Engage with business units, affiliates, projects, and individuals to understand enterprise business needs, technology priorities, and team goals and create optimal outcomes for all involved; contribute to the IT strategic roadmap and assist in creating long-term strategies for growth and maintenance of the corporate IT infrastructure.• Proactively engage with members across the organization on behalf of IT• Maintain relationships with business units, stakeholders, and affiliates• Consult and problem solve on issues, initiatives, projects involving one or many teams and technologies• Educate teams and users through training and/or documentation to support adoption, compliance, and reinforcement• Research, evaluate, and implement SaaSOps tools to maintain and optimize Strada’s suite of SaaS tools and software• Perform software, server, and integration troubleshooting• Deploy, update, and manage new software• Configure new and existing software and integrations• Decommission software and systems• Collaborate on initiatives and issues with our Corporate Operations Engineering team.• Support the security and compliance of company systems including malware and phishing investigation and vulnerability administration with our Security Architecture team• Identify and improve processes by maintaining, monitoring, and implementing automation and communicating changes to the IT team• Lead the evaluation, planning, design, and execution of new or existing software tools and systems

Lead the internal Information Technology team; design and implement new technologies and systems; create and maintain a harmoniously balanced environment of policies, team members, and infrastructure.• Oversee the IT department and employees by hiring, supporting, managing, and training members of the team and ensuring that the team provides the highest level of service possible to the organization• Maintain user and infrastructure compliance with SOC policies and procedures• Develop and implement IT policies and systems• Manage department budget, determine budgetary needs for technology related expenditures, and work to decrease excess and unnecessary spending• Evaluate proposed IT projects ensuring alignment with company and other departmental needs and goals• Design, deploy, optimize and maintain networks, systems, A/V, and overall technology infrastructure for multiple office expansions, relocations, upgrades, and other projects

Designed, proposed, coordinated, and executed all IT-related activities of the organization; defined and implemented IT policies, procedures, and best practices.• Provided insight of technology spending by creating and managing annual budget for all IT expenditures• Improved productivity of video editing department by implementing new server system infrastructure• Increased security and internet bandwidth by upgrading LAN and WLAN hardware and WAN circuits• Implemented disaster-recovery plan utilizing off-site and cloud-based backups of digital assets• Facilitated working remotely by transitioning telephone system from on-premise to cloud-based• Reduced software spending and increased manageability of services by consolidating individual accounts into centrally-managed accounts and applying volume and non-profit discounts• Established business continuity plan for situations of telecommunication service and power interruptions

Oversaw all areas of IT for television production company; configured, maintained, optimized, and improved computer systems, servers, networks, storage devices, and peripherals.• Configured and administered company physical and virtual servers• Reduced impact of internet service outages through use of failover connections• Improved performance of Ethernet and wireless networks by replacing consumer-grade equipment with enterprise-grade• Enhanced email experience for all users by migrating company email away from external POP3 server to internal IMAP server• Hired and supervised additional IT staff members

Assisted company staff with technical issues pertaining to use of computers, networks, peripherals, audio/visual equipment, and telephones.• Provided desk side support for company users, assisting with hardware and software issues related to desktops, laptops, mobile devices, and peripherals• Configured, optimized, supported and repaired Mac and PC computers• Managed and updated company website using WordPress backend

Scheduled daily programming for public access channel and served as crew for live events and video projects.• Promoted from Production Assistant to Production Coordinator• Automated daily playback scheduling and video player control using Leightronix PRO-BUS products• Diagnosed and resolve dtechnical issues with PowerMac G5 editing station• Edited multi-camera field productions to air on cable public access channel• Operated video switchers, audio mixers, graphics workstations, cameras, and tape decks during production shoots in television studio and during multi-camera field productions

Provided technical support to students and staff with Microsoft Windows, Mac OS X, Microsoft Office, network and basic hardware issues as part of call center staff• Created, escalated, followed-up on, and closed work orders• Created support documentation for troubleshooting Mac OS X network and software technical issues

Provided desk-side software and hardware support for computers and users• Resolved software, network and basic hardware issues• Provided and configured network access to departmental and campus networks and printers• Migrated users from stand-alone desktop configurations and users to campus Active Directory servers

Provided desk-side software and hardware support for computers and users of Computer Science and Engineering department.• Configured network access to departmental and campus networks and printers• Installed, configured, and maintained departmental Windows 2000 and Unix workstations and servers• Created support documentation for troubleshooting Mac OS X network and software technical issues

Assisted dial-up internet customers with billing and technical support questions.• Provided technical and billing support for Skyenet customers as part of call center staff• Created and tracked tickets, escalating and following up as needed