Provided EDI B2B Consultancy and development strategies to HP Inc Seeburger EDI Platform- Determine business priorities for new EDI-related projects from planning, development, testing and move to production phases.- Point of contact for Partner workflows for mapping implementation or change requests over existing ones within BicMapping and Seeburger Frond End applications. Ensuring mapping specs are up to date on all new business partner requests.- Provided effective support services for mission-critical enterprise-level applications in the B2B Seeburger integration space assuring the smooth processing of EDI transactions, troubleshooting when needed xml IDOC over the EDI schema loaded for mapping development.

The Pioneer in AI for Enterprise Service Management, Espressive redefines how employees get help by delivering exceptional employee experiences. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if your employees are not engaged. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 50-60% and reduced help desk call volume of 30-50%.

- Responsible for Program transformation, establishing processes and procedures simplification within the MDF ecosystem environment seeking to improve the customer and partner experience leading and actively being part on different projects to create strategies for the smooth executions among the MDF program Tools, activities and operations.- Created a model targeted to 141 countries and +4k MDF Partners Provide recommendations to improve MDF program on questionable claiming cases raised by the MDF claim validation team. - Standardized an exceptions approval process across 10 Region Markets worldwide going from minimum record retention cases to 100% in a single tool location, defined Partner thresholds for improving TAT from 1 month in some cases to 1 week while avoiding an unexpected business impact

- Drive DAM day to day operations, process and program management with a team of 6 DAM support specialists engaged in maintaining DAM operations and current program- Work as a SME/Consultant for other teams /stakeholders to help them migrate, edit or upload assets in bulk into DAM platform or publish from DAM platform- Maintained the system and applications stability on the HP split, local team coordination where we separated over 400,000 assets and its integration within 2 cloned systems in less than 7 months with cero loss of access to the assets or systems- Led a migration project on the Samsung company acquisition, over 50k assets were analyzed and debugged having them integrated within the platform applying different strategies that helped us to reduce the project delivery date from 9 moths to 6.

- Determine business priorities for data migrations, system requirements and publishing projects.- RMA/US Interactive Demos: Successfully migrated all EMEA +4.5k and US +2k demos into MAM Platform debugging out of date data achieving 100% accurate and up to date data and reducing the estimated delivery date from 5 months to 1 saving +600k dollars.- Acted as administrator of DAM platforms providing Level 3 technical support and troubleshooting services to users - UAT lead (FY13-14) testing and rollout of enhancements to users once business requirements for enhancements were defined and requested using LSS green belt methodology to improve quality on this process - End to End project management from initiation, planning, execution, control to closure.

- Managing a web products catalog from ISS (Industry Standard Servers) for the U.S. region.- Responsible for maintaining, launching new products, discontinue them and resolve any issues regarding the ISS web catalog- Applied Lean Six Sigma green belt methodology to minimize content error on new product introduction HTML and XML files and stablished guidelines for having them manually updated as a workaround. “Rodeo Drive” launch put them on proof, +300 files were manually modified on a single working day saving 1.2 million dollars as a business impact avoiding delays to have the content online on Hp.com and Store portals

- Subject Matter Expert (SME) providing effective support services for mission critical enterprise level applications in the B2B (business to business) and A2A (application to application) integration space assuring the smooth processing for EDI transactions over technologies using FTP, HTTP, HTTPS, AS1, AS2, GXS VAN connections- Focal point of contact for L2 to L3 incidents for HP messaging applications such as HPSB, Cyclone, SEEBURGER managing over 60 million messages per month involving different technologies and platforms such as SAP, UNIX (HP-UX) and Windows server systems.