Jd Mckenzie

Jd Mckenzie Email and Phone Number

Director of Customer Success @ Marketcircle
Canada
Jd Mckenzie's Location
Canada, Canada
About Jd Mckenzie

I love helping small businesses find success and punch above their weight. Small businesses change people's lives, build and strengthen local communities, and make the world a better place. Knowing I can help small businesses make a larger impact is so rewarding and motives me evert day.I spend most of my day digging into problems, planning and executing solutions with my team. I am a strong supporter of empowering others by giving them direction and the right tools. Experimentation, failing fast, and learning fast is my recipe for success.

Jd Mckenzie's Current Company Details
Marketcircle

Marketcircle

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Director of Customer Success
Canada
Jd Mckenzie Work Experience Details
  • Marketcircle
    Director Of Customer Success
    Marketcircle
    Canada
    View
  • Marketcircle
    Director Of Customer Success
    Marketcircle Apr 2022 - Present
    Markham, Ontario, Ca
    View
  • Marketcircle
    Customer Success Manager
    Marketcircle Jan 2019 - Apr 2022
    Markham, Ontario, Ca
    - Oversee and train customer service team- Work closely with product teams to drive product improvement- Create and implement customer loyalty programs to increase retention and LTV
    View
  • Marketcircle
    Marketing Coordinator
    Marketcircle Oct 2016 - Jan 2019
    Markham, Ontario, Ca
    - Created content to help increase user adoption of new features- Coordinated marketing campaigns to generate new revenue from current customers- Drove brand awareness and outreach on social media platforms
    View
  • Marketcircle
    Tier 2 Support Technician
    Marketcircle 2012 - Sep 2016
    Markham, Ontario, Ca
    View
  • The Minacs Group
    Tier 2 Support Technician
    The Minacs Group 2011 - 2012
    Assisted Tier 1 agents with technical and procedural guidance enabling call control and successful resolutions for customers. Owned use cases requiring special handling or higher technical ability until resolved. Performed and approved both engineering escalations and customer appeasements.
  • The Minacs Group
    Performance Coach Specialist
    The Minacs Group 2009 - 2011
    Provided individually tailored coaching for a team of twenty to thirty employees on a weekly basis. Assisted in developing agent KPI reports. Documented customer agent interactions and provided realtime feedback. Participated in calibration calls focused on improving the customer service experience.
  • The Minacs Group
    Tier 1 Support Technician
    The Minacs Group 2008 - 2009
    The front lines of AppleCare. Listened to customers and advocated on their behalf until the job was done. Addressed and resolved customer issues by offering empathy-centric tech support and customer support by phone.

Jd Mckenzie Education Details

  • Fleming College
    Fleming College
    Computer Systems Networking And Telecommunications

Frequently Asked Questions about Jd Mckenzie

What company does Jd Mckenzie work for?

Jd Mckenzie works for Marketcircle

What is Jd Mckenzie's role at the current company?

Jd Mckenzie's current role is Director of Customer Success.

What schools did Jd Mckenzie attend?

Jd Mckenzie attended Fleming College.

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