Jessica Warren Email & Phone Number

Portland, Or, Us

Los Angeles, California, United States

Oakland, California, United States

San Francisco, California, United States

San Francisco Bay Area

-Analyze insights from our client and designer data to help support platform and process improvements.-Manage scaling and automating support processes-Facilitate team meetings, communicate road map with global team and resolve escalations and issues- Maintain designer relationships and help facilitate their project management on platform- Work with agile methodologies-Oversee the hiring, onboarding, management and development of the global designer support… Show more -Analyze insights from our client and designer data to help support platform and process improvements.-Manage scaling and automating support processes-Facilitate team meetings, communicate road map with global team and resolve escalations and issues- Maintain designer relationships and help facilitate their project management on platform- Work with agile methodologies-Oversee the hiring, onboarding, management and development of the global designer support team.-Identified and communicated user insights from designers to help define and prioritize their needs.-Formed data-driven decisions to advocate for designer centric process and platform improvements.-Advocate for our community of designers to our internal marketing and product teams. -Collaborate cross functionally to determine strategic visions and goals.-Created positive and lasting designer relationships by managing daily communication and project planning. Show less

San Francisco Bay Area

- Team Lead of support team for an online community of freelance designers- Managed a team of internal and remote support staff- Handled escalated cases- Provided support via email, phone, social media, online forum- Regularly met with Product Team for brainstorming sessions on developing new products- Consulted with Product Team on general user issues and how product developments may impact users- Wrote and updated help pages and user guides- Point of contact with… Show more - Team Lead of support team for an online community of freelance designers- Managed a team of internal and remote support staff- Handled escalated cases- Provided support via email, phone, social media, online forum- Regularly met with Product Team for brainstorming sessions on developing new products- Consulted with Product Team on general user issues and how product developments may impact users- Wrote and updated help pages and user guides- Point of contact with development team for reporting and implementing bug fixes- Helped implement and support ID verification system for users to help reduce fraudulent activity on our website and further legitimize the safety and security of the platform- Internal user-advocate for designer community Show less

San Francisco Bay Area

-Arbitrated and resolved copyright disputes- Implemented a new copyright dispute system in 2014, including new policies and procedures that saw an overall increase in the efficiency of processing cases as well as an improvement to the company's bottom line- Created internal forms and tracking systems using Google Apps suite- Wrote and updated internal documentation and comms on copyright dispute procedures- Internal authority on digital copyright and how it affected our… Show more -Arbitrated and resolved copyright disputes- Implemented a new copyright dispute system in 2014, including new policies and procedures that saw an overall increase in the efficiency of processing cases as well as an improvement to the company's bottom line- Created internal forms and tracking systems using Google Apps suite- Wrote and updated internal documentation and comms on copyright dispute procedures- Internal authority on digital copyright and how it affected our business Show less

San Francisco Bay Area

-Provided design advice and product support for clients getting design needs met through 99designs via email, chat and phone calls. -Provided high quality, support with a focus on listening to clients and providing holistic solutions-Helped break down the complexity of the 99designs platform for clients and helped make their experience using it as smooth as possible -Design consultations with prospective customers-Provided customer and designer community support via social media… Show more -Provided design advice and product support for clients getting design needs met through 99designs via email, chat and phone calls. -Provided high quality, support with a focus on listening to clients and providing holistic solutions-Helped break down the complexity of the 99designs platform for clients and helped make their experience using it as smooth as possible -Design consultations with prospective customers-Provided customer and designer community support via social media channels Show less

Provide support for the area coordinator by making appointments for students, maintaining the calendar and preparing letters to notify students of appointments and following up with students when needed. Perform basic administrative tasks such as filing, photocopying, distributing documents, word processing and use of excel.

Assist customers with incoming phone inquiries. Fill out intake forms and take registrations for workshops. Complete travel accommodations for employees, domestic and international. Execute daily mail run and facilitate shipments domestic and internationally. Organize and host workshop at corporate headquarters.