As the Manager of Executive Support, I lead a talented team of IT support staff in providing high-octane technical support to the University's C-Suite level executives. My role requires a deep understanding of the needs and demands of the executives, and I take pride in ensuring that we meet those needs in a timely and effective manner. I also oversee the day-to-day activities of my team, coaching and mentoring them as they handle complex technical issues and provide executive-level… Show more As the Manager of Executive Support, I lead a talented team of IT support staff in providing high-octane technical support to the University's C-Suite level executives. My role requires a deep understanding of the needs and demands of the executives, and I take pride in ensuring that we meet those needs in a timely and effective manner. I also oversee the day-to-day activities of my team, coaching and mentoring them as they handle complex technical issues and provide executive-level support.Building trust and strong relationships with the executives is crucial to the success of my role. I understand that their time is valuable and they require a high level of support, so I make sure to be available and responsive to their needs. I take a proactive approach in addressing any potential issues before they become bigger problems, and I communicate updates and status reports clearly and regularly to the executives to keep them informed. My goal is to not only provide world-class technical support, but to also make the executives' lives easier and to earn their trust as a reliable and effective IT support resource. Show less

As a Solution Engineer, I bring a wealth of technical knowledge and expertise to the table. With my extensive experience in Windows server and workstation hardware, software, and network troubleshooting, as well as my working knowledge of technologies such as Active Directory, Group Policy, Microsoft Systems Center Configuration Manager, Intune, Azure, AWS, and VMware, I am able to design and implement complex technical solutions that meet the needs of the University. In this role, I oversee… Show more As a Solution Engineer, I bring a wealth of technical knowledge and expertise to the table. With my extensive experience in Windows server and workstation hardware, software, and network troubleshooting, as well as my working knowledge of technologies such as Active Directory, Group Policy, Microsoft Systems Center Configuration Manager, Intune, Azure, AWS, and VMware, I am able to design and implement complex technical solutions that meet the needs of the University. In this role, I oversee and maintain 100 servers and 2,200+ endpoints, ensuring that all systems run smoothly and effectively. With my deep technical skills and ability to think creatively, I am able to deliver cutting-edge technical solutions that drive growth and success for the University. I work closely with stakeholders and partners to understand their unique requirements and design custom solutions that address their specific needs. I also serve as the technical liaison between the University and external partners, ensuring that all technical solutions are integrated seamlessly and effectively. I am a key player in driving the University's technology strategy forward and am proud to be making a positive impact on the success of the University. Show less

The Systems Administrator is responsible for identifying needs, analyzing scope and objectives, then developing, implementing, testing and maintaining networked hardware and software systems and processes for over 85 departments and 9 divisions (180+ Executives and 800+ UGEN Staff). Ensures that appropriate procedures are in place to maintain the security and integrity of information systems and services provided by the department in an efficient and cost-effective way.

The Desk-Side Support and CARE Center Team Lead is responsible for recruiting and hiring, training, coaching, and mentoring a team of Desk-Side Support and CARE Center Analysts. With up to 13 direct reports, the Team Lead manages the IT Operations staff, including scheduling and shift coverage as well as process improvements, establish procedures, and serve as the primary liaison between IT Operations staff, end-users, and numerous organizational IT departments.

As a Desk-Side Support and CARE Center Analyst, I was responsible for investigating and resolving Tier 2 software and hardware issues such as desktops, laptops, tablets, printers, scanners, and mobile devices. My role involved direct interaction with end-users as well as multiple IT departments, where I was responsible for problem and service request management and assisted in the support and implementation of technology solutions. I prioritized assignments, completed jobs on time, and educated… Show more As a Desk-Side Support and CARE Center Analyst, I was responsible for investigating and resolving Tier 2 software and hardware issues such as desktops, laptops, tablets, printers, scanners, and mobile devices. My role involved direct interaction with end-users as well as multiple IT departments, where I was responsible for problem and service request management and assisted in the support and implementation of technology solutions. I prioritized assignments, completed jobs on time, and educated faculty, staff, and students to ensure the highest level of customer support. My expertise included training end-users on a wide range of supported software, troubleshooting network-related issues across campus using network diagnostic tools, and being responsible for Active Directory and Group Policy administration for 16 departments. I also evaluated the performance outcomes of projects and provided feedback and recommendations to management for process improvements. Show less

Since 2003, I have been supporting both corporate and residential clients for all their IT needs. 100% of my clients have been obtained strictly by referrals. My proven skillsets enable me to efficiently assess the needs of each client, and assist them in implementing a cost effective solution that will provide (i) solid performance and quality, and (ii) a forward-thinking solution that takes into consideration the client’s prospective expansion plans. I support a wide array of services such… Show more Since 2003, I have been supporting both corporate and residential clients for all their IT needs. 100% of my clients have been obtained strictly by referrals. My proven skillsets enable me to efficiently assess the needs of each client, and assist them in implementing a cost effective solution that will provide (i) solid performance and quality, and (ii) a forward-thinking solution that takes into consideration the client’s prospective expansion plans. I support a wide array of services such as: backup solutions, network security, server implementation, virus removal, complete network redesign and optimization. Show less

Main Street Computers was a computer and IT solutions company. With an emphasis on the highest quality service, fastest turnaround, and friendliest expert staff, MSC specialized in residential repair, sales, and service, as well as corporate IT support.Serving as Vice President of Operations and Lead Analyst at Main Street Computers, I have had the opportunity to work with various networking systems and developed a proficient skill set that allows me to bring practical solutions to IT… Show more Main Street Computers was a computer and IT solutions company. With an emphasis on the highest quality service, fastest turnaround, and friendliest expert staff, MSC specialized in residential repair, sales, and service, as well as corporate IT support.Serving as Vice President of Operations and Lead Analyst at Main Street Computers, I have had the opportunity to work with various networking systems and developed a proficient skill set that allows me to bring practical solutions to IT problems. In addition to being the front-line person who meets with clients, my training and skill sets allow me to (i) evaluate the client’s current IT and network environment in an efficient manner, (ii) draft recommendations on how best to meet the client’s needs, (iii) implement and support agreed upon system solutions, (iv) install, configure and repair hardware, and (v) trouble shoot technical issues.In addition to training and supervising a team of 3 - 5 technicians, I authored and launched company policies related to technical procedures which resulted in significant increases in revenue and reduced the number of days to project completion. Further, being responsible for inventory control, I established key relationships with IT vendors for strategic inventory pricing. Show less

As a Technician and Sales representative, I provided technical support for computer repair, including hardware, software, and operating systems. I was responsible for educating customers with varying levels of computer knowledge, from basic to advanced, and assessing their needs for repair services. My expertise and professionalism allowed me to build trust with customers and successfully handle their computer repair needs. In addition, I was accountable for the day-to-day operations of the… Show more As a Technician and Sales representative, I provided technical support for computer repair, including hardware, software, and operating systems. I was responsible for educating customers with varying levels of computer knowledge, from basic to advanced, and assessing their needs for repair services. My expertise and professionalism allowed me to build trust with customers and successfully handle their computer repair needs. In addition, I was accountable for the day-to-day operations of the business, including initial customer assessments, sales, and managing the register drawer. This role was the foundation of my IT career and allowed me to develop strong technical skills and customer service abilities. Show less