Jeremy Plummer Email & Phone Number

Radnor, PA, US

Leading the transition from SharePoint 2010 to SharePoint Online.Led the implementation of additional ServiceNow modules. (ITSM, IT Ops, ITBM, SAM, GRC, and HR)Led the ITSM transition from HEAT to ServiceNow.Led an upgrade from AutoSys to CA Workload Automation.Led an Office 365 readiness project.

Jeremy Plummer is a life long technologist who fell in love with photography at a very early age. His parents encouraged any activity that held his interest for more than a few minutes, and this seemed to present one challenge after another that captured his attention. In 2006 he combined his interests in technology and photography and began shooting.

Carmel, IN, US

• Managed all global training and testing aspects of their Service Desk transition with Xerox from a mature Remedy system to a new ServiceNow implementation.
• Application Testing - Managed the testing throughout the development of the new service desk software
• Application & Process Training - Managed the vendor training the trainers, the trainers training the ITIL users, and end user training
• Support Guide Coordination – Managed the creation and collection of the guides that the new service desk team used to support the end users

London, England, GB

• Managed and implemented multiple IT projects and resources for Rolls Royce’s Windows 7 migration, including:
• SCCM Application PackagingManaging an internal team of testers, packagers, and business analysts, along with client resources and associated vendors including Deloitte, HP, BT, and ComputaCenter, across multiple time.
• Model Office TestingManaged an internal team of SCCM administrators and desktop technicians to ensure that the client had a platform available for testing applications and connectivity during migrations.
• Federation between Active Directory and Exostar Document Management
• Microsoft Lync Server implementation and testing

Indianapolis, Indiana, US

• Assisted in creation of the Project Management Office. Developed project management processes to reduce rework and lost revenue. Managed internal resources, client resources, and vendor relationships. Managed and.
• Ancilla College – Exchange 2003 to Exchange 2010 Migration
• St. Matthew Catholic School – Novell to AD, Groupwise to Office 365, XP to Win7 Migration
• Huntington County School Corp – Novell to AD, Groupwise to Exchange 2010 Migration
• Centerville School Corp – Server Virtualization, Novell to AD Migration, Network Subnetting
• Northeastern Wayne School Corp – Server Virtualization, Novell to AD Migration

Indianapolis, IN, US

• Managed a department of service desk and infrastructure analysts, client and vendor relationships, and multiple projects, including:
• Exchange 2003-2010 Migration
• Disaster Recovery Documentation and Testing
• IT Service Desk Process, SLA, and Software Implementation
• Desktop/Laptop/Mobile Device Refresh Rollout

Carmel, Indiana, US

• Managed multiple client environments and IT projects, including many Active Directory, Exchange, and full Infrastructure creations, moves, and migrations. Also performed a number of environment summaries, network.
• Local Insurance Company – Datacenter Relocation and Disaster Recovery Implementation
• Local Flooring Retailer– Network Creation, Server Move, Workstation Reconfiguration
• Local Commercial Pharmacy– Backup Solution Development, Server Installations
• Philadelphia Pharmaceutical Manufacturer – Enterprise Datacenter Reorganization and Consolidation

Pendleton, IN, US

Indianapolis, Indiana, US

Columbus, Ohio, US

Indianapolis, IN, US

E-Business / E-Commerce

Education record