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James Sugrue Email & Phone Number
Head of Sales Operations and Customer Success
at
Reshape Automation
1 work email found
@ready-robotics.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Sales Operations and Customer Success
Location
Columbus, Ohio Metropolitan Area, United States
Who is James Sugrue? Overview
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Quick answer
James Sugrue is listed as Head of Sales Operations and Customer Success at Reshape Automation, based in Columbus, Ohio Metropolitan Area, United States. AeroLeads shows a work email signal at ready-robotics.com and a matched LinkedIn profile for James Sugrue.
James Sugrue previously worked as Vice President of Customer Success, Marketing, and Communication at Ready Robotics and Director of Customer Success at Ready Robotics. James Sugrue holds Bachelor Of Fine Arts - Bfa, Industrial Design from Rochester Institute Of Technology.
Company email context
Email format at Reshape Automation
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{first}.{last}@ready-robotics.com
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AeroLeads found 1 current-domain work email signal for James Sugrue. Compare company email patterns before reaching out.
Profile bio
About James Sugrue
At READY Robotics, I lead Marketing and Customer Success initiatives to ensure our products are widely adopted and our customers are satisfied. My expertise in the HubSpot platform allows me to create strategies that improve how we automate marketing, streamline sales processes, and enhance communication.I've grown from Technical Support Engineer to Vice President during my time at READY Robotics, focusing on integrating automation solutions strategically. I bring a comprehensive understanding of both marketing and customer success, combined with real-world manufacturing experience, ensuring our customers receive top-notch technology paired with outstanding support and service from someone they trust.
Listed skills include Social Media, Customer Service, Microsoft Office, Networking, and 22 others.
Current workplace
James Sugrue's current company
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Reshape Automation
Website
AeroLeads page
11 roles
James Sugrue work experience
A career timeline built from the work history available for this profile.
Head Of Sales Operations And Customer Success
Vice President Of Customer Success, Marketing, And Communication
May 2022 - Jun 2024
Director Of Customer Success
Apr 2021 - May 2022
Senior Technical Support Engineer
Apr 2020 - Apr 2021
Technical Support Engineer
Apr 2019 - Apr 2020
Cloud Engineer
Feb 2016 - Apr 2019
Director Of Communication
Rocspot
Apr 2014 - Nov 2017
Network Surveillance Analyst
Responsible for monitoring hybrid fiber-coaxial network health, troubleshooting network issues and dispatching technicians for repair.Utilized Remedy Ticketing System for event trackingWorked with team to efficiently resolve network issuesCreated and tested new processesAssisted in training new hires
Jun 2010 - Jul 2015
Tier 3 Technical Support Specialist
Provide support to customer calls on the more complex service issues. Serve as a liaison between the customer and various departments.Troubleshoot and resolve problems on high-speed data services and Digital Phone services identify and resolve local network problems.Provide networking instruction and support to residential customers, including network configuration, software configuration and network troubleshooting of PC and Macintosh computers.Monitor and track all service-related complaints.Interact with Tier 1 specialists and resolve escalated problems. Work with management team on more critical issues when necessary.Coordinate resolutions with the DNOC and GNOC and report updates to the customer.Respond to the complete spectrum of call center questions on how to use products, services and associated equipment.Participate in High Speed Internet and Digital Phone product and technical training for customer service and field operations, including developing troubleshooting guidelines and maintaining expert databases.Assist customers with high-speed data and Digital Phone service and may handle some billing, video and on-demand concerns.Document performance statistics of the system/network elements.Communicate problems as appropriate to management, Road Runner local help desk staff, and Road Runner national help desk staff.Perform all other duties as assigned.
Jul 2007 - Jun 2010
Computer Aided Design Engineer/Cnc Programmer
Spd Mfg/Sterling Precision Design
May 1997 - Jul 2007
2 education records
James Sugrue education
Bachelor Of Fine Arts - Bfa, Industrial Design
Associate Of Science - As, Communication And Media Studies
FAQ
Frequently asked questions about James Sugrue
Quick answers generated from the profile data available on this page.
What company does James Sugrue work for?
James Sugrue works for Reshape Automation.
What is James Sugrue's role at Reshape Automation?
James Sugrue is listed as Head of Sales Operations and Customer Success at Reshape Automation.
What is James Sugrue's email address?
AeroLeads has found 1 work email signal at @ready-robotics.com for James Sugrue at Reshape Automation.
Where is James Sugrue based?
James Sugrue is based in Columbus, Ohio Metropolitan Area, United States while working with Reshape Automation.
What companies has James Sugrue worked for?
James Sugrue has worked for Reshape Automation, Ready Robotics, Veeam Software, Rocspot, and Time Warner Cable.
How can I contact James Sugrue?
You can use AeroLeads to view verified contact signals for James Sugrue at Reshape Automation, including work email, phone, and LinkedIn data when available.
What schools did James Sugrue attend?
James Sugrue holds Bachelor Of Fine Arts - Bfa, Industrial Design from Rochester Institute Of Technology.
What skills is James Sugrue known for?
James Sugrue is listed with skills including Social Media, Customer Service, Microsoft Office, Networking, Troubleshooting, Social Media Marketing, Technical Support, and Social Networking.
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