Joshua Trump Email & Phone Number

Kansas City, Kansas, US

• Scripting & Reporting - Python, Tableau, SSRS, SQL, Salesforce, Visio, Excel
• Business analysis supporting cross-vertical reporting and process improvement, including iGrafx process mapping
• Manage small production support team

Olathe, Kansas, US

• Functional spec creation
• Visio process flow
• Automation Anywhere bot creation
• SharePoint workflow administration
• Samsara administration

Olathe, KS, US

• Connectwise / Automate / ScreenConnect
• AllWorx VOIP
• Firewalls – primarily Fortigate
• Mimecast Spam Filtering
• StorageCraft Backups
• Hosted Exchange / Office 365

Kansas City, MO, US

• Handled all aspects of IT as sole administrator for new 250,000 sf Olathe facility.
• Implemented Kaseya cloud-based Windows patch management, RMM and policy automation company-wide for ~700 endpoints and servers across 7 regional facilities
• Launched Spiceworks for company helpdesk ticketing flow, including basic SQL querying for reporting
• Traveled monthly to St. Louis facility to provide on-site IT support
• Utilize Infor’s Syteline ERP for accounting for HQ and facilities
• A/P invoice, check, and wire processing

Shreveport, Louisiana, US

Provided World Class IT Support for over 150 MSP clients, from mobile devices and peripherals, to server/firewall configuration and everything in between.

Lenexa, KS, US

Promoted to manage new formal help desk, supporting 12 national offices and over 650 employees, reporting directly to CIO.Responsible for creating/maintaining Windows 10 image and deploying company-wide via MDT.Responsible for team's quality of support for end users' hardware, software, peripheral, telephony and mobile device needs via email ticketing.

Lenexa, KS, US

• Internal intranet and public-facing company site programming, testing and support using ASP.net, MVC, C#, Javascript, jQuery, HTML5, CSS3Ongoing communication with entire company in the form of an IT.
• Laserfiche document management system and workflow configuration
• Concur travel and expense report solutions
• Integrated Compas applicant tracking system job posts with intranet and public web site

Lenexa, KS, US

Collaborated with team members to effectively support 475 end users, including 9 branch offices throughout the countrySupported and tested in-house email archiving system and intranetCustomized SQL queries for manipulating pictures on intranet “imageviewer” Developed Windows 7 Enterprise image and user setup scripting and procedures to deploy company.

Kansas City, Missouri, US

Collaborated with team member to effectively support 100 end usersAdministered Microsoft Server 2003 environment with multiple servers Miscellaneous Powershell, vbscript, and command line scriptingTransformed previous KiXtart logon script to Powershell; maintained logon scriptAdministered Avaya IP Office telephone and voicemail systems; supported Verizon.

Kansas City, Missouri, US

Responsible for supporting a variety of locally installed end user applications: MS Office, Lotus Notes, proprietary software, and applications distributed via Softricity application virtualization Supported users in Citrix environment using DST’s AWD automated workflow system Assisted in rolling out new computers to 500 employeesBasic Active Directory.

Prepared order entry for customers’ digital photography using proprietary software, submitted via customer disk or zip uploads to Miller’s Professional Imaging serversCreated new orders and entered customer remake orders by manually manipulating information on servers in text files, Alpha, and Kodak DP2