J.C. Rodriguez Email & Phone Number

Toronto, CA

Lancy, Geneva, CH

Responsible for high level of customer retention by ensuring and exceeding customer expectations. Manage key customer renewal objectives such as service levels, product quality and support. Foster a client-forced culture in pursuit of best-in-class customer service. Managed monthly review meeting including Steering Committee meetings with C level of the.

Paddington, London, GB

Responsible for managing & building relationship between global clients and Finastra. Responsibilities include proactively assure customer satisfaction with the Finastra’s suite of products and services to secure renewal of maintenance contracts; Serve as the focal point of contact; Identify client needs and provide solutions through the coordination of.

Milwaukee, Wisconsin, US

Responsible for managing, monitoring and controlling the client’s implementation or professional services for new or existing clients. Managed project’s budget and timeline within a 10-percentage margin. I had responsiblity of three projects totaling over 2.5 million in budgets. Ensured that all tasks are completed in accordance with the department.

Responsible for determining the adequacy of internal controls; reviewing compliance of bank policy and procedures; verifying the existence of assets, liabilities, income and expense; reviewing the reliability of manual processing and automated data processing accounting and reporting systems; reporting to management and the Board of Directors; and.

Miami, Florida, US

Responsible for administering the bank’s Loan Administration and Operation including; Commercial, Consumer and Mortgage departments. Implemented a Cash management Department. In charge of the Bank’s lending division conversion from F.P.I. to Fiserv (CBS) system. Responsible for the accurate calculation of the bank’s Loan Loss Reserves. Generate all lending.