Jc Crowl Email & Phone Number

Portland, Oregon, United States

Facilitating new hire training and supporting learning and development opportunities that drive performance improvement across the Cash App Customer Success team.Providing real-time coaching to Advocates to improve performance and shorten ramp-up timelines.Creating, updating, and curating training content.Providing qualitative and quantitative feedback to Customer Success Leaders regarding new hire performance.

Portland, Oregon, United States

Facilitated training and on-boarding for new-hire advisors as well as advisors progressing to new roles across multiple lines of business.

Portland, Oregon Area

Coached and developed new-hire advisors as well as those returning from leave or developmental rotations. Prepared them for success when needing to work with customers independently. Helped set and and achieve individualized goals for mentees by enabling key behaviors on calls and affirming those actions through call evaluations using assorted coaching documents.Adapted quickly to changes in schedule by volunteering to work after-hours and flex schedule when needs of business arise.

Cupertino, California

Hardware Technician in the battery material characterization lab analyzing battery samples for research and development as well as quality assurance.Operated many lab machines including ion mills, scanning electron microscopes, ICP-OES, and others.Managed inventory for office and lab working directly with finance teams to issue purchase orders to vendors for supplies.

Greater Los Angeles Area

Provided leadership and in the moment feedback to consulting advisors around what steps are needed to assist the customer. Consistently achieved and exceeded expectations for metrics, achieved top 5% of all advisors in queue for multiple quarters.Acted as management when customers had complaints or feedback around their experience and worked with them to find a resolution to their problem and ensure their experience turns positive.

Greater Los Angeles Area

Provided excellent customer service to clients via phone calls to troubleshoot hardware and software issues for iOS, Mac, and Beats devices.Consistently achieved and exceeded expectations for metrics, achieved top 5% of all advisors in queue for multiple quarters.

Charleston, South Carolina Area

Drove results for store revenue by partnering with local businesses in area, helped understand theirgoals through briefing process, and provided applicable Apple solutions.Coached other specialists in store to probe and introduce potential business clients directly to our team, increasing store connections by 100% from 2014Q1 to 2014Q2 by direct feedback and coaching on key behaviors.

Charleston, South Carolina Area

Became an expert in computers and tablets to assist with fitting customers needs with the correct solution.Specialized in Apple products, achieving Apple Product Professional status and having top 5% sales revenue in district.