Jonathan Crowhurst Email & Phone Number

Roseville, California, United States

Larkspur, California

Acting manager of operations for the Larkspur branch. Effectively resolve problems, exceptions, and account adjustments. Mentor tellers in sales. Set goals and create monthly teller contests. Prepare branch for biannual audits. Responsible for risk management, assessment, and collections. Track branch income and expenses. Oversee daily branch service activities ensuring adherence to operating policies, procedures, and regulatory requirements. Manage and schedule tellers and customer service staff. Maintain financial records and budget. Implement and review bank policies and procedures. Unmatched customer service resolving customer issues and complaints in a timely, professional, and effective manner. Act as liaison with other support areas of the Bank to resolve customer issues. Initiates calls to customers to provide solutions and improve their experience. Support branches' goals by performing new accounts activities and senior teller duties. Exceed monthly sales goals.

Novato, Ca

Employed strict cash handling policies, Demonstrated attention to detail while working in a fast paced environment, Required to meet monthly sales goals, Provided exceptional customer service skills. Sorrento Pacific Financial Ambassador for Westamerica Bank, Novato branch. Presented monthly reports to the Novato branch and Regional Manager.

Used great communication skills to satisfy customer needsDemonstrated exemplary problem solving skillsWorked directly and professionally with customers and coworkers

Utilized great customer service skills to ensure overall customer satisfaction Worked well in a group atmosphereWorked well in a fast- paced environment

Responsible for bundle procurement of over 2500 newspapers dailyDemonstrated strong work ethic by working independently Met deadlines on a regular basis

Acted as a positive role model for 15 fifth grade boys Provided 24 hr. supervision of 15 fifth grade boys

Accounting And Finance

Bachelor Of Arts, History; General History