Jd Chandler Email & Phone Number

Terrell, Texas, United States

United States

• Led phased implementation and system adoption in 6 locations across the country.• Assessed system functionality to identify where customization was needed.• Managed support tickets through the FreshDesk application, consistently resolving over 90% of 100+ monthly tickets within or exceeding SLA requirements.• Trained and empowered production leads to troubleshoot and resolve system issues, decreasing the number of support requests by ~15% and increasing output productivity.• Customized forms, created custom fields, and created ad hoc saved searches of varying complexity.• Gathered business requests and requirements across departments, ensuring a comprehensive understanding of business needs. Translated requests effectively to our vendor/developer as required.

Santa Monica, Ca

• Managed Access database to track Client Coordinator KPI • Prepared weekly and monthly metrics reports • Created a complex Excel workbook using nested formulas and VLOOKUP to automate reporting, reducing report creation time by ~50%.• Managed the client health report process by tracking the various steps and communicating with multiple members of staff across different departments ensuring reports were delivered to clients in the time frame promised.

Los Angeles, California

-Inputting participant/beneficiary data. -Responding to incoming calls relating to change of address/participant data updates. -Emphasize data integrity -Manage sensitive/protected personal data and implement best practices for privacy. -Created Excel based dashboard to track personal workload, department manager implemented the process for all staff in the department

Greater Los Angeles Area

• Develop, streamline and maintain reports tracking various aspects of fundraising performance department wide. • Analyze trends and project monthly and annual revenue goals to be reported to executive staff. • Oversee a staff of 10 Membership Sales Associates while holding them accountable for meeting monthly and annual sales quotas.• Forecast fiscal year revenue based on upcoming exhibits, events, and attendance projections. • Build relationships with representatives from other departments to assure that the needs of the Membership department are considered in all programming.• Work with 3rd party vendors to negotiate price and implementation schedule for large-scale projects.

• Supervised 15-40 direct reports over three departments including sales, inventory, customer service delivery, and cash transactions. Determined and implemented department goals, objectives, policies, communications and procedures to optimize performance.• Reassigned roles and improved procedures in two under-performing departments for optimal performance, which resulted in the departments reaching company standards and positively impacting sales. It also enabled staff to achieve higher levels of personal success by placing them in roles appropriate to their skills.• Responded to and resolved customer complaints and appropriately escalated those that required upper management engagement.• Worked directly with customers occasionally in a sales role and most often in problem solving when customers are dissatisfied or have complaints.• Store key holder authorized and responsible for any task that would fall to a store manager. Including but not limited to employee scheduling and training; store opening and closing functions; conflict resolution and employee coaching.

General customer interaction and sales.

• Shift supervisor overseeing 6 employees.• Conducted weekly stock inventory.• Secured cash at close of business.• Face to face customer interactions.