James Coleman Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

• Manage and oversee all aspects of parking operations and staff within a portfolio of locations• Understand and meet organizational objectives, customer needs, and contractual obligations alongside ensuring compliance of policies and procedures• Direct and support implementation of company initiatives and processes (Metropolis)• Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various account-based reports• Responsible for annual budgeting and performance for multiple locations• Train staff and managers to ensure that everyone is performing adequately• Responsible for interviewing, hiring, training, development, and terminating of personnel as necessary

Austin, Texas, United States

• Efficiently allocating and coordinating labor resources on a week-to-week basisto support service delivery; deciding when to reduce staff to correlate to business level needs• Key decision maker in the recruitment and hiring process• Drive business metrics for forecasting, productivity, claims, customer service, andturnover percentages• Coordinating and leading monthly staff meetings with management team • Understanding and exceeding client service standards

• Earned a reputation for self-discipline and gaining respect from others.• Coordinated work assignments, evaluated performance, and led a five-member Airborne team• Effectively made decisions in various high-pressure environments • Individual Ready Reserve (IRR