Leading Raizor.ai as the premier global Artificial Intelligence for Customer Experience service delivery organization for the top software vendors in the market. Solving real-world business problems with practical application of Generative and Conversational AI solutions centered on an effortless Customer Experience. With over 25 years in the CX industry, we provide consulting, implementation, integration and managed services to Enterprise businesses and BPO's around the world.

Building Black Box's global CX and AI delivery capability . Black Box has a rich history in CX and has delivered complex enterprise solutions for over 3 decades. With AGC Network's acquisition of Black Box in 2019, we have matured into a true Global Solution Integrator with the ability to provide implementation and support services in 126 countries on 6 continents. Building strategic partnerships in the AI and CX sphere as Black Box continues to grow.

Responsible for spearheading Black Box's focused growth in Customer Experience, laying out our go to market product and services offers.

Contact center architect responsible for the strategy and support of Macy’s complex, multinational, multivendor environment.

Focused on the Oracle Communications Global Business Unit (CGBU), JD is responsible as an expert for formulating and leading pre-sales technical activity to prospective clients and customers while ensuring customer satisfaction. With a focus on large or complex sales opportunities JD leverages his knowledge of Unified Communication, Contact Center, Network Architecture, SIP, WebRTC to help deliver complex solutions.

Developed an engaging Cloud UCaaS solution to expand the reach of an exciting UCaaS solution provider. Focused on mid-sized enterprise business in the 50-500 user space our products allow business to do what they do best while we provide Unified Communications, Security, and Desktop support with outstanding customer support in the cloud.

Responsible for the relationship with SPS's DMR channels providing Unified Communications and Collaboration consulting, implementation, and Totalcare support services. As a premier Business Partner with Avaya, Microsoft, Cisco and others SPS delivers integrated, business enabling solutions to today's complex technology landscape.

Real time applications specialist including Avaya Aura, Microsoft Lync, and various video solution vendors. Responsible for developing customer technology road maps and line of business use cases for todays rapidly changing telecommunications, colaboration and video technology fields.

Solution design engineer specializing in enterprise contact center, unified communications, and support for Nortel/Avaya products.

Created Nortel channel partnership and established D&S as a nationwide VoIP CPE solutions integrator.

Senior system support engineer of Nortel VoIP and PBX'sProject manger for major account implementationsSite Coordinator

Responsible for processing project orders as well as locating hard to find maintenance parts. Organized parts into easily referenced system for managers and technicians to increase productivity. Reduced inventory shrinkage $400,000 while reducing overhead costs. Fluent knowledge of Nortel parts catalog system as well as Verizon purchasing system and managers.

Technical Advanced Electrical Specialist in the US Army responsible for troubleshooting and maintain the control computer system for the AH-64 Apache helicopter. Trained in advanced electronics systems used to control computer guided weaponry. Held leadership positions and responsible for the latest technology.