Jessica Costanzo Email & Phone Number

Richmond, Va, Us

Leads continuous definition, development, and communication of business processes while suggesting improvements that mitigate risk and increase efficiency.Develop and deliver complex reporting to apprise leadership of progress on company goals, monitor capacity, identify bottlenecks, and create solutions to ensure on-time partner deployments.Perform collaborative product end-to-end sessions that produce more than 100 templates to drive production, walking through step-by-step processes and guiding leaders through timeline considerations (that meet organizational SLAs), user assignments, data and reporting needs, overall campaign project management requirements; provide guidance to functional change agents across 15+ departments to guide their teams through process improvements.Coordinate with senior leadership to articulate company priorities, timelines, and deployment goals to build processes that reflect our strategic vision.Manage team of Business Process Analysts to ensure implementation of process improvements. Developed and implemented more than 100 process improvements within one year of hire to reduce company’s error rate by 57%.Increased adoption of company’s project management system by 48% within two years of hire.Serve as Workfront System Administrator for over 450 users.

United States

Richmond, Va

Create lesson plans that adhere to the third grade curriculum, Lessons from the Torah.Devise unique teaching methods to keep children engaged and having fun.Work collaboratively with the educational director and a co-teacher in order to ensure effective teaching.

Royall & Company

Conceive, write, and edit persuasive email streams, letters packages, offer brochures, and web content to act as communications liaison between college deans of admission and high school students.Manage a book of accounts and responsibly work to ensure the copy needs of the accounts are met.Work collaboratively in a team environment to meet tight deadlines and produce coherent direct marketing packages.

Assisted a senior writer on a daily basis to create, revise, and edit direct-response email streams, web content, and letter packages to act as a liaison between colleges and high school students. Researched college websites and marketing collateral to ensure all content supported their marketing and branding initiatives.Worked collaboratively with a variety of team members to meet tight internal and client-driven deadlines.