Janet Crystal Email & Phone Number

Massachusetts, United States

US

Technical writer and editor providing clients with quick turnaround on writing projects of all sizes and scopes.Clients include individuals in academia and high-tech companies, such as Harvard University, MIT, Health Policy Associates, EuclidIQ, Signal Demand, and Coretelligent.

Washington, DC, US

NRFU (Non Response Follow-Up) Enumerator assigned to go door-to-door to enumerate households throughout Hyannis that did not respond to initial Census form mailing in April 2020.

Washington, DC, US

Enumerator assigned to mapspot every physical address location in assigned blocks throughout Falmouth, Sandwich, Hyannis, Yarmouth, Chatham, Orleans, and Wellfleet in anticipation of the 2020 census.

Westwood, MA, US

On short notice, edited and improved a five-page script translated from German into English by a non-native writer. This script was used as a voice-over by the company for informational videos created for potential patients and clients.When the company later decided to upgrade its website, I edited and proofed the new site and worked with subject matter.

Cambridge, Massachusetts, US

Harvard's Information Technology and Services group was consolidating its documentation requiring extensive evaluation and rewriting of its existing publications. Working with specific Subject Matter Experts, I rewrote, reformatted, and edited documentation.

Cambridge, MA, US

Freelance writer for the Summary portion of videos recorded by various groups on the MIT Campus; added appropriate quotes from lecture and additional relevant websites

Washington, DC, US

Enumerator assigned to multiple blocks in Cambridge to mapspot every physical address location in anticipation of the 2010 Census count.

US

Short-term contract position to finalize internal documentation related to implementation of Author-it Content Management System.

Cambridge, MA, US

Short-term contract position to edit and migrate documentation from legacy website into templates for use by outsourcing company; used Adobe Bridge to organize purchased graphics

Palo Alto, CA, US

Created and/or updated Release Notes, Site Planning Guides, Glossary, and a single-page "Quick Sheet" for product revisions on short turn-around schedule; collaborated with contract writer(s) on Sun Customer-Ready products, creating a quick-start online help guide; worked closely with subject matter experts, such as hardware and software engineers

US

Created all new production operations documentation for 17 clients where none had existed; maintained and updated all client documentation on intranet for technical support staff; led the coordination of weekly on-call activities with internal and client IT support staff resolving all customer issues in a time-sensitive and revenue-critical environment

Greeted all clients as they arrived; directed clients to appropriate groups and meetings; accepted client fees and distributed literature; networked with clients to find other appropriate clients in their job search

Created pre-production and production databases for internal clients; successfully installed Oracle versions and patches that met customer support requirements, ensuring that applications were maintained and current; instituted and administered regular scheduling of server maintenance

North Reading, MA, US

Scheduled and monitored cross-functional project team; resolved critical customer satisfaction issues; successfully maintained scheduled shipments in revenue stream; streamlined and improved production processes; identified and resolved bottleneck issues by working with key individual players and managers, resulting in on-time revenue schedule.

Mba, Arts Administration

Bs, Music

Certification Program Courses, Information Technology / Databases