• Serve as the primary human resources contact for assigned properties in Tampa, St. Petersburg, Sarasota and Jacksonville. • Partner with leadership (vice presidents, regional directors, managers and supervisors) to align business strategy with people operations for the Tampa area and Jacksonville markets through regular collaboration, including participation in recurring leadership meetings, quarterly meetings, and one-on-one meetings.• Responsible for responding timely to all management and associate inquiries regarding programs relating to employee relations, benefits, retirement, HRIS (ADP) troubleshooting, as well as implementation and communication of the associate handbook, policies and procedures.• Provide support with employee relation counseling and related activities, including progressive discipline including corrective actions, performance improvement plans, terminations, and investigations.• Participate in the annual benefits open enrollment and performance evaluations processes, new hire orientation, timekeeping, payroll, delivering virtual and in-person training, leave administration, employee relations, and communications for benefits, social purpose and human resources.• Coordinate daily transactions within properties and provide guidance and assistance to employees with research, questions and concerns.• Travel when necessary to perform site visits for new contract start-ups, investigations, partnering with managers and to ensure compliance.

• Responsible for recruitment efforts including updating job descriptions and interview questions. Managed Breezy (ATS), and ensured job postings to Indeed, radio, posters, craigslist, and state job website.• Responsible for reviewing candidates in Breezy; conducted pre-screens, interviews, reference interviews, I-9 verifications, background checks, and onboarding.• Regularly consulted with leadership and management regarding recruiting, talent management and organizational issues; as well as performance evaluations, supervisory practices, dispute resolution and employee accountability.• Implemented employee engagement strategies to improve morale, equity, fairness, and safety designed to improve employee retention.• Responsible for the OSHA audit, gathering census data for benefits and AAP; as well as participated in audits for worker’s compensation, 401(k) and payroll.• Responsible for all open enrollment, benefits enrollment, ACA, 401(k), COBRA, FMLA, tracking and benefits billing and reconciliation.• Conducted internal investigations and interviews related to employee performance issues or matters relating to HR compliance.

• Responsible for technical writing, drafting, editing, proofreading policies and/or procedures, and ensuring compliance with LANL document control guidelines and consistency with DOE and LANL governing and local policies and procedures.• Provided administrative support to operations managers to facilitate and coordinate with group leaders and subject matter experts (SMEs), both within and outside WFO, for annual completion of approximately 500 integrated work documents (IWDs) - Part 2 Form 2101s.• Responsible for lessons learned write-ups shared within LANL and across DOE facilities.• Responsible for quarterly duty officer book updates requiring communication across divisions to request updated contact information, emergency, on-call and after-hours contacts, forms and currently policies for duty officers on-call.• Collaborated with operations team to provide excellent customer service and foster positive work environment.

• Independently processed over 150 new hires in one year at Los Alamos National Laboratory.• Assisted groups and hiring managers with prescreening candidates, developing and posting job ads, student hiring, LANL resources and HR policies.• Provided unbiased and strategic recommendations and guidance while consulting managers on new hires, employee relations, promotions, performance management, compensation and benefits.• Processed hire packages, analyzed compensation/salaries, made salary offers and coordinated start dates between hiring managers and candidates.• Strategically worked in partnership with both LANL Facilities and Operations and Capital Projects division at all levels – associate lab directors (ALDs), directors, group managers and leads.• Coached hiring managers on best practices; worked toward consistent HR policy and procedure implementation and fostering a culture that supports fairness, equity, diversity and inclusion.• Effectively built productive relationships with all levels of management/ leadership providing exemplary customer service while maintaining focus on lab mission goals.• Demonstrated ability to quickly and independently learn processes and procedures in a highly complex and matrixed organization and LANL HR systems with minimal guidance.• Worked effectively in challenging scenarios and situations through extraordinary organizational skills, ability to prioritize and multi-task and building key relationships with SMEs.• Demonstrated strong problem-solving methods through fact-finding, research, collaboration and fostering cooperative relationships across disciplines, groups and divisions.

• Promoted three levels, from a Benefit Technician I to a Benefits & Leave Technician IV, in under three years.• Successfully processed, procured dependent documentation and ensured completion of 650+ new hire teacher benefit enrollments within first 30 days of hire with Austin ISD within minimal guidance.• Ensured quality employee data management by gathering and analyzing information and recommending process improvements to leadership.• Regularly documented and collaborated with payroll department, employee relations and outlying school administration and educators regarding conflict resolution, policy, effective communication and AISD employee resources to provide excellent customer service.• Consistently modeled teamwork, collaboration, consistent and advanced communication skills and ability to successfully mentor and coach new employees on best practices, organizational structure, HR systems and helpful resources while onboarding new benefits staff.• Researched employee payroll discrepancies, such as leave and benefit payroll discrepancies, life event manual benefit adjustment entries, terminated employee leave balance and adjustments/discrepancies.• Responsible for approximately 2,500 employees' benefits and leave benefits.• Strong knowledge and ability to explain FMLA, ADA, EEO, COBRA, Section 125 and HIPAA.• Demonstrated ability to read, comprehend and explain summary plan descriptions (SPDs), plan documents (PDs) and AISD policies both verbally and in writing.• Independently prepared new hire desk manual, QMCSO manual, email templates and a Benefits Share drive for training and internal resource.• Participated in new hire group benefit presentations during peak months (June - August) and October open enrollment.• Successfully managed the research and implementation of a FICA Alternative Plan for approximately 3500 employees.• Volunteered to manage the transition to a new supplemental life insurance benefit carrier plan over a four month period.

• Effectively and professionally communicated both in writing and verbally with a diverse and affluent client base.• Provided administrative support to Senior Management Team.• Responsible for daily and monthly A/P processes and managed vendor/supplier relations.• Oversaw timely, accurate processing of invoices, billing and payment transactions, as well as managed and negotiated all annual billing and collections.• Secured and maintained confidential files/documents in accordance with company policy and accepted accounting practices.• Responsible for all daily and monthly accounts payable and receivable processes; including management credit card reconciliation, generating monthly reports and QuickBooks maintenance.• Administered and coordinated significantly large quarterly and annual trust account federal and state tax payments with accuracy adhering to extremely tight deadlines while coordinating timely funding and bank transfers with attorneys, accountants and trustees.

• Nominated to participate in Leadership Development Program.• Independently identified multiple billing errors trends that led to successful payment of medical claims held up due to misdiagnosis of billing issues.• Demonstrated ability to effectively communicate billing discrepancies and share trends and recommendations for process improvement.• Researched and conducted insurance verification utilizing multiple medical billing applications.• Meticulously cross-examined patient encounters with accuracy and attention-to-detail.• Adhered to all company and HIPAA privacy practices.