Customer Service, Production Support, Disposition of NCRs, Root Cause Analysis, Continuous Improvement

Parabolic Flight Coach for Zero Gravity Corp.

Advanced Traffic Management System (ATMS) - Intelligent Traffic Systems (ITS)

Successfully conducted Supplier Quality Assessments and Development Program activities for the Submarine Safety Program (SUBSAFE) on behalf of BlueForge Alliance, the non-profit integrator for the U.S. Navy’s Submarine Industrial Base (SIB) Program, aimed at promoting SIB careers and reinvigorating America’s manufacturing workforce.

Successfully worked with the customer’s Product Owner to create user stories and acceptance criteria for SOLUMINA’s MES, SQM, and MRO functionalities.Developed and executed software functional testing by using troubleshooting and problem-solving skills to address digital transformation customer challenges and opportunities with a focus on documenting enhancement requests, system bugs, and service tickets using JIRA and Smartsheet.

Effectively managed, led, and oversaw the implementation of a new manufacturing line for a New Product Introduction (NPI) by replicating a similar one in Suzhou, China.Skillfully used data analysis from Post Market Investigations (PMI), field service, and warranty reports to identify failure rates and trends in the Reliability KPIs of Class II medical devices key hardware (opto-electro-mechanical-fluidic-systems and components) through 5S, kaizens, and other methods.Demonstrated optimal skills in defining project scope, Statements of Work (SoW), milestones, and change orders for improving the KPIs by using Danaher Business System (DBS) OpEx Visual Project Management, Organizational and Problem-Solving Process (PSP) tools (e.g., 5Whys, Ishikawa, A3, FTA, FMEA, RCCA, CAPA) to lead and support a multidisciplinary R&D engineering team in managing and executing multiple projects (US, EU, China).Employed critical path and Waterfall/Agile Methodologies to prioritize projects based on feasibility, impact, resource allocation, and sprint tasks using DfR/DfM principles and GAMP 5, 21 CFR Part 11 & 820, ISO13485/14971 with a focus on reporting and escalating issues/risks to executives (Eng, QA, and OPS).

Successfully managed, coached, and directed all aspects of the organization’s Quality culture.Recognized for exceptional abilities in developing and executing the global recertification plan for 11 Sites in US, UK, EU and Asia through internal audits and enhancements to QMS documented information (SOPs, Risk Management and Suppliers Performance Plan) while implementing Continuous Improvement (A3s) and Operational Excellence with respect to Quality and trade compliance (ITAR, DFARs) regulations to comply with manufacturing requirements from GE, Boeing, LM, and NG.Displayed expert-level skills in developing and implementing product and process improvement strategies while providing day-to-day Quality support to Operations, Sales, and Site managers as well as external customers as per Service Level Agreements (SLAs) expectations and export shipment global trade compliance requests approvals for Al, Stainless steel, Ni, and Ti alloys bars, tubes, sheets, and extrusions in various cut to length sizes and AMS/MIL specs.

Instructed Safety Management Systems (SMS), History of Aviation, Aviation Security, Critical Thinking in Business, Corporate Aviation Operations.

Effectively managed, led, and oversaw a diverse cross-functional team in the design, testing, manufacturing, and maintenance of documentation modifications required for obtaining an STC for a new escape slide for the A320 while ensuring product strategy fulfillment on passengers and crew survival functional requirements (e.g., RTCA/DO-160G).Provided in-depth review of the Project Specific Certification Plan (PSCP) for the FAA and led concurrent engineering development changes in design for various prototypes/configs of the existing product (TSO C69c) following DRA, PFMEA, MSA (GD&T), FAI, and other AS9145 (APQP/PPAP) elements.

Successfully managed, led, and oversaw the implementation of RCCA/CAPA methods (e.g., PDCA, 5Whys, 8D, SPC, Zero Defects) to control product (fire extinguishing, oxygen sensors, and heat transfer systems; Safety restraints; mechanical, hydraulic, electronic, and avionics components) and Process NCs and CARs.Led all aspects of QA/QC customer feedback and aftermarket services and support activities while conducting and supporting internal/external audits for compliance w.r.t. AS9110C, FAA/EASA regulations, corporate/customer (Airlines, Raytheon, RR, GE, Boeing, DCMA) requirements.Demonstrated in-depth skills in updating RSM per 14 CFR Part 145 and internal policies and procedures.Effectively managed and led the MRB/Quality clinic and KPIs across five US sites.

Led the company recertification and compliance with all ISO9001/AS9120B/ASA100 QMS processes needed for distributing aerospace fluids, oils, paints and specialty MRO/OEM products such as Internal investigations and audits and ensuring readiness for external; creation, review and control of documented information; managing the Approved Vendors List (AVL) discrepancies and performance and meeting supplier's and customer’s Quality representatives to resolve Quality issues. Managed KPIs and reported trends to top management on major issues and improvement opportunities to achieve customer, internal and supplier Quality goals.

Led technical documentation analysis, reliability studies and execution of special projects for customer support and solving Maintenance, Repair and Overhaul (MRO) problems of targeted units. Assessed No Fault Found (NFF) rates, warranties and rogue units and acted to minimize negative impact on customer fleet dispatch reliability and aircraft Safety. Developed dedicated reliability scope letters in consultancy with technicians/operations addressing problematic units/components/parts. Monitored and reported on KPI results, trends and statistics for a pool of ca. 1000 specific BOEING B757/B767 aircraft components to LATAM Airlines Group.

Led contractual production, contract management and customer support activities for EMBRAER (E-190s & Phenom 300 Wing Skins) and Israeli Aircraft Industries -IAI- (Gulfstream G150 & Gulfstream G280 Wing Skins) programs in large aluminum wing aero structures machining, Non-Destructive Testing (NDT), shot peen, forming, surface treatment (anodizing, painting) and assembly (manual and automated riveting and fastening) packages.Managed commercial (E-Jet E2) and business aviation (e.g. BOMBARDIER Global) Job-shop orders from PCC (Global 7000/8000 Spars/V-Stabs, Global 5000/6000 V-Stabs), GKN (BOMBARDIER Challenger CL300 Spars), MECACHROME (AIRBUS Beluga), NORANCO (Stringers), and Triumph (EMBRAER E175-E2 Doublers).

Championed the QMS into a LEAN Manufacturing environment by completing internal and preparing for external audits compliance per Transport Canada, ISO9001/AS9100, NADCAP and customer (e.g. BOMBARDIER) requirements

Led Technical, Commercial and Business Development (BizDev) delivering high-impact technical presentations on products and services and facilitating contracts negotiations for 2 account managers acting as subject matter expert (SME), liaison and consultant for BOMBARDIER, Bell Textron, L3, Pratt & Whitney and other strategic Canadian accounts on Finite Element Analysis (FEA), simulation and design optimization of composite structures and metallic components.

Championed multiple projects for the Core Engineering - Composites Research & Development (R&D) Integrated Product Development Team (IPDT) focused on design, validation and application of innovative materials selection and stress methodologies (e.g. HyperSizer) for aircraft (e.g. LJ85) components sizing and testing. Validated processes for FEA/CFD simulation, design optimization, manufacturing (e.g. RTM) and technology transfer as required for qualification/14 CFR Part 25 certification.

Aeroelasticity of Composites Plates and Shells

Analyzed audit customers feedback surveys, Audit Organizations (formally accredited by IATA to conduct IOSA audits) headquarters visits, onsite observations and internal audits (ISO9001) findings from a Data Analysis/Statistics and Quality Assurance points of view for various audit programs (e.g. IOSA, ISAGO and Continuous Monitoring Program).

Coordinated global Safety initiatives such as Safety Management Systems (SMS) implementation, Safety data mining and technical reports from STEADES (World’s largest Airline’s Incident Database) and Project Management activities for GADM (Global Aviation Data Management Program) in project plan evaluation, risks analysis, contract management and potential partners assessment.

Performed research activities within the "Laboratory in Active Controls, Avionics and Aero-servo-elasticity, LARCASE" in the multidisciplinary fields of Aero-servo-elasticity (Aerodynamics/CFD, Aeroelasticity and Aircraft Controls) related to systems identification, modelling and simulation (MATLAB/Simulink) of aircraft and validation against ground (e.g. wind tunnels) or in-flight experimental data.

Engineered structural re-design proposals in CATIA for the NH90 and BK117/EC145 programs, including preparation of technical documents and associated reports (e.g. Engineering Change Requests –ECRs-, Health Usage & Monitoring Systems –HUMS- characteristics and design specs). (Airbus Helicopters Graduate Take-Off Program (G-TOP) trainee).

Collected Part 25 Transport Category Airworthiness Standards and AIRBUS Military certification project requirements for the A400M Centre Wing Box (CWB) on Aircraft Survivability/Battle Damage Repair (BDR), analyzed their design implications; defined project schedule, monitored project advancement (stress analysis with SAMCEF/PATRAN/NASTRAN for relevant damage scenarios) and controlled quality of deliverables to stakeholders (positive margins of Safety).

Managed ca.35 aircraft leasing contracts and provided financial analysis and technical support on lease contracts negotiations with AIRBUS, BOEING, ATR and the lessors (e.g. CIT, GECAS, ILFC). Led various fleet renewal projects in planning, coordination and execution of technical records review and FAA/contractual airworthiness conditions compliance verification for various return ferry flights of B727s, B757s and ATR42s to US-Canada.

* Led various Operational Safety Management System (SMS) activities such as consolidation of an Air Safety Reports (ASRs) database and monitoring its data integrity,* Performed Root Cause and Corrective Actions (RCCA) Analysis and implementation/follow up of Corrective Actions/Preventive Actions (CAPA) with Engineering/Maintenance/QA and Flight/Ground Operations,* Conducted Safety Awareness/Training * Conducted and reported on Internal/External audits and Safety trends/statistics data analysis to company executives.

* CAD/CAM/CNC, Mechanical Engineering* Informatics, Computing Center & School of Sciences* Telematics Assistant, Computing Center