• Project management for Product Development (Plastics).

• The SCP Foundation is a highly popular online media platform with an audience of hundreds of millions. Part-time passion project.• Play an ongoing executive leadership role, consulting on significant initiatives and helping manage a portfolio of key projects, programs, and initiatives. • Provide thought leadership and help manage a portfolio of key projects, programs, and initiatives. • Continue overseeing and advising project programs that I created which grew the platform’s audience from thousands to hundreds of millions. Assist with the creation of new projects and programs. • Support and guide continued hyper-growth as SCP’s pop culture star has continually risen across the Internet media landscape.• Help oversee community management, looking out for the best interests of thousands of content creators and ensuring SCP’s continued cultural success.• Act as reserve website administrator. Help improve and expand staff infrastructure and help develop teams to increase effectiveness and efficiency. Mentor and help select new executive leadership candidates.

• Created and led project programs that pushed SCP to current heights of popularity, playing key role in SCP’s cultural success.• Oversaw all major projects. Led evolution of platform from a potential “flash in the pan” (like all competitors thus far) to an enduring pop culture juggernaut. • Oversaw community management. Helped lead community growth from dozens to 300,000+ members, and readership growth from thousands to tens of millions of unique monthly readers.• Led total overhaul and rethinking of how community staff functioned. Implemented collaborative process improvements that increased project success rates by up to 90%.• Created and built staff infrastructure, beginning with a micro-structure of around a dozen staff and building to hundreds of current staff. Developed staff operations and project teams, notably creating dedicated teams for social media, user safety and anti-harassment, content creation support and artistic critique, content rewriting and quality improvement, community and internet outreach, user moderation, licensing and legal matters, website maintenance, technical improvements and web development, and more. Facilitated hundreds of projects from these staff teams.• Implemented and taught hybrid Agile project management approaches.• Ran large collaboration events and contests. Systemically encouraged bold, inventive artistic creation.• Wrote dozens of popular stories over 11+ years, read by hundreds of millions, including including short stories, novellas, and interactive Twine games. Led writing project teams to create multiple widely successful story series.◦ Edited thousands more successful stories• Recruited staff. Assigned, directed, and evaluated work. Facilitated staff training and development.• Mentored and trained hundreds of writers and staff, providing support and constructive performance feedback.

• Managed small-team freelance projects for independent clients, and provided expert consulting, business analysis, and writing services. This allowed scheduling flexibility to take care of personal matters while still producing excellent new work.• Oversaw project team development of an API (Application Programming Interface). Reviewed and contributed to associated API documentation.• Led and completed development of a forthcoming indie interactive fiction game in Twine based on Sherlock Holmes. In addition to project team leadership, also contributed writing, programming, and narrative design.• Facilitated development and implementation of other marketing and product development projects.

• Facilitated, managed, and helped execute 500+ retail and e-commerce product development and marketing projects within tight deadlines and hitting industry-high quality standards. • Specialized in problem-solving for exceptionally difficult projects and communicating effectively with external customers and internal stakeholders with varying degrees of technical experience.• Created and led initiatives that cumulatively improved project efficiency and quality by 60–80%.• Initiated and co-created a company-wide, cross-functional project management team (previously not used in the company) and a hybrid Agile/Waterfall company-wide project tracking system tailored to company and team needs (the company did not use systemic project tracking prior to the changes I initiated).• Initiated and led a full workflow overhaul for production of all company-wide product development and marketing assets. Grew coalition for change and facilitated consensus-building to accomplish goals. • Led continuous workflow process improvements. Developed project prioritization and approval processes. Developed, executed, and iterated on departmental and company-wide standard operating procedures (SOPs).• Developed content strategy with international cross-functional teams. Collaborated with senior leadership, devs, media, PMs, customer support, HR, and other stakeholders.• Set industry-high asset quality standards and implemented processes to help teams successfully achieve this. Significantly contributed to increased company reputation over the past 5 years.• Defined key performance indicators (KPIs) and robust individual metrics to measure project success.• Initiated and facilitated creation of a multi-year knowledge base project for cross-functional training and marketing reference.• Led creation of templates, standards, plans, internal reference sheets, style guides, training materials, and other organizational process assets.• Trained 150+ employees. Mentored over two dozen.

• Produced, reviewed, and contributed to instruction/installation manuals, user guides, labels, software documentation, video scripts, app microcopy, online FAQs, and more for a wide variety of smart products, including air purifiers, medical devices, and household appliances. • Specialized in explaining complex tech in simple terms to any audience (technical and non-technical), including technologies like HEPA air purification.• Recognized as a subject matter expert on complex company technology within 3 months of being hired (with no previous industry knowledge), including training industry-experienced engineers and product managers.

Managed small project teams for individual and corporate clients across industries. Provided expert consulting, business analysis, process improvement, strategic planning, and writing services.• Produced 1,000+ successful projects with varying degrees of complexity. Led project teams of 3-12 members within Agile, Waterfall, and hybrid environments. Planned, directed, and coordinated activities. • Managed production and development processes and product backlogs. Used Scrum, Lean, Flow, Kanban, and other tailored project management methodologies.• Helped content creators learn project management for increased success in marketing strategy and creative production. Developed customized project solutions to meet specific client needs.• Managed IT projects, including software development, application development, infrastructure, and cloud.• Writing services included line edits and extensive, in-depth guidance and developmental editing.Projects include:• API documentation & software documentation• User guides, social media, instruction manuals, how-to guides, knowledge base resources, FAQs• UI / UX writing, including microcopy • Game narrative design content: Twine games (text-based interactive fiction), indie mobile & PC games• Novel editing, development, & marketing• Editing and development for short stories, novellas, and scripts / screenplays• Social media campaigns• Specialized tutoring & trainingWorked with hundreds of different programs, including: • Atlassian Suite - JIRA, Confluence• Other project management systems like Asana, Notion, Monday.com, etc• Adobe Creative Suite - Photoshop, Illustrator, Acrobat, InDesign, etc• Microsoft Project, Sharepoint, Office 365, (Docs, Excel, PowerPoint), Outlook, etc• Slack, Teams, Hangouts, Discord, etc• Google Docs, Sheets, Slides, etc• Wordpress, other CMS software• DITA / XML authoring tools, JSON• Coding: HTML, Markdown, etc• Git / GitHub& more

Assistant to an NYT bestseller novelist/screenwriter/professor. Assisted with project management and carried out numerous administrative tasks

Directed department processes and managed projects.Wrote how-to manuals for all department processes. Handled filing and spreadsheet records.Trained neural networks (AI "computer brains") to read license plates. Led quality control projects and processes for AI training resources.

Wrote coverage of numerous screenplays, including extensive suggested revisions/edits.

Fun with customer service. You can imagine, I'm sure.- But seriously, I took great pride in providing excellent support to all customers, solving any problem I could and helping them find anything they needed. - I specialized in helping customers with difficult or obscure clothing problems locate products or solutions, always going the extra mile when possible -- even if that meant recommending another store chain, or contacting warehouses. - I worked this job part-time during college semesters, and full-time seasonally.- Was recognized for excellence in my department multiple times.- No job should have its value dismissed, no matter how small!