Jc Eroles Email & Phone Number

- Extensive experience in consumer technical support (5 years with Microsoft) and enterprise user support (10 years in the enterprise IT support field)- ITIL V3 Foundation in IT Service Management certified- 2 years of experience in training and managing people in the IT Help Desk field- 8 years of experience with working overseas in the IT support field (Malaysia and Singapore)- Senior IT Analyst for Crawford and Company, mainly focused on managing APAC and UK-EMEA enterprise IT support personnel- Recently left work as an IT Executive for Sengkang Trading Enterprise- Recently left work as a Desktop Support Engineer for GE AviationKey Technical Skills:1. Troubleshooting break-fix issues within Microsoft operating systems (Windows XP, Vista, 7, 8, 10), including Windows Updates, and Security, as well as basic MAC OS X troubleshooting2. Proficient in Microsoft Office applications3. Familiarity with domain related technology such as Windows Server Active Directory, Microsoft Exchange Server, User Groups, Printer Servers4. Worked with SSO and SaaS technology (Cloud Services)5. Domino Server administration (Lotus Notes)6. Computer hardware troubleshooting and setup/configuration (Desktops, Laptops, Printers, Network Devices)7. DELL Technologies subject matter expert (Certified by Dell TechDirect as Dell image assist technician, Self-dispatch technician, Connect and manage technician, and Tech support technician)8. Familiarity with Network Methodologies, diagnosis and troubleshooting9. Worked with virtual machine technologies (VMware, Citrix, Parallels)I enjoy practicing jiu jitsu, surf skating, cycling, reading books and watching TV shows during my free time.

Listed skills include Lotus Domino Administration, Citrix, Active Directory, Computer Hardware, and 16 others.

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  Far Eastern University

  Computer Technology/Computer Systems Technology