Questel offers a comprehensive software suite for searching, analyzing and managing inventions and IP assets. Questel also provides services throughout the IP lifecycle, including prior art searches, patent drafting, international filing, translation, and renewals. Questel acquired ITIP in 2017, MultiLing in 2018, and Morningside in 2021.• Responsible for the operations of Questel’s 14 translation and filing offices, including USA, France, UK, Israel, Japan, China, Korea, Taiwan, Peru, Sweden, Germany, Italy, Canada and Slovenia.• Ensured global office interoperability and performed audits of teams and regional offices to ensure compliance with Questel mission/values and standard operating procedures.• Oversaw the global implementation of Questel’s proprietary IP platform within all offices.• Integrated three major acquisitions (ITIP, MultiLing, and Morningside) into a single high performance services team.

Questel offers a comprehensive software suite for searching, analyzing and managing inventions and IP assets. Questel also provides services throughout the IP lifecycle, including prior art searches, patent drafting, international filing, translation, and renewals. Questel acquired MultiLing in 2018.• Responsible for the operations of Questel’s 12 translation offices, including USA, UK, Israel, Japan, China, Korea, Taiwan, Peru, Sweden, Germany and Italy.• Ensured global office interoperability and performed audits of teams and regional offices to ensure compliance with Questel mission/values and standard operating procedures.• Oversaw the global implementation of Questel’s proprietary IP platform within all offices.• Worked with HR, finance and legal teams to understand and navigate national laws and business cultures.• Collected and interpreted large amounts of data to construct and monitor key performance indicators related to production activities. Developed a proprietary word counting methodology to ensure consistency/usability of KPI data.• Used data to optimize balance between internal and external resources, taking full advantage of the benefits of local, in-country offices.• Worked closely with finance team to evaluate production and operating expenses. Worked with country managers to review and adjust teams to ensure delivery at best margins. Reduced inter-office redundancies.• Built corporate value by creating a scalable production model capable of onboarding significant growth without significant added expense.

MultiLing is the innovative leader in IP translation and related services for foreign patent filings by Global 500 legal teams.Founded in 1988, MultiLing is the innovative leader in IP translation and related services for foreign patent filings by Global 500 legal teams. The company defined and continues to drive best practices for foreign patent filings. After partnering with MultiLing, multinational clients such as Procter & Gamble, Yokohama Rubber and Dow Corning experienced increased patent filings, decreased office actions, reduced invalidation risk, and faster time to grant.• Responsible for the operations of MultiLing’s 8 offices, including HQ, Japan, China, Korea, Taiwan, Peru, Germany and Italy.• Ensured global office interoperability and performed audits of teams and regional offices to ensure compliance with MultiLing mission/values and standard operating procedures.• Oversaw the global implementation of MultiLing’s proprietary Workflow/ERP system within all 8 offices.• Worked with HR, finance and legal teams to understand and navigate national laws and business cultures.• Collected and interpreted large amounts of data to construct and monitor key performance indicators related to production activities. Developed a proprietary word counting methodology to ensure consistency/usability of KPI data.• Used data to optimize balance between internal and external resources, taking full advantage of the benefits of local, in-country offices.• Worked closely with finance team to evaluate production and operating expenses. Worked with country managers to review and adjust teams to ensure delivery at best margins. Reduced inter-office redundancies.• Built corporate value by creating a scalable production model capable of onboarding significant growth without significant added expense.

• Led MultiLing's 7 international offices including Japan, China, Korea, Taiwan, Peru, Germany and Italy• Removed office silos to allow offices to work together as a single corporation• Provided "HQ Support" for foreign offices

• Directed global operational aspects of major projects for Fortune 100 and Fortune 500 clientele.• Led a domestic production operations team.• Directed operational growth resulting from the acquisition of venture capital funding. Tasked with the effective usage of capital within operations.• Growth averaged 20-35% annually for multiple years. Successfully implemented multiple, significant team reorganizations to accommodate growth and drive efficiency.• Assisted in global corporate expansion and creation of new offices.• Created an effective operational team with a sales driven focus and energy. Applied agile/scrum methodologies and principals to non-software operational teams to foster innovation, improvement, ownership and accountability within all team members.• Provided oversight for compliance with EN 15038:2006 and ISO 9001:2008 certifications. Created a robust and flexible CAPA process, which enables rapid root-cause diagnostics and efficient correct/preventive actions.• As an active voting and producing ASTM F43 committee member, influenced international standards of both ASTM and ISO to drive quality initiatives for the industry.• Collaborated with university research to direct and promote joint technology and process initiatives.• Presented MultiLing’s initiatives and provided thought leadership at industry conferences.

• Led a team of project managers delivering multiple projects on a daily basis with a clear focus on quality, cost effectiveness and on time delivery.• Created or redesigned processes and workflows to encourage efficiency and build in quality.• Accompanied sales team members to client onsite visits, both before and after finalization of the relationship. Played an active role in the sales process.• Created multiple scripts and macros to automate key process and close margin for human error.• Standardized best practices for MultiLing’s global project management team.• Influenced all MultiLing developed technologies via product roadmap prioritization and sprint planning.

• Managed thousands of projects for multiple clients.• Helped solidify MultiLing's processes for IP translation services, including foreign counsel interactions and trainings.• Provided onsite training for translation vendors in up to 18 countries.• Created MultiLing’s processes for localizing and testing software translation. Used multiple bug tracking systems. Consulted with clients to optimize their process.• Became an expert using various industry tools.

• Used various desktop publishing tools to effectively format documents translated into multiple languages.• Innovated processes by changing how tools were used and by optimizing workstation setups.• Worked directly with clients to consult on best practices to optimizing source materials and eliminate waste during the localization process.• Found ways to automate repetitive tasks and used standardization to drive further automation.

Technology, process, and organizational consulting for a division of a multi-billion-dollar corporation which is undergoing a significant reorganization. Providing an external perspective into industry best practices and applying them to the customer’s very unique requirements.