Jc Dizon Email & Phone Number

Portland, OR, US

Portland, Oregon Metropolitan Area

• Served as the primary Member Experience internal and external escalation liaison for 235 global WeWork locations.
• Responsible for managing performance and communicating priorities to over 70 team members in specialist support teams, focused on Member Experience, Security, Sales and Technology.
• Collaborated with 10+ cross-functional teams to execute against cost optimization goals and strategize high priority member experience initiatives based on on-site surveys and CSAT data, driving $4 million in annual.
• Reduced vendor costs by 30% and drove down escalation queue 50% through identifying contact rate drivers and improving workflow processes with community operations, sales, engineering, and business affairs teams.
• Led implementation of Quality Assurance across multiple levels, resulting in a 15% increase in member satisfaction.
• Reworked member-facing communication workflows to drive WeWork’s Net Promoter Score to its three-year high of 63.

San Francisco Bay Area

• Managed day-to-day operations for 12 buildings and led team development of 17 direct reports in the Sales, Operations and Member Experience teams across four locations, at any given time. Oversaw performance of 20.
• Partnered with headquarters’ Enterprise and Finance teams to increase portfolio’s revenue to record levels; $48 Million in 2021 (30% YoY). Strategically increased pricing by location to account for seasonal occupancy.
• Established market-wide proactive check-ins with high priority and long-term members to provide opportunity for direct feedback and accountability, driving a market-high monthly retention rate of 90%.
• Collaborated with the Recruitment Team to facilitate final interviews for all California Community candidates. Designated global facilitator for new hire monthly orientations and Member Commitments courses.

San Francisco Bay Area

• Managed building operations for 750+ members and oversaw relations with 10+ vendors. Revamped internal tracking process for maintenance work, resulting in a 25% improvement in resolution times.
• Led sales and member retention for WeWork’s San Francisco market, increasing occupancy 19% in the first six months. Focused on lead prospecting, VIP Tours, pipeline and account management, and member events.

San Francisco Bay Area

• Utilized extensive market knowledge to spearhead office searches for 200+ start-up and corporate clients across North America. Tailored coworking solutions to clients’ needs, specializing in the San Francisco, Los.
• Generated $120,000+ in annual revenue and consistently ranked in the 95th percentile in Average Deal Size.

Greater New York City Area

• Provided administrative, clerical and research-intensive assistance to lead broker both inside and outside of the office.
• Shadowed lead and junior brokers during property tours throughout Manhattan.
• Led and presented a team case study centered on boutique financial services firms to influential real estate players.

Glendale, California

• Analyzed and researched potential listings and respective comparable properties for clients.
• Designed the current template for SM Realty’s advertisements for both commercial and residential properties.
• Managed the constant physical upkeep of listed residential properties.
• Implemented the usage of ZipLogix Digital Ink in purchase and listing agreements.
• Oversaw the company’s transition into a paperless organization through ZipLogix Relay.

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Trojan Real Estate Association, Marshall Real Estate Finance Association, Pi Kappa Phi Fraternity

Education record