coffey holds Master Of Business Administration - Mba, Marketing from American University.
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{first}.{last}@usbank.com
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Profile bio
About John Coffey
Inspired by how technology shapes lives, I help organizations navigate transformation by bringing technology and talented people together to create simple, engaging customer experiences. I am a data-centric problem solver with a proven record of over-delivering profit to my employer. With over 20 years of multi-disciplined experience, I inspire teams to deliver aspirational outcomes. I thrive in roles steeped in change and uncertainty -- what can I do to enable your organization's success?• Delivered over $167 million in incremental revenue benefit to Verizon• Seasoned Leader – managed as many as 15 direct reports; 40 total headcount; $20+ million budget• Certified in Lean Six Sigma and Design for Lean Six Sigma problem solving methodologies• Certified Six Sigma facilitator – Led over 12 Workouts and Innovation Boot Camps with senior leaders• Won awards at Verizon for Highest Grossing EBITDA project and Best in Class Workout• Coached 5 Green Belts to deliver over $4 million in benefit to Verizon• Oversaw $20 million advertising and promotional budget; managed agency relationships at Sprint• Directed over $6.7 million in primary research using qualitative and quantitative methods• Created User Experience framework and conducted usability analysis on dozens of products• Corporate spokesperson at White Pine Software – excellent oral and written presentation skills
Listed skills include Strategic Partnerships, Product Management, Strategy, Competitive Analysis, and 46 others.
Current workplace
John Coffey's current company
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U.S. Bank
13 roles · 38 years
John Coffey work experience
A career timeline built from the work history available for this profile.
Vice President, Chief Digital Office, Employee Experience
CurrentLead the creation of internal-facing products, services, and systems using a multitude of Design Thinking principles and methodologies.• Lead human centered design/creative teams to deliver digital solutions that drive benefit to the bank• Define and lead user-focused research to create delightful employee experiences and journeys• Facilitate senior managers in problem quantification and collaborative workshop solutions
May 2021 - Present
Director, Business Development
Lead sales and manage distributors for bio-tech start-up specializing in photocatalysis (PCO) to kill pathogens.• Manage account portfolio worth $6 million annually.• Understand and leverage customer pain points into product solutions that exceed expectations.• Energize distributors by creating engaging experiences and processes to drive profitability.• Led design and monetization of HTML-based Wi-Fi dashboard to communicate product status.
Jul 2020 - May 2021
Chief Experience Officer
Senior leader of Hollywood-based TV & Film studio.• Built and executed CX strategy; owned internal and external touchpoints.• Established digital streaming design for content.• Pitched $25 million film and TV sponsorships to Fortune 100 corporations.
Oct 2018 - Jul 2020
Customer Experience Transformation
Reinvented customer experience for $700M pre-IPO cybersecurity company majority owned by Raytheon.• Turned research into personas and journey maps to drive product requirements; led customer research.• Led team of 10 in Design Thinking and Agile to re-engineer Salesforce front-end for partners.
Nov 2018 - Aug 2019
Business Transformation - Lean Six Sigma Black Belt
Drove over $167 million in incremental benefit as a Lean Six Sigma leader and change-agent.• Led dozens of Lean Six Sigma projects as Black Belt.• Experienced in a variety of tools/methodologies to drive teams to success.• Facilitated numerous Kaizen workshops as core team leader
2013 - 2017
~4 yrs
Group Manager, Product Strategy
Set strategic direction for new and existing products. Conducted market and competitive analysis, gathered consumer insights, defined customer experience, developed business cases, and owned product roadmap.• Mobile Applications – gathered and analyzed consumer insights to aggregate individual mobile apps into a unified super-app called MY FiOS, a discovery-based mobile application with a 5-year NPV of $9.8 million.• Strategic Planning & Execution – improved daily run rate for Verizon Home Monitoring & Control by 93%, increasing revenue by $2.8 million over two years.
2011 - 2013
~2 yrs
Manager, Customer Experience
Designed world-class customer experiences using segmentation, competitive, and market insights.• Competitive Intelligence – founded competitive intelligence group; authored all processes and analysis; communicated to C-Level audience; created lab; led staff of 4; evaluated over 30 competitors.• Segmentation – operationalized lifestyle segmentation and Forrester Technographics data to arrive at targeting and positioning strategy for Verizon FiOS-TV, VZOne, Vault (cloud storage), and Data services.• Usability - led numerous heuristic and focus group-based projects to create powerful customer experiences across Verizon’s product portfolio; built personas and journey maps; collaborated with designers and developers.
2004 - 2011
~7 yrs
Group Manager, Marketing Communications
Led Sprint’s small business marketing communications team. Oversaw $20 million annual budget, 5 direct reports and 2 outside marketing agencies.• Integrated Marketing – executed $5.5 million integrated campaign positioning Sprint’s dedicated data products. Generated $18.6 million in revenue over 3-month period - ROI of 247%.• Digital Marketing - generated revenue of $7.3 million at a cost of $389K ($19 earned for every $1 spent). Generated 4.7 million impressions, 19,000 click-throughs and 2,400 pre-qualified DSL leads at a CPL (cost per lead) of $95 and a CPC (cost per click) of $11.78. Actual conversion ratio of 12% vs. projected 4%.• Direct Response Television – aired DRTV commercial on 20+ national television networks. Generated 11,589 calls (+5% than projected) at a cost per call of $334 (-8% than projected). Increased awareness +12% to +80%.
2000 - 2004
~4 yrs
Product Marketing Manager
Executed multiple product marketing initiatives for consumer and small business prospects and customers.• Go-To-Market Execution - created Sprint ION Go-To-Market Plan: defined offers, features, forecasts, and CX.• Go-To-Market Strategy – conducted analysis to prioritize Sprint ION launch cities and central offices.• Research - oversaw $7 million research budget to within 1% – operationalized findings.
1997 - 2000
~3 yrs
Director, Marketing Communications
White Pine Software
Led marketing communications team for leading Internet-based videoconferencing software provider.• Solutions Marketing – re-positioned and verticalized CU-SeeMe product to appeal to profitable niche segments.• Communications - managed $3 million advertising budget and managed staff of 7.• Public Relations - served as company spokesperson and managed press relations.
1997 - 1997
Director, Marketing Communications
Directed the marketing communications team for pioneering Internet provider.• Strategy – created and aligned strategy to corporate objectives and managed corresponding tactics.• Communications - managed $5.5 million advertising budget and staff of 15.• Public Relations - generated over $137K in PR advertising equivalency over a 4-month period.
1995 - 1997
~2 yrs
Senior Product Manager
Eon Corporation (Tv Answer)
Led development of personal communications device (Note Thing) in conjunction with interactive television services.• Planned and conducted marketing research to create functional requirements specifications for operational software • Managed Field Trial research budget of $70K to beta test interactive television system• Implemented automated VBI identification process saving the company over $3 million in expense and increasing data accuracy by 100x
1989 - 1995
~6 yrs
3 education records
John Coffey education
Master Of Business Administration - Mba, Marketing
American University
Bachelor Of Science - Bs, Journalism
Boston University
High School Diploma, General Studies
Gonzaga College High School
FAQ
Frequently asked questions about John Coffey
Quick answers generated from the profile data available on this page.
What company does John Coffey work for?
John Coffey works for U.S. Bank.
What is John Coffey's role at U.S. Bank?
John Coffey is listed as Vice President, Chief Digital Office, Employee Experience at U.S. Bank at U.S. Bank.
What is John Coffey's email address?
AeroLeads has found 1 work email signal at @usbank.com for John Coffey at U.S. Bank.
What is John Coffey's phone number?
AeroLeads has found 2 phone signal(s) with area code 908 for John Coffey at U.S. Bank.
Where is John Coffey based?
John Coffey is based in Dallas-Fort Worth Metroplex, United States while working with U.S. Bank.
What companies has John Coffey worked for?
John Coffey has worked for U.S. Bank, Caspr Group, Mojo Global Arts, Forcepoint, and Verizon.
How can I contact John Coffey?
You can use AeroLeads to view verified contact signals for John Coffey at U.S. Bank, including work email, phone, and LinkedIn data when available.
What schools did John Coffey attend?
John Coffey holds Master Of Business Administration - Mba, Marketing from American University.
What skills is John Coffey known for?
John Coffey is listed with skills including Strategic Partnerships, Product Management, Strategy, Competitive Analysis, Telecommunications, Go To Market Strategy, Marketing Strategy, and Leadership.
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