Jose Mari Cruz Email and Phone Number

• Analyzed data with the HR group to develop organizational solutions, programs and policies.• Managed and resolves complex employee and labor relations issues. • Maintained in-depth knowledge of legal requirements related to day-to-day HR management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal counsel as needed.• Provided general performance management guidance to stakeholders (e.g. engagement and disciplinary actions).• Partnered with stakeholders to improve work culture, build morale & manage retention.• Facilitated employee movement for new hires, promotions and transfers.• Assisted international employees with expatriate assignments & related HR matters.• Provided guidance on organizational restructures, and succession planning.• Consulted with line managers, providing HR policy guidance as needed.• Collaborated with a team of 10 HR Business Partners to deliver monthly HR goals.

• Identified and tracked laws and regulations that might affect the organization’s policies, practices, and procedures.• Compiled all compliance and mandates reporting requirement including those related both local and internal.• Maintained in-depth knowledge of legal requirements related to day-to-day management of employees in an effort to manage risk & regulatory compliance.• Led all HR internal audits and other compliance related audits.• Facilitated the Health and Safety initiatives as per compliance.

• Defined and implemented a consistent Talent Acquisition service delivery vision, and model / strategy, creating competitive advantage through effective and efficient mechanisms.• Managed internal relationships, advising the senior management teams across business lines and functions on TA responsibilities, escalations, policies and process updates.• Understood the operation teams’ requirements and accordingly tracked, analyzed and improved hiring efforts.• Reviewed and established appropriate processes, controls and checks for TA.• Collaborated with 7 Recruiters to deliver weekly regular recruitment goals.

• Acted as point of contact for resources deployment, conflict resolution, and development of solutions in support of business goals • Run resource meeting and facilitate resourcing issues / conflict resolution with business unit and appropriate department heads on each project • Managed resourcing forecast spreadsheets for all departments based on input from weekly meetings and the Production Team. • Recommended process improvements for Resource Management • Worked to resolve any issues regarding under or over allocations of current staff members

• Worked closely with technology management to determine hiring needs• Identified niche skill candidates based on technical job specifications• Sourced, screened, and interviewed applicants and maintain candidate information in our Applicant Tracking System• Determined appropriate recruiting sources for advertising and posting positions and promote the company image to candidates and external service providers• Applied thorough knowledge of full, lifecycle recruiting to fill positions quickly• Networked within the technology sector to develop candidate flow• Worked with local universities to establish rapport for direct hires and internships

• Defined service performance metrics, performance tracking process, and service performance reports;• Responsible for financial tracking process and monitor financial expenditures;• Monitored and analyzed performance discrepancies and work with stakeholders to define and develop remedial solutions;• Developed and distributed performance and financial reports and related performance communications to different stakeholders;• Oversaw continuous improvement programs for performance effectiveness, cost reduction and service expsansion;• Led development of business cases and coordinate internal improvement approval processes

• Gathered Data, provided root cause analysis and reported consolidation;• Planned strategic methods to address issues identified;• Designed programs, processes, procedures, and systems relative to the planned strategic method;• Proposed designed processes, procedures, and systems to Top Management for review and approval, and initiate implementation of the approved program/s.• Conducted Focused Group Discussions and conducts effective Needs Analysis approaches in identifying effective interventions to address the needs of the organization;• Responsible for conceptualizing, designing, and implementing corporate training and development programs• Initiated and implemented employee engagement programs to solve attrition and retain employees• Facilitated on boarding processes to new hires to ensure smooth transition from orientation to training• Processed employees for career development and succession planning programs for continuous career enhancement and development

• Part of the Recruitment Team, assisted in the sourcing and processing of applicants for agents & non agents;• Assisted in sourcing of Back Office personnel and at the same time Agents Positions through different head hunting activities such as Job Fairs, Academic Partnerships and Database searches;• Created a database for Back Office applicants for future references;• Handled initial interviews both for Back Office and agents for possible departmental endorsement;• Coordinated with Department Heads for their staffing needs, preference and short listing;• Ensuring the recruitment service delivered is of a high quality at all stages of the process;• Orient & Processed 201 files for Back Office personnel; • Handles the company's Academic Linkage Program and acted as the OJT coordinator;• Creates branding (marketing) plans for sources of different open positions; • Prepare market research, compensation surveys and other benchmark studies;• Prepares week end and month end recruitment updates and reports.