Assisting agents/broker in creating a quote or plan for insurance policies of the customer. Providing benefit and coverage for cars, house jewelries and more.

Gathers data to be sent to Team Manager: audited calls info, trends for each metrics, action plans for focus experts.Conducting weekly touch-based with coaches for observations and agent’s progress. o Supporting other agents when supports are not available.

Served as supervisor's assistant: collaborating with supervisor for observations and recommending action plans for the teamAuditing calls and providing feedback to agents, go to person for complicated calls, taking escalated calls, sending experts scores for each metrics every end of shift to the supervisor.

Full-time phone associate: Account Management, Billing, Upgrade, Sales, Basic Troubleshooting

Processing sales invoice, payroll and documentation

Assisting customer complaints, helping customers in order processing and verification of party bookings

Prepares and serves food, process customer payments and provide customer service