Jared Cyr Email & Phone Number

Salem, Ma, Us

Weston, Massachusetts, Us

Lead the conversion from CyberArk to Delinea Secret Server for PAM solution.Expert understanding of identities, access controls, and identity governance to design, develop and support solutions and processes to enable and deliver a resilient and secure environment Produces high quality architectural and process documentation for both internal and external consumption Provides advanced architecture and engineering support to automate and administrator identity and compliance requirements into all enterprise information systems. Providing guidance and subject matter expertise in all IAM related technical processes and best practices Verifying the proper design and implementation of identity access and governance solutions on-premise and in cloud environments Able to define a technical solution based on defined business problems or requirements Contributes to team objectives/key results to drive business improvement and team efficiency Provides technical leadership in a technical functional area of the team Leverages significant industry experience and knowledge to influence architectural decisions for the team and mentor others Manage complex technical projects that they may work on independently, or as leading a group of engineers towards a common goal Professionally and courteously answer inbound inquiries and provide customers with the best possible customer service and experience Cross-train team members Drive collaboration with internal IAM team members, members of the larger InfoSec team, as well as peers within the larger organization Act as a mentor to IAM peers

Boston, Ma, Us

Instrumental in deploying and maintaining a variety of monitoring and management systems including Azure, Intune, Purview, Entra, Zscaler Internet Access, Private Access, Data Loss Prevention, Defender for Cloud Apps (CASB), Okta, Avanan, Crowdstrike Falcon, and Secureworks Taegis XDR. Led the Privilege Escalation Manager (Admin by Request) project from the research selection of the tool, to pilot testing, and tuning with internal focus groups and integrating a chatbot based workflow for quick response. Analyzed months of software installations and created time-saving safelists so that users would not be impacted. Leveraged AI and Machine Learning modules to improve response time.Single Point of Contact Global Administrator for all O365/M365 security configurations and maintenance including a robust state of Conditional Access controls across iOS, Android, and Windows devices as well as AWS and Microsoft VDI platforms.Redefined the Infosec role within the company with appropriate policies and documentation. Created runbooks, on-call rotations, alerting systems and operations manuals that were previously lacking using OpsGenie, Teams, and other integrations.Worked closely with management to define appropriate security concerns in software development and endpoint exposure. Ensure business and security align with company and regulatory goals. Ensure projects are deployed with minimal impact on users.Greatly increased Information Security team visibility and accessibility to the rest of the firm with consistent cross team working groups and regularly scheduled meetings to ensure security concerns were being appropriately addressed and analyzed.Daily operations included incident response, vulnerability scanning, New Generation Antivirus, maintaining spam and phishing control, monitoring and responding to SIEM alerts using CrowdStrike, SecureWorks and other products. Managed any 0-day vulnerabilities for desktops and mobile devices.

Boston, Ma, Us

Successfully and seamlessly mass deployed Zoom with Okta SSO integration to entire firm during COVID-19 Pandemic.Made process improvements and suggestions for better work from home scenarios for all users.Reconfigured every conference room in our firm for Crestron Teams Rooms and Zoom Rooms for ease of use.Leading support and development of team intended to take over room support.Mentor for new team and knowledge transfer. Assist in running daily ceremonies.Developed AWS (Amazon Workspaces) for end user use. Project management, deployment and maintenance of Microsoft Intune, AzureAD and Autopilot for deployment of laptops.Created automated system, software, and patch deployment process using IBM BigFix, SCCM, and Autopilot/Intune utilizing extensive PowerShell scripting and GPOs/Configuration policy.Worked directly with the Information Security Team to ensure strong security policy, controls, secure MDM, and patching of end points. Responsible for IT communication to the firm.Received Employee Recognition Award in 2021. Recommended by peers and voted on by management for my leadership in training up a new support team during COVID and for the work provided to ensure a smooth transition to remote and hybrid work environments.

Boston, Ma, Us

Deployed vBrick VEMS, DME and vBrick 9000 for streaming and recording of live meetings.Edit, compile and render recorded video for playback with Adobe Premiere Pro CCLoad test video system to determine proper bitrate for playback for 100 simultaneous users.Deploy live stream multicast video and load test.Audio/Video project management and support for Crestron controlled rooms.Support and maintain a Cisco VTC system with multiple C and SX series endpoints, VCS gateways and Telepresence Management Suite for offices in 5 countries.Conference room and huddle space design, implementation, documentation, maintenance , troubleshooting and team technical training. Crestron Fusion deployment and monitoring. Xpanel UX design and implementation. Mersive Solstice deployment and management, Video conference interoperability via SIP, BlueJeans, Zoom, video conference management and in-person assistance for end user to clients.Advanced video conference diagnostics for network QoS tuning and optimization of network for higher quality video conferences.Tesira DSP and Shure microphone array tuning and customization.Digital signage and kiosk creation and deployment for creating monitoring systems in a variety of environments. PowerBI, LogicMonitor for HR relations, client relations, sales and IT use. Creating hardware environments in ChromeOS and Windows 10 utilizing NUCs and Compute Stick technology.

Boston, Ma, Us

Operating System, Driver and Application packaging, deployment, maintenance and patching using IBM BigFix and Microsoft SCCM/Endpoint Manager.Creation of SCCM OS deployment environment for laptop and desktop deployment to replace BigFix.Annual hardware evaluation, testing and hardware budget and vendor negotiations for deployment of laptops to global firm in 5 different countries. Creation of SCCM patching environment for production desktops and laptops to replace BigFix with great success and positive end user experiences.Deployment of BT Netrix Trading Turret system and related troubleshooting of deployment of their backend infrastructure.

Boston, Ma, Us

Manage a team of desktop engineers, analysts and interns.Worked to increase staff from 2-6 full time employes.Define metric based goals for team to achieve in the process of developing true SLAs.Defined a mobile future for the company by transitioning from desktops to laptops. Performed testing of multiple brands and organized feedback from users to determine our needs. Collaborated with management, networking, and security teams to ensure a seamless, secure, and well-defined transition.Manage projects based on business needs and delegating projects and tasks to the team.Develop cross-departmental business plans.Desktop Engineering responsibilities.

Boston, Ma, Us

Assist in daily production operations including general end user desktop and applications support.Coordinate and consult with network security to develop and deploy security measures without severely impacting user experience.Deployed new Antivirus solution to companyPatch job creation and management with BMC AssetCore.Develop and maintain Sharepoint site for Desktop operations team.Mentor and manage seasonal interns.

Us

Responsible for account management of all users on a Windows Server 2008 and 2012 Domain using Active Directory and Exchange 2007, 2010 and 2013Troubleshooting and repair of all software and hardware for users.Support for large trading team including IPC MaxIQ turrets.Setup, installs, testing, QA, inventory management and deployment of over 200 Windows 7 and 8 PCs and laptops to entire company in 2010 and another 300 Windows 8 PCs and laptops in 2013Image creation and maintenance on all hardware using Ghost and MDT Lite Touch.Migrate and train all users on Windows 7 and 8 and Office 2007, 2010 and 2013.Bloomberg Certified support technician with advanced knowledge of API diagnostics.Dell ProSupport Certified technician in charge of all hardware diagnostics and repair. Training additional technicians in house.Assist network and systems engineering departments with troubleshooting and repair.Assisted in the deployment of Exchange 2010 and 2013QA tester for Office 2010 and 2013 deployment.Create and maintain a detailed FAQ database in Sharepoint and Microsoft Service Manager.Assisted in creation of a Help Desk ticketing system in Sharepoint and the transition to Microsoft Service Manager and SCCM 2012 for image deployment and patching.Research, planning, development, and implementation of 10 new conference rooms and upgrades to existing conference rooms. Worked with an outside contractor to implement a rich media environment for our main boardroom.Developed audio programming in Audia DaVinci for zone based audio.Developed a method that allowed the use of professional quality cameras to be used with Microsoft Lync messaging to allow for ad-hoc video conferences and presentations from any room.Setup and maintenance of conference rooms, presentation equipment and Cisco/Tandberg video conferencing systems.Deployment of a disaster recovery site and other disaster recovery measures.Organized multiple relocations of multiple departments to new facilities.

Created and maintained all network, servers, desktops, websites and phones for seven to eight sites located in two states.Installed and monitored a Websense server for the entire company based on Cisco PIX firewalls. Created automations to speed the injection of new ingress/egress rules into the PIX IOS.Helped to develop and design infrastructure as well as roll out new equipment for multiple new construction.

Miami, Florida, Us

Delegated work for a 6 technician shop. Responsible for Billing and Warranty claims.Responsible for diagnosis and repair of all laptops, PCs, printers and consumer electronicsManaged a demanding deadline-oriented delivery schedule.Maintained top personal Technical Service CSI in company from 2000-2002 and again from 2005 to store closing.

Round Rock, Texas, Us

Daytime First Level Support for AXA Financial. Night shift Technical Supervisor