Information technology professional with extensive experience in delivering outstanding help desk and desktop support to users at all levels, including discrete and effective service to executive level users. Successfully led internal and external global teams in large-scale systems deployment projects, performing business and technology needs analysis for diverse organizations. Skilled in partnering with key stakeholders, quickly adapting to new support structures, and coordinating technical activities among global offices. Managing vendor relationships, ensuring services delivered meet with established service license agreements.Proven leader and problem-solver committed to streamlining support processes and aligning technology initiatives within corporate and business objectives. Strong, effective communicator, delivering technical information to technical and non-technical audiences keeping all stakeholders properly informed as required.Specialties: Project Management,Client Support Services,Supervising Desktop Support Services,System Integration and Administration, Data Migration. Senior Executive Support.Business Continuity Planning,Manage Vendor relationship,Manage Client Satisfaction,Lead Training Initiatives,Liaison to Global Technology Teams, Server Builds, Establish & Test Data Back-up procedures,Disaster Recovery Planning, Manage Office Relocation & New Office logistics