• Built strong problem-solving skills by diagnosing and resolving hardware, software, and network issues, providing effective solutions and support to end-users.• Provide technical support to students, faculty, and staff, handling a wide range of problems related to software applications, operating systems, and IT infrastructure, maintaining a high level of customer service.• Documented and resolved over 1400 support requests utilizing tools such as Confluence, ScreenConnect, Confluence, Active Directory, and Macrium Reflect.• Installed 120+ computers and monitors in Stockton’s Atlantic City Campus labs, including tasks such as hardware setup, software installation, and network configuration to meet campus IT needs.

Provided exceptional customer service in a high-volume environment.• Worked collaboratively with team members to ensure efficient store operations.