Jose "Jojo" Santiago Email & Phone Number

Austin, Texas, United States

Remote

Temporary Reassignment to support the scheduling of employees reassigned to support Apple Sales and Technical Support Channels.

Aventura, Fl

As a Schedule Planner I work within a team that is responsible for creating an effective schedule, through consistent and dynamic resource planning. We leverage our expertise and problem-solving skills to deliver high-quality results, optimizing our team members’ skills to enable the best possible customer and employee experience.

Aventura, Fl

As apple retail has evolved so has the needs of our customers. As a technical specialist I meet with customer to resolve technical hardware issues, software related issues and resolve them. As well as educate customers about the the what their device and apple services like iCloud, Apple Music, iTunes, and App Store

Aventura, Fl

Provide exceptional service experience to new and returning Genius Bar customersand provide complete and appropriate solutions for every iPod and iPhone & iPad customer.Create a Genius Bar experience that promotes excitement around Mac ownership iOS ownership with extensive knowledge of the operations and maintenance of and software. Facilitated both group and individual training sessions to customers, enabling them to optimize the use of their products in their everyday lives. Informed customers not only of what their technical issues are while also providing practical solutions to correct those issues.

Aventura, Fl

A four month assignment ensuring our service operations ran smoothly insuring that our team could provide the best customer experience possible, at the Genius Bar. I was able to managed service part inventory in partnership with our inventory team, including: conducting audits, track deliveries & part orders and allocating the parts needed for each repair. As well as inbound and outbound communications between our technicians, customers, and educating the customer on the repair that was done to resolve the issue it was checked-in for.When necessary handle any customer escalations in-store from the Genius Bar to ensure we provide the right solution for them in partnership with Store Leadership and AppleCare support teams.

Aventura

Using the Kronos Work Force time management system to edit employee work shifts, assign employe tasks, rest breaks and analyze data to make sure coverage is available where and when needed.

Aventura, Fl

As a specialist my main goals have been to provide the customer service in sales that Apple has becomes known for world wide. Being able to convert highly technological ideas and concepts into simple concepts that anyone can understand. As well as serve any role that is need of me at the time, being able to "turn on a dime".

North Miami, Fl

Main roles have been to supervise the university workstudies assigned in the university computer labs, maintain lab and classroom technology and field all technology support calls.

Bachelor Of Science, Business Administration And Management, General

Enrolled in General Management & Human Resource Management courses with a concentration in Fashion Merchandising.

High School Diploma, Hotel, Restaurant, And Tourism

Trenton Central High School provided education in small learning communities dedicated to specific career fields. General education.