• Conducted in classroom training for existing employees to support new and existing clients in the digital banking, and other marketing services programs. • Provided feedback on training modules and performance as well as administers quizzes and assessments to identify gaps in learning. • Built a working knowledge of new and current processes and procedures, client information and company compliance by utilizing new and existing resources provided.• Displayed dynamic presentation skills with little or no supervision• Able to adjust to a quickly changing and fast paced environment

I Began as an entry level customer care specialist, moved through Technical Support from level 1,2,3, Advanced Repair Lead, then Supervisor of the following:Technical Support, Advanced Repair, Billing, Back Office, Government Affairs Support, Office of the President Support.• Primary point of contact for Senior Executive Escalations, process, handling, training, and development. • Provided noticeable, enterprise wide, trending information and coaching opportunities to improve processes and reduce customer escalations.

• Assessed training needs through surveys, interviews with employees, or consultations with managers or instructors. • Designed, created, and delivered training materials, online learning modules, and continuing education courses. • Performed administrative tasks for instance monitoring employees, scheduling classes, setting up systems.

• Installed, maintained, and repaired with integrity and pride:o Electrical systems (low and high voltage)o Communication and other system controls• Work environment in order of experience:o Commercialo Industrialo Residential