Jonathan Cost
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Jonathan Cost Email & Phone Number

Lead QA Engineer | Mastering SaaS Quality & SOC 2 Compliance at TextExpander | Remote Team Manager at TextExpander
Location: Blacksburg, Virginia, United States 5 work roles
1 work email found @textexpander.com LinkedIn matched
✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Work email j****@textexpander.com
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Current company
Role
Lead QA Engineer | Mastering SaaS Quality & SOC 2 Compliance at TextExpander | Remote Team Manager
Location
Blacksburg, Virginia, United States

Who is Jonathan Cost? Overview

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Quick answer

Jonathan Cost is listed as Lead QA Engineer | Mastering SaaS Quality & SOC 2 Compliance at TextExpander | Remote Team Manager at TextExpander, based in Blacksburg, Virginia, United States. AeroLeads shows a work email signal at textexpander.com and a matched LinkedIn profile for Jonathan Cost.

Jonathan Cost previously worked as Lead QA Engineer at Textexpander and Customer and Technical Support Specialist at Textexpander.

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Email format at TextExpander

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{first}@textexpander.com
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Profile bio

About Jonathan Cost

Systematic and highly productive QA Leader with over a decade of expertise in manual testing forstand-alone and SaaS products. My approach is methodical and results-driven, with a strong focus on efficiency and productivity. Skilled in project coordination and adept at solving intricate problems, I am passionate about collaborating with developers to proactively identify and rectify issues well ahead of releases. My focus is on fostering seamless integration between development and QA processes, with a commitment to delivering exceptional product quality.

Listed skills include Cisco Technologies, Dwdm, Testing, Networking, and 51 others.

Current workplace

Jonathan Cost's current company

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TextExpander
Textexpander
Lead QA Engineer | Mastering SaaS Quality & SOC 2 Compliance at TextExpander | Remote Team Manager
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5 roles

Jonathan Cost work experience

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Lead Qa Engineer

Current

Blacksburg, Va

- Manage and Lead a team of remote QA engineers, fostering a culture of excellence and continuous development.- Strategically plan, design, and implement robust Quality Assurance strategies and best practices. - Proactively drive corrective and preventive actions at a leadership level, ensuring project completion and recurrence control by providing necessary resources.- Oversee the development, revision, and updating of existing QA plans and test cases.- Conduct comprehensive Risk Analysis and execute detailed QA plans encompassing functional, regression, usability, user acceptance testing, and end-to-end tests regularly and at key milestones across multiple platforms.- Mentor and guide team in quality assurance standards, policies, and procedures, enhancing team competence and performance.- Facilitate cross-functional collaboration with development, product management, and customer support teams to ensure seamless planning, development, and continuous improvement throughout the product lifecycle.- Collaborate with the development team to introduce and implement the shift-left testing approach, conducting tests in the early stages of development to optimize cost-efficiency and product quality.- Meticulously document new bugs, usability issues, feature requests, prioritizing them for development to enhance product functionality and user experience.- Implement, troubleshoot, and assist customers with SSO integrations, ensuring a smooth and secure user experience.SOC 2 Compliance Leadership:- Lead SOC 2 compliance program, identifying dependencies, defining success metrics, and ensuring timely and successful completion of compliance initiatives.-Design, implement, monitor, and maintain robust SOC 2 controls to safeguard organizational security.-Identify, assess, and provide expert guidance on information security risks, enhancing overall security posture.Hiring:Conduct interviews, crafting candidate assessments, and deliver talks on company values.

Apr 2013 - Present

Customer And Technical Support Specialist

Blacksburg, Va

- Product expert for all Smile products - TextExpander, PDFpenPro, and PDFpen for iOS.- Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.- Respond to all inbound customer queries - account issues, product usage, how-to,problem-solving workarounds.- Review and forward refund requests for processing.- Generate bug reports in JIRA.- Forward business, marketing, sales, and press inquiries as appropriate.- Develop list of top inquiries and drive product development.- Create, use, and update predefined stock answers.- Assist as TIER 2 specialist as needed.

Sep 2011 - Jan 2019

Qa Externships - Lead Mentor

Current

Blacksburg, Virginia, United States

Develop mutually beneficial partnerships with leading tech companies, curating externship projects, and mentoring candidates to ensure a seamless transition into full-time roles.- Establish and nurture partnerships with tech companies to facilitate externship opportunities.- Conduct organizational needs assessment, and generate test plans to be implemented. - Lead/Mentor monthly groups of 5-15 QA Engineers through the testing lifecycle, integrating Agile practices, familiar testing approaches, and introducing novel concepts. - Coordinate weekly team meetings, 1:1 mentoring, provide project updates and statuses to stakeholders.- Supervise the full spectrum of testing activities and outcomes, ensuring the delivery of end-of-project results.- Assist students in showcasing their project deliverables during conclusive presentations to all involved parties.

Apr 2023 - Present

Sr. Network Field Engineer

Windstream Communications Telecom

Blacksburg, Va

Test, turn-up, and OAM&P of SONET and DWDM based OTN long-haul optical networks.- Skilled with Cisco ONS platform (15454, M6 MSTP, 15216, etc), Cyan, MRV, Transmode, Accedian and Infinera. - Design, test, implement, and OAM&P of SONET & DWDM long-haul optical networks.- Utilized RFC testing for validation of network systems with specialized test equipment.- Update all pertinent engineering and technical documentation in ECO, TEO, iPacks, and OSPdocumentation.- Integrated testing techniques and updated transport design for real-world use before andduring implementation to ensure high availability of the network.- Work closely with transport, planning, and implementation engineers to implementwavelength efficient systems via manual balancing for Passive Optical Networks .- Instrumental in the test and turn-up of equipment and OSP fiber optic routes to numerouscell sites w/ Gig-e backhauls for Verizon Wireless towers to provide their 4G backbone.

Apr 2001 - Sep 2017

Lead Lightwave Test Engineer

Nationwide - (Contract Work)

- Lead Tester in charge of new and existing network test, turn-up, provisioning, and management of on-site employees.- Lead major projects for Cisco, Time Warner Telecom, QWEST, and many others. - Authored Engineering Design Packages (EDP) and Methods Of Procedure (MOP).- Performed Add/Drop Multiplexer (ADM) additions and removals, design testing plans, implemented complete Point-of-Presence (POP) migrations.- Supervised all on-site employees, reported directly to the customer, and trainednon-certified employees.- Completed 10 large POP relocations for QWEST Communications.- Developed quality assurance checklist which was implemented throughout company.- Saved customer money by working efficiently on all jobs.- Certified on Cisco ONS 15454

Aug 1999 - Aug 2001
FAQ

Frequently asked questions about Jonathan Cost

Quick answers generated from the profile data available on this page.

What company does Jonathan Cost work for?

Jonathan Cost works for TextExpander.

What is Jonathan Cost's role at TextExpander?

Jonathan Cost is listed as Lead QA Engineer | Mastering SaaS Quality & SOC 2 Compliance at TextExpander | Remote Team Manager at TextExpander.

What is Jonathan Cost's email address?

AeroLeads has found 1 work email signal at @textexpander.com for Jonathan Cost at TextExpander.

Where is Jonathan Cost based?

Jonathan Cost is based in Blacksburg, Virginia, United States while working with TextExpander.

What companies has Jonathan Cost worked for?

Jonathan Cost has worked for Textexpander, Tripleten, Windstream Communications Telecom, and Alltech Technologies.

How can I contact Jonathan Cost?

You can use AeroLeads to view verified contact signals for Jonathan Cost at TextExpander, including work email, phone, and LinkedIn data when available.

What skills is Jonathan Cost known for?

Jonathan Cost is listed with skills including Cisco Technologies, Dwdm, Testing, Networking, Cisco Routers, Os X, Mac Os X, and Ios.

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