• Scripting & Reporting - Python, Tableau, SSRS, SQL, Salesforce, Visio, Excel• Business analysis supporting cross-vertical reporting and process improvement, including iGrafx process mapping • Manage small production support team

• Functional spec creation • Visio process flow • Automation Anywhere bot creation • SharePoint workflow administration • Samsara administration

• Connectwise / Automate / ScreenConnect• AllWorx VOIP• Firewalls – primarily Fortigate• Mimecast Spam Filtering• StorageCraft Backups• Hosted Exchange / Office 365• Printers, printer queues, scanners, MFDs, and other peripherals

• Handled all aspects of IT as sole administrator for new 250,000 sf Olathe facility.• Implemented Kaseya cloud-based Windows patch management, RMM and policy automation company-wide for ~700 endpoints and servers across 7 regional facilities• Launched Spiceworks for company helpdesk ticketing flow, including basic SQL querying for reporting• Traveled monthly to St. Louis facility to provide on-site IT support• Utilize Infor’s Syteline ERP for accounting for HQ and facilities• A/P invoice, check, and wire processing• A/R intercompany processing• Daily bank reconciliations• Weekly consolidated cash flow and AP forecasting• Bank intercompany book transfers• Special projects as needed

Provided World Class IT Support for over 150 MSP clients, from mobile devices and peripherals, to server/firewall configuration and everything in between.

Promoted to manage new formal help desk, supporting 12 national offices and over 650 employees, reporting directly to CIO.Responsible for creating/maintaining Windows 10 image and deploying company-wide via MDT.Responsible for team's quality of support for end users' hardware, software, peripheral, telephony and mobile device needs via email ticketing system, phone and in-person support. Personally address complex technical, logistical, personnel and sometimes delicate political scenarios professionally and courteously.Improved customer service response times with role-based scheduling for daily 12 hour coverage. Ensure hardware upgrades are done in a timely fashion. Continuously searching for process improvement for increased efficiency.Responsible for ongoing national training for roll out of Concur paperless expense report system for entire company and ongoing support for Laserfiche document management system. Currently overseeing implementation of new internally created Outlook and web form integrated solution for requesting meeting setup assistance. Assist network team whenever needed and interface with software development and BIM teams for best possible outcomes for all teams and end users.Other areas of company involvement include new hire on-boarding committee, financial performance committee and employee ambassador for Kansas City Corporate Challenge.

Internal intranet and public-facing company site programming, testing and support using ASP.net, MVC, C#, Javascript, jQuery, HTML5, CSS3Ongoing communication with entire company in the form of an IT newsletterImplementation, documentation, training and support for internal and 3rd party solutions:• Laserfiche document management system and workflow configuration• Concur travel and expense report solutions• Integrated Compas applicant tracking system job posts with intranet and public web site

Collaborated with team members to effectively support 475 end users, including 9 branch offices throughout the countrySupported and tested in-house email archiving system and intranetCustomized SQL queries for manipulating pictures on intranet “imageviewer” Developed Windows 7 Enterprise image and user setup scripting and procedures to deploy company wideImplemented Microsoft Forefront Security antivirus solution (via SCCM) and removal of Symantec Endpoint Protection through an automated procedure for the entire company, and oversaw the new systemInstalled and trained coworkers on Spiceworks help desk ticketing system, to help assure consistency and tracking of end user issuesSupported video conferencing, teleconferencing, and smart board technologies for business meetingsFacilitated business meetings with WebEx, Join.Me, Mikogo and other webinar softwareInvolved in a variety of daily activities, including Active Directory administration, group policy, network permissions, file restoration, equipment checkout and database tracking, employee setup and termination procedures, new hire training, etc

Collaborated with team member to effectively support 100 end usersAdministered Microsoft Server 2003 environment with multiple servers Miscellaneous Powershell, vbscript, and command line scriptingTransformed previous KiXtart logon script to Powershell; maintained logon scriptAdministered Avaya IP Office telephone and voicemail systems; supported Verizon Wireless Smartphones for project managers and company stockholdersInstalled and maintained software packages for new and existing systems; utilized standard packaging, scripting, Windows Post Installer and Autolt Implemented RADIUS for secure WPA wireless access via Windows domain logonReconfigured server room rack and serversAssisted in business expansion to additional floor, including physical computer systems; personally rerouted phone system for all employeesPerformed backup and file restoration using Symantec Backup Exec and Quantum multi tape system, and Server 2003 shadow copies

Responsible for supporting a variety of locally installed end user applications: MS Office, Lotus Notes, proprietary software, and applications distributed via Softricity application virtualization Supported users in Citrix environment using DST’s AWD automated workflow system Assisted in rolling out new computers to 500 employeesBasic Active Directory administration

Prepared order entry for customers’ digital photography using proprietary software, submitted via customer disk or zip uploads to Miller’s Professional Imaging serversCreated new orders and entered customer remake orders by manually manipulating information on servers in text files, Alpha, and Kodak DP2