- Manage and Lead a team of remote QA engineers, fostering a culture of excellence and continuous development.- Strategically plan, design, and implement robust Quality Assurance strategies and best practices. - Proactively drive corrective and preventive actions at a leadership level, ensuring project completion and recurrence control by providing necessary resources.- Oversee the development, revision, and updating of existing QA plans and test cases.- Conduct comprehensive Risk Analysis and execute detailed QA plans encompassing functional, regression, usability, user acceptance testing, and end-to-end tests regularly and at key milestones across multiple platforms.- Mentor and guide team in quality assurance standards, policies, and procedures, enhancing team competence and performance.- Facilitate cross-functional collaboration with development, product management, and customer support teams to ensure seamless planning, development, and continuous improvement throughout the product lifecycle.- Collaborate with the development team to introduce and implement the shift-left testing approach, conducting tests in the early stages of development to optimize cost-efficiency and product quality.- Meticulously document new bugs, usability issues, feature requests, prioritizing them for development to enhance product functionality and user experience.- Implement, troubleshoot, and assist customers with SSO integrations, ensuring a smooth and secure user experience.SOC 2 Compliance Leadership:- Lead SOC 2 compliance program, identifying dependencies, defining success metrics, and ensuring timely and successful completion of compliance initiatives.-Design, implement, monitor, and maintain robust SOC 2 controls to safeguard organizational security.-Identify, assess, and provide expert guidance on information security risks, enhancing overall security posture.Hiring:Conduct interviews, crafting candidate assessments, and deliver talks on company values.

- Product expert for all Smile products - TextExpander, PDFpenPro, and PDFpen for iOS.- Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.- Respond to all inbound customer queries - account issues, product usage, how-to,problem-solving workarounds.- Review and forward refund requests for processing.- Generate bug reports in JIRA.- Forward business, marketing, sales, and press inquiries as appropriate.- Develop list of top inquiries and drive product development.- Create, use, and update predefined stock answers.- Assist as TIER 2 specialist as needed.

Develop mutually beneficial partnerships with leading tech companies, curating externship projects, and mentoring candidates to ensure a seamless transition into full-time roles.- Establish and nurture partnerships with tech companies to facilitate externship opportunities.- Conduct organizational needs assessment, and generate test plans to be implemented. - Lead/Mentor monthly groups of 5-15 QA Engineers through the testing lifecycle, integrating Agile practices, familiar testing approaches, and introducing novel concepts. - Coordinate weekly team meetings, 1:1 mentoring, provide project updates and statuses to stakeholders.- Supervise the full spectrum of testing activities and outcomes, ensuring the delivery of end-of-project results.- Assist students in showcasing their project deliverables during conclusive presentations to all involved parties.

Test, turn-up, and OAM&P of SONET and DWDM based OTN long-haul optical networks.- Skilled with Cisco ONS platform (15454, M6 MSTP, 15216, etc), Cyan, MRV, Transmode, Accedian and Infinera. - Design, test, implement, and OAM&P of SONET & DWDM long-haul optical networks.- Utilized RFC testing for validation of network systems with specialized test equipment.- Update all pertinent engineering and technical documentation in ECO, TEO, iPacks, and OSPdocumentation.- Integrated testing techniques and updated transport design for real-world use before andduring implementation to ensure high availability of the network.- Work closely with transport, planning, and implementation engineers to implementwavelength efficient systems via manual balancing for Passive Optical Networks .- Instrumental in the test and turn-up of equipment and OSP fiber optic routes to numerouscell sites w/ Gig-e backhauls for Verizon Wireless towers to provide their 4G backbone.

- Lead Tester in charge of new and existing network test, turn-up, provisioning, and management of on-site employees.- Lead major projects for Cisco, Time Warner Telecom, QWEST, and many others. - Authored Engineering Design Packages (EDP) and Methods Of Procedure (MOP).- Performed Add/Drop Multiplexer (ADM) additions and removals, design testing plans, implemented complete Point-of-Presence (POP) migrations.- Supervised all on-site employees, reported directly to the customer, and trainednon-certified employees.- Completed 10 large POP relocations for QWEST Communications.- Developed quality assurance checklist which was implemented throughout company.- Saved customer money by working efficiently on all jobs.- Certified on Cisco ONS 15454