Corey Griffin Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

• Regional lead for the US&C pay-for-performance program for customer support representatives.
• Maintain the front-end reporting and backend queries for employee and business level performance metrics.
• Work with senior leadership to launch new lines of business and generate KPIs specific to the team in order to assess employee and team performance.
• Regional lead analyst for a project to align data sources, visualizations, and reporting globally.

Greater Chicago Area

• Data steward for multiple data sources that directly contribute to an international pay-for-performance program.
• Generated custom reports summarizing business data for review by senior leadership, and other stakeholders.
• Provided daily support to leadership in understanding data sources, KPIs and their logic, and troubleshooting.
• Worked with leadership to understand workflows by utilizing time in motion studies and Lean Six Sigma practices.

Greater Chicago Area

• Built positive work relationships with team members and empowered them to find and execute the best possible solution for our customers' issues.
• Analyzed individual team members' performance data to pinpoint weaknesses, then scheduled one-on-one sessions to remove blockers, set expectations, and improve performance.
• Lead by example; would frequently take on customer support issues or handle complex problems in order to build trust by working alongside the team.

Greater Chicago Area

• Leveraged data to investigate reports of fraudulent activity on rider and driver accounts.
• Worked with Engineering and Security teams to ensure that account security concerns were addressed quickly.
• "Connected the dots" through trip and account data, uncovering multiple fraud rings and large-scale phishing scams that impacted hundreds of drivers and riders.

Greater Chicago Area

• Investigate high-severity accidents and incidents involving riders, drivers, and third parties.
• Thoroughly documented all case details and worked with legal, insurance, and other internal stakeholders to provide a clear understanding of the reported incident.
• Conduct sensitive phone interviews with riders and drivers to understand reported incidents and come to a fair and just resolution for all parties.

7730 Trinity Rd Suite 110 Cordova, TN 38018

• Responded to technical emails, phone calls, and in-person customer care. Correspondence included photography equipment recommendations, troubleshooting, and equipment usage tutorials catered to the customer’s specific.
• Inspected, maintained, and repaired most DSLR cameras and lenses in stock prior to rental.
• Managed the strobe and continuous lighting department, including inventory, and new product recommendations.

516 Tennessee St Suite 133 Memphis, TN 38103 United States

• Conferred with clients to discuss and determine layoutdesign.
• Created designs, concepts, and sample layouts based onknowledge of layout principles and esthetic designconcepts.
• Worked with web developers to create identity pieces,branding, and front-end design.
• Planned and created company spotlight videos for clientsunder tight deadlines.

5983 Macon Cove Memphis, TN 38134

• Participated in design and production of multimedia campaigns, handling budgeting and scheduling, and assisting with such responsibilities as production coordination, background design and progress tracking.
• Developed briefings, brochures, multimedia presentations, web pages, promotional products, technical illustrations, and design pieces for use in educational programs, literature, newsletters and slide shows.

Bachelor Of Professional Studies, Information Technology

Associate Of Applied Science, Interactive Multimedia