Jose "Jojo" Santiago Email and Phone Number
Jose "Jojo" Santiago work email
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Jose "Jojo" Santiago personal email
I am graduate of the Business Administration program of Johnson & Wales University. I vision is to do something different. I seek to understand what is going on around me and try to find ways of making it better, or finding new paths to achieving the same of exceed the expectations already set.
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Process AnalystApple Jun 2021 - PresentAustin, Texas, United States -
Remote SchedulerApple Oct 2020 - Jun 2021RemoteTemporary Reassignment to support the scheduling of employees reassigned to support Apple Sales and Technical Support Channels.
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Schedule PlannerApple Aug 2017 - Jun 2021Aventura, FlAs a Schedule Planner I work within a team that is responsible for creating an effective schedule, through consistent and dynamic resource planning. We leverage our expertise and problem-solving skills to deliver high-quality results, optimizing our team members’ skills to enable the best possible customer and employee experience.
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Technical SpecialistApple Aug 2016 - Aug 2017Aventura, FlAs apple retail has evolved so has the needs of our customers. As a technical specialist I meet with customer to resolve technical hardware issues, software related issues and resolve them. As well as educate customers about the the what their device and apple services like iCloud, Apple Music, iTunes, and App Store
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Family Room SpecialistApple Jul 2013 - Aug 2016Aventura, FlProvide exceptional service experience to new and returning Genius Bar customersand provide complete and appropriate solutions for every iPod and iPhone & iPad customer.Create a Genius Bar experience that promotes excitement around Mac ownership iOS ownership with extensive knowledge of the operations and maintenance of and software. Facilitated both group and individual training sessions to customers, enabling them to optimize the use of their products in their everyday lives. Informed customers not only of what their technical issues are while also providing practical solutions to correct those issues.
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Genius Administrator ExperienceApple Nov 2014 - Feb 2015Aventura, FlA four month assignment ensuring our service operations ran smoothly insuring that our team could provide the best customer experience possible, at the Genius Bar. I was able to managed service part inventory in partnership with our inventory team, including: conducting audits, track deliveries & part orders and allocating the parts needed for each repair. As well as inbound and outbound communications between our technicians, customers, and educating the customer on the repair that was done to resolve the issue it was checked-in for.When necessary handle any customer escalations in-store from the Genius Bar to ensure we provide the right solution for them in partnership with Store Leadership and AppleCare support teams.
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Scheduling ExperienceApple Jul 2014 - Feb 2015AventuraUsing the Kronos Work Force time management system to edit employee work shifts, assign employe tasks, rest breaks and analyze data to make sure coverage is available where and when needed.
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SpecialistApple Nov 2010 - Jul 2013Aventura, FlAs a specialist my main goals have been to provide the customer service in sales that Apple has becomes known for world wide. Being able to convert highly technological ideas and concepts into simple concepts that anyone can understand. As well as serve any role that is need of me at the time, being able to "turn on a dime".
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Information Technology AssistantJohnson And Wales University Nov 2010 - Jun 2013North Miami, FlMain roles have been to supervise the university workstudies assigned in the university computer labs, maintain lab and classroom technology and field all technology support calls.
Jose "Jojo" Santiago Skills
Jose "Jojo" Santiago Education Details
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Business Administration And Management, General -
Trenton Central High SchoolHotel, Restaurant, And Tourism
Frequently Asked Questions about Jose "Jojo" Santiago
What company does Jose "Jojo" Santiago work for?
Jose "Jojo" Santiago works for Apple
What is Jose "Jojo" Santiago's role at the current company?
Jose "Jojo" Santiago's current role is Resource Process Analyst at Apple.
What is Jose "Jojo" Santiago's email address?
Jose "Jojo" Santiago's email address is jo****@****ple.com
What schools did Jose "Jojo" Santiago attend?
Jose "Jojo" Santiago attended Johnson And Wales University, Trenton Central High School.
What are some of Jose "Jojo" Santiago's interests?
Jose "Jojo" Santiago has interest in New Technology, Science, Astronomy, Graphic Design, History.
What skills is Jose "Jojo" Santiago known for?
Jose "Jojo" Santiago has skills like Graphic Design, Mac Osx, Ios, Adobe Creative Suite, Iwork, Windows 7, Microsoft Office, Os X, Ilife, Windows Vista, Iphone, Icloud.
Who are Jose "Jojo" Santiago's colleagues?
Jose "Jojo" Santiago's colleagues are Tony Behen, Purva Anasane, Tom Ya'akobi, Richárd Császár, Lauren Newcomb, Rehan Rocky, Rasim Yıldız.
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