Justin White Email & Phone Number

Redmond, Washington, Us

Manager of the Commerce & Ecosystems Operations Center (OSOC). 24x7x365 Major incident management team, supporting world class incident response and problem management for more than 1500 services within C+E

Redmond, Washington, Us

Managed the Data and Engineering Service EPIC Service Engineering team. We deliver best in class developer platforms, tools, and systems for the Universal Store team to enable more than 5000 employees to deliver some of the best services in the market. We enable others to achieve their greatest potential and productivity. Driving service design, budgeting, hiring great talent, delivering world class platforms and tools. VSTS/GIT build and continuous integration, Geo-distributed/redundant cache platform, Azure (DocDB, Qtable, compute, SQL).

Redmond, Washington, Us

Membership Experience Team within Universal Store. Helped build and shape the design of our flagship portal http://account.microsoft.com to unify our consumer experience across Microsoft. Worked closely with development teams to drive scalable design, cost effective and high performance/ high reliability services. Defined the global load balancing strategy. Managed service engineers aligned to 50% of our service portfolio. Drove budgeting and forecasting for my area and delivered best in class global scale services. Responsible for architecture, geo-redundancy and business continuity planning, capacity planning, fiscal year budgeting, compliance work with SWE, security hardening, delivering on key service KPI's, incident response, problem management, and all aspects of E2E service delivery for our service portfolio.

Redmond, Washington, Us

I returned to the R&D side of the business in the Systems Engineering discipline to apply the production experience I gained directly to the SDLC working in the Cloud Directory space within Windows Live. Designed and managed critical lab infrastructure (roughly 1200 servers) for the Cloud Directory Platform team. Managed and mentored a team of engineers that is responsible for builds, deployment, sustained engineering, and support of the R&D infrastructure used in pre-prod testing. Worked in concert with the feature teams for the various CD products to improve deployment, design, availability, and monitoring in the space for 32 distinct environments.Accountable for fiscal year forecasting, tracking, and execution of the R&D capex budget. Accountable for procurement of all of Windows Live R&D Capex equipment (roughly 5m in FY12). Executed purchasing for 14 product teams. Accountable for staffing the team and participating in the hiring process for peer teams.

Redmond, Washington, Us

Lead and managed the production systems engineering team for Windows Live Storage (now Onedrive). In this role I was accountable for leading and managing all aspects of the production service. Accountable for maintaining 99.9+ reliability, capacity planning for all tiers including multiple petabytes of structured and unstructured storage, coordinating datacenter expansions and migrations, responsible and accountable for directing service restoration in the Technical Duty Officer role for all high sev incidents, as well as driving documentation and execution on repair items generated from the problem management flow. In addition to this I was responsible for staffing the team, mentoring new members, monitoring and QoS improvements, and monthly incident and business reviews.

Redmond, Washington, Us

Responsible for the performance certification of all components and app tiers for the Windows Live Storage infrastructure (now Skydrive). Shipped a new proprietary file storage platform to significantly reduce COGS by moving to a commoditized stamp / design. Defined and reviewed area test plans and TCO’s, drove test process and documentation improvements and collaborated with peer silos to improve product quality manageability and time to market.

Redmond, Washington, Us

Built and managed the SQL test team consolidated across services. Provided guidance, mentoring, and leadership for the SQL test team. The group was responsible for covering performance, migration, data integrity, and functional testing of the backend infrastructure for several core MSN service offerings including the Hotmail and Messenger contact store, our Groups & Communities products, Member directory and profile services, and finally MSN storage infrastructure (what would become OneDrive). Defined and reviewed area test plans and TCO’s, test documentation improvements, and performance data collection methodologies. Attended and contributed to feature team and design meetings, spec reviews, and triage. The group was also responsible for documenting and certifying the live site installation documentation for deploying the products listed above.Accountable for performance reviews.

Redmond, Washington, Us

Transitioned to a testing role to pursue a more technical path and was offered a position with the Sidewalk team. Defined test documentation and cases, executed stress and functional testing against the MSN Sidewalk product (Sold to Ticket Master in 2000 , now CitySearch). Managed the test lab infrastructure and stress environment. Was responsible for component testing, delivering on stress and performance testing and interfacing with the production operations team as an SME during product deployments.

Redmond, Washington, Us

Created the ISM team and staffed a group of service managers to provide tier 3 support for Microsoft corporate network services. Responsible for defining the service manager role and training service managers to provide guidance and support for DNS, WINS, DHCP, Proxy & egress, Domain authentication, LOB apps, and internal product publishing. Managed the corporate backup team. Interfaced with peer data center management teams. Supervised a portion of the corporate NOC.Accountable for performance reviews.

Redmond, Washington, Us

Strong contribution to the planning and rollout of TCP/IP on the microsoft corporate network. Participated as a key team member and contributed to the strategy and execution of the XNS to IP conversion including allocating and rolling out IANA assigned IP ranges, support for newly used WINS and DHCP services (tier 2 support), and collaboration (feedback loop) with the Windows team regarding DCHP and WINS service issues.

Held various contract positions in test & operations. Provided systems operations services on a Sanyo Icon mini running Unix / Pick. Coordinated support for the system for Providence Health Plans. Performed NDIS / Network driver testing for the NT port to the Alpha platform for DEC West. Managed the Exchange test lab. -MS Exchange Lab (pre-V1)-MS Hardware compatability labs (Video)-DEC Alpha test labs