Senior Scrum Master / Program Manager
Current(Microsoft, Jan 2024 – Present) Led a focused transformation engagement of a $20M distressed program by optimizing Agile development and delivery approaches. Analyzed program challenges, consulted leaders, and presented recommendations for actionable metrics, streamlined Azure DevOps dashboards, and value-stream development. Advised on shift-left testing and delivery pipeline improvements with hands-on demonstrations. Reviewed processes, recommended Agile modifications, and coached teams on feature alignment and velocity improvements.(British Petroleum, June 2022 - Dec 2023) Led teams developing a multi-vendor CloudOps/FinOps solution using ServiceNow as the main interface. Held roles of Product Owner and Scrum Master, ensuring timely delivery of business-value-driven solutions. Managed daily scrum sessions, sprint planning, and backlog refinement. Maintained technical proficiency in AWS and Azure to align solutions with user expectations. Conducted bi-monthly demos with end users to address technical needs and avoid conflicts across cloud platforms. Achieved 20% y/y CSAT improvement, identifying avenues for higher fiscal efficiency in application teams. Achieved over 5% Q/Q reduction in cloud operational costs throughout 2022 and 2023. Mentored development teams across all skill levels in Scrum, story point estimation, capacity planning, CI/CD, and other agile techniques. Introduced ServiceNow-based CaaS solutions to streamline application provisioning, resulting in a 10% cost reduction and simplified user interactions.