Currently serving in an on-site datacenter support role for Dupont's Spruance site. Deploying, maintaining, and supporting lifecycle management of site server fleet. Spruance is Dupont's largest manufacturing site in the world.

Newly acquired support role at Dupont Spruance in Richmond, VA

Flexible Site Support for multiple Abbott sites in Virginia, currently supporting:Toxicology Lab & Office buildings in Richmond, VAWarehouse buildings in Portsmouth and Norfolk, VASupporting Network and hardware refreshes at all sites.Continuous support of domain migrations and consolidation of the business across multiple sites.Travel to support other sites in the organization with their domain migrations.

Desktop Support, Help Desk Administration, AD Administration, Technical Support

NOC Team member

• Worked at site Help Desk taking incoming calls, tickets, e-mails, and walk up visits from engineer staff• Managed & Performed all Desktop and Laptop Deployment and reclamation using System Center 2012, maintained asset tracking using eProcurement• Closely collaborated with and learned from a small but very experienced team of Network, Storage, Unix, and Windows System Administrators• Managed End-User workstation upgrade project by creating tickets and scheduling upgrades with customers, helped minimize engineer downtime by developing a remote methodology cleverly utilizing both RDP and CmRcViewer• Created and helped managed user accounts for both the Windows and Linux Infrastructures using AD, LDAP, and custom scripts• Worked with Samsung custom applications ESCORT, NASCA, SLAM, Secu-Print, Fasoo, and mySingle• Applied current knowledge plus research to solve Microsoft OS, networking, VPN, and a variety of application software issues

• Back of House Technician: Managed computer repair queue and facilitated PC repair services.• Assisted Microsoft Service Advisors by handling a majority of the repairs and PC services in BOH till store started seeing more customer check-ins and established itself in the local area.• Handled Claim Submissions and Parts Ordering for Microsoft Service Plan Customers.• Would work with customers one-on-one if more specific services or training was required.• Contacted customers to update them on turn around time for their PC repair.• Worked autonomously as a nested Microsoft Partner for my store, all meetings with DecisionOne were done over the phone or facilitated remotely with a Nationwide Microsoft Technical Lead.• At special request would perform on-site services with Microsoft customers in order to promote on-site services program.

Virus and Malware Removal, PC Diagnostics and Repairs, Technical Support, Computer Sales and Services, Data Backup and Migration, Home Network Troubleshooting. Strong emphasis in a combination of Technical Expertise and Customer Service for this role.