Responded to end-user requests for technical assistance by phone, email, and chat messaging using established processes to document, track, and resolve reported problems.Advised users on the methods, steps, and actions to resolve and avoid future issues and provided documentation to end-users as needed.Escalated problems to appropriate levels or teams to achieve timely issue resolution.Assisted in the onboarding and training of new support team members.Provided feedback for manuals and guides for use by the Product Support team related to common issues and recommended solutions to ensure consistent and timely responses.

Former Geek Squad Agent with extensive experience in retail and customer service. Detail-oriented, troubleshoots technical issues with ease and patience. With technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environmentsConsultation Agent: manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team.Advanced Repair Agent:perform diagnostics and navigate requested and recommender repairs in a timely fashion. Phone and in person contact with clients to reveal diagnostic discoveries and make recommendations for repairing client devices or backups. Partner with other team members to ensure proper documentation of client request. The Geek Squad Technology Education Agent (TEA):performs walk-out working solutions, clinics and classroom based trainings to help our customers along their technology journey. This role has a strong knowledge of all services, technology and store business category strategies and ensures that no clients are ever left un-served or underserved, no matter where they bought their product

Was responsible for day to day store operations. And focused on the customers experience along with scheduling and training of employees.