Jozette Shaffer Email & Phone Number

Greenwood, Indiana, United States

• Delivering high-quality customer service and sharing expertise about books, movies, and music with both customers and colleagues. Key duties include:
• Operating the cash register
• Shelving new merchandise
• Purchasing books and other items from the public

Indianapolis, Indiana, United States

Great Unknown Studios is an Indianapolis, IN based photography powerhouse. We specialize in portraiture, and have experience with: headshots, portraits, cosplay photography, videography, and much more!A portion of all profits are donated to Flash Drives for Freedom. (https://flashdrivesforfreedom.org/)

Indianapolis, Indiana, United States

• First line of contact for clients utilizing Fiserv’s products and software. Proficient in promptly addressing customer inquiries and providing effective solutions over the phone. Demonstrated ability to maintain.
• Skilled in managing and organizing data efficiently to ensure accuracy and accessibility. Experienced in utilizing database software to input, update, and retrieve information as needed.
• Capable of managing email correspondence in a timely and organized manner. Expertise in drafting clear and concise responses to address customer queries and concerns effectively.
• Creating comprehensive knowledgebase articles to document processes, procedures, and frequently asked questions. Skilled in translating complex information into user-friendly formats to facilitate self-service support.
• Resolving Inquiry Cases: Adept at investigating and resolving customer inquiries and issues with professionalism and efficiency. Experienced in analyzing problems, identifying root causes, and implementing appropriate.

Indianapolis, Indiana, United States

• Manage and run daily operations for Butler financial aid automated systems.
• Responsible for quality control of system data.
• Collaborate with the Information Systems Analyst to keep the system(s) running properly.
• Assists in managing and testing all Financial Aid processes, both daily and with updates to software or setup.
• Ensure systems comply with Federal Regulations and preserve the integrity of data.
• Perform regression testing including security and reviewing the implementation of all new functionalities.

Indianapolis, Indiana, United States

• First point of contact for clients regarding the software platform and operational matters.
• Identify and troubleshoot technical issues; Escalate to 2nd & 3rd line Support when required. (Kibana, Basic SQL, API, Excel)
• Work closely with other teams (Client Success, Pro Services, Solutions Architects) to build and enhance client relationships, as well as ensure successful delivery and deployment of solutions and custom jobs.

8415 Allison Pointe Blvd #100, Indianapolis, IN 46250

• Led day-to-day operations for the Support Analyst Team.
• Managed and created content for internal and client-facing knowledge base articles (Zendesk and Slack).
• Delegated and participated in QA testing every 6 weeks for software product updates.
• Repeatedly requested to be an integral part of the interview and onboard training processes.

Carmel, Indiana

• Employed by one of the largest vehicle auction companies.
• Provided technical support for inbound calls.
• Compiled necessary information to build a resolution for the customer.
• Mentored new hires during their on-boarding process.

Indianapolis, Indiana

• Part of one of the largest telecommunications companies.
• Handle and find a solution to any problem or need that a customer may have, including technical support, questions/inquiries about bills, setting up new service, etc.
• Resolve customer issues in a timely manner - quickly diagnosing issues and rectifying them is key.
• Make sure day-to-day operations are going according to plan, which may include making sure sales representatives stay on task, supplies, devices, and accessories are in stock, receive/transfer any orders, and the store.
• Inventory and Daily Operations - involves but not limited to solving/handling system related tasks such as phantom allocations, incomplete orders, push transfers, device returns, etc.
• Merchandise Operations - includes setting up new fixtures for the store, activating demo devices, Tier 1 level clearance for security for the devices and making sure they are active and resolve any issues with.

Indianapolis, Indiana

• Kept current on market and product trends to effectively answer customer questions.
• Help customers find products in store, up-sell merchandise.
• Make sure all cleaning responsibilities are being finished in timely manner by staff.
• Order, check in, and stock inventory.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Maintained visually appealing and effective displays for the entire store.