James Cole Email & Phone Number

Reston, VA, US

• Conducted in classroom training for existing employees to support new and existing clients in the digital banking, and other marketing services programs.
• Provided feedback on training modules and performance as well as administers quizzes and assessments to identify gaps in learning.
• Built a working knowledge of new and current processes and procedures, client information and company compliance by utilizing new and existing resources provided.
• Displayed dynamic presentation skills with little or no supervision
• Able to adjust to a quickly changing and fast paced environment

Stamford, Connecticut, US

• I Began as an entry level customer care specialist, moved through Technical Support from level 1,2,3, Advanced Repair Lead, then Supervisor of the following:Technical Support, Advanced Repair, Billing, Back Office.
• Primary point of contact for Senior Executive Escalations, process, handling, training, and development.
• Provided noticeable, enterprise wide, trending information and coaching opportunities to improve processes and reduce customer escalations.

• Assessed training needs through surveys, interviews with employees, or consultations with managers or instructors.
• Designed, created, and delivered training materials, online learning modules, and continuing education courses.
• Performed administrative tasks for instance monitoring employees, scheduling classes, setting up systems.

Washington, DC, US

• Installed, maintained, and repaired with integrity and pride:o Electrical systems (low and high voltage)o Communication and other system controls
• Work environment in order of experience:o Commercialo Industrialo Residential

1 Year, Data Base Management

1 Year, Management Information Systems And Services

High School Diploma