Please refer to project management roles in work history; I have over ten years experience in Insurance and project management.

Boston Veterans Healthcare System ⦁ Communicate clearly and effectively with Million Veterans Program (MVP) Senior Leadership .⦁ Streamline communications between Data Operations, Recruitment and Enrollment.⦁ Identify project management and administrative needs of the Data Operations Team and build solutions and processes to to address those needs.⦁ Schedule and lead team meetings.

Project Management / Program Manage* Served as project leader for several projects in operations that lead to improved processing of claims advancing claims analysis and reporting.* Scheduled project meetings, reviewed project timelines for adherence to project guidelines, documented business requirements and validated change management requests.* Assured that project business requirements were collected and updated as needed.* Monitored outcomes of project implementations and created analytical dashboards.* Managed monthly financial reporting on current projects. Developed costs models in excel that tracked actual spend and current burn rate which lead to accurate analysis and reporting of an $8 million-dollar project.* Assisted in annual budget process. * Create ad hoc reports utilizing Microsoft Office, Excel, Visio and PowerPoint.

* Surveyed each business area to prioritize areas of improvement.* Developed departmental goals, objectives, policies and procedures.* Strategically planned methods to achieve operational goals and targets for each business area.* Collaborated with department managers to correct problems and improve services.* Encouraged creative thinking, problem solving, and empowerment.* Identified process improvements in the day-to-day functioning of each business area.

* Create client estimates and working budgets for each project.* Work with clients to determine project objectives and insure timely delivery.* Develop annual budget and review variances on a monthly and annual basis.

Provider Network Analyst IIAnalyzed dental providers and dental provider network trends related to utilization, access to care and cost management and provide detailed analysis of findings.• Provided ongoing analysis to senior leaders with recommendations for savings or other improvements to provider networks.• Develop analytical reports utilizing SQL, Access, Excel and PowerPoint for senior leaders and senior executives. Provide analysis and recommendations with completed reports.• Worked closely with several business areas on projects related to cost savings and improvement of provider networks.

Sr. Business Analyst Proactively worked with senior leaders of Sales and Marketing and Customer Service developing new reports and reporting procedures. Assisted in the revision of the Corporate Sales board developed in Siebel.• Produced and improved monthly reports and reporting processes utilizing Siebel, Access, Excel and PowerPoint for senior leaders and senior executives. • Received positive feedback from senior leaders and executives regarding timely reporting and the development of new analytical reports. • Analyzed reported data identifying and clearly communicating business impact of the information.• Worked with focus groups from various business areas regarding reports. Interpreted focus group results and conveyed suggestions for improvements to business leaders and senior executives.

Business / Financial Analyst Worked with cross functional teams and took the lead in several instances; including development of billing invoices for a new BCBSMA banking product. The process included gathering business requirements, interacting as a liaison between IT and business areas and producing process flows.• Developed and produced monthly reports and ad hoc complex financial and metric reports in Excel and PowerPoint for Senior Leaders, which included the CEO and COO. Provided suggestions for reducing operating costs. • Provided white papers to senior leaders and CEO on topics of interest with suggestions for implementation. Topics of interest included health care affordability through efficiency, pay for performance, utilizing community health centers, partnerships that progressed affordability.• Implemented process improvements to monthly corporate operations reporting. The improvement involved writing a business case in cooperation with IT and the budget area and the integration of the new reporting process and application. Software involved in process included Access and Cognos Visualizer.• Assisted in benchmarking research activities and facilitated external benchmarking studies. Interpreted results and conveyed suggestions for improvements to business leaders and senior executives.

* Assisted in the financial modeling, and costing for new business opportunities and new products.* Managed revenue recognition for a customer base of 400, utilizing SAP, and Excel. * Managed monthly financial reporting. Prepared reports illustrating actual expense vs. budgeted expense and completed variance analysis in Excel. Developed new procedures in Excel that improved recognition of monthly revenue. * Assisted in the preparation of the Fiscal Year 2001 Budget.