Jd Vougiouklakis

Jd Vougiouklakis Email and Phone Number

Head of Client Success @ LadderUp Housing
Allen Park, MI, US
Jd Vougiouklakis's Location
Allen Park, Michigan, United States, United States
About Jd Vougiouklakis

Jd Vougiouklakis is a Head of Client Success at LadderUp Housing.

Jd Vougiouklakis's Current Company Details
LadderUp Housing

Ladderup Housing

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Head of Client Success
Allen Park, MI, US
Jd Vougiouklakis Work Experience Details
  • Ladderup Housing
    Head Of Client Success
    Ladderup Housing
    Allen Park, Mi, Us
  • Rocket Mortgage
    Software Engineering Team Lead
    Rocket Mortgage Nov 2021 - Present
    Detroit, Michigan, United States
    - Communicate and promote the culture and mission of the company and hold team members accountable to them- Lead and mentor their team on performance, production and day-to-day tasks- Lead and mentor the team to plan, design, build and deploy high quality software that meets or exceeds the technical standards of Rocket Technology- Work with senior leadership to identify talent needs- Creates objectives and key results at the team and individual level with their team members; pull/create reports, as requested, to track accomplishments- Act as team facilitator and challenge performance in the areas of quality, predictability, flow and velocity; address roadblocks as they arise and help the team focus on iteration goals and program increment objectives- Apply Lean/Agile values and principles to an engineering team- Engage in and communicates tech incidents to impacted stakeholders- Recognize trends spanning multiple tech incidents and work with the team to ensure the appropriate resolution is found- Coordinate and communicate with other teams for work between business domains, products, teams and/or trains- Make process improvement recommendations to both the technology software development life cycle as well as business processes based on knowledge and understanding of the team product domain- Contribute new best practices within the Rocket Technology leadership community- Know why we’re implementing the technology product(s), its context, audience, what problem it will solve and its technical capabilities/limitations- Maintain a basic understanding of technology standards, including architecture, design and integration patterns
  • Rocket Mortgage
    Product Owner
    Rocket Mortgage Mar 2020 - Nov 2021
    Detroit, Michigan, United States
    - Drives the vision and definition of the product- Knows why we're building the product, its audience, and what problem it will solve- Represents the voice of the client- Ensures that the Development team works on the "right things" from the stakeholder's perspective- Understands the business, technology, and process context in which a product delivers value- Writes new user stories, ensuring that acceptance criteria is met when code is complete- Drives release planning and forecasting- Regularly keeps in touch with every product stakeholder- Shares insights throughout the company regarding the product- Engages with our User Experience team to define requirements for how a prospective user interacts with the product
  • Rocket Mortgage
    Business Analyst
    Rocket Mortgage Apr 2017 - Mar 2020
    1 Campus Martius, Detroit, Mi 48226
    The Business Analyst is the liaison between the business and technology that works closely with our business partners to identify and determine how their technology can be used to best support/enhance their day to day processes. A Business Analyst creates clear understandable recommendations and solutions that engineers and the technology team use to create systems and tools to meet the needs of their clients.  Business Analysts create recommendations, functional specifications, and test changes.
  • Rocket Mortgage
    Mortgage Banker
    Rocket Mortgage May 2015 - Apr 2017
    Detroit, Michigan
    Assist clients in finding the correct loan product for their specific financial needs.
  • Homegrown Pros, Inc.
    Director Of Operations
    Homegrown Pros, Inc. Dec 2020 - Apr 2021
    Detroit, Michigan, United States
    - Liaise with executive team to make decisions for operational activities and set strategic goals- Plan and monitor the day-to-day running of business to ensure smooth progress- Supervise staff from different departments and provide constructive feedback- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements- Manage procurement processes and coordinate material and resources allocation- Oversee customer support processes and organize them to enhance customer satisfaction- Review financial information and adjust operational budgets to promote profitability- Revise and/or formulate policies and promote their implementation- Manage relationships/agreements with external partners/vendors- Evaluate overall performance by gathering, analyzing and interpreting data and metrics- Ensure that the company runs with legality and conformity to established regulations
  • Growx A.I. Technologies, Llc
    Director Of Product
    Growx A.I. Technologies, Llc Dec 2020 - Apr 2021
    Detroit, Michigan, United States
    - Meets with customers to identify customer needs and opportunities, determine product market fit.- Works to vet new solution opportunities, assists in identification of new markets and use cases.- Meets with customers, sometimes highly strategic customers, to validate features and walk through product iterations in the course of development to ensure product development is on track to meet customer needs.- Works closely with design to make sure features are usable and intuitive for our customers- Works closely with engineering to ensure solution feasibility- Acquires a deep expertise of our product, customers, and their needs- Document key use cases and personas to help the team understand the problems- Creates story maps, road maps and other artifacts to provide context and direction to product teams and other stakeholders- Ensures final product meets customer needs- Researches competitive/related solutions, understands the technology landscape- Authors and maintains product vision and strategy- Defines priority of outcomes, clarifies customer needs for product group(s), works with engineering to set deadlines for milestones, authors Objectives and Key Results (OKRs), and acts as a leader on their product team(s).- Contributes to the creation of overall product strategy and roadmap in partnership with the Product Management team- Identify potential problems within their product areas, process, or teams that arise in their area and drive resolutions for those issues.- Manages relationships with the product team, the product management team, product marketing, internal stakeholders, sales, strategic partners, customer success, and customers that use or might use their product.- Ensures that the product team understands the vision and strategy of their product, as well as the short and medium term plans to achieve their vision- Works to inform internal stakeholders of product strategy and goals, understands and considers their input
  • Esports Entertainment
    Founder
    Esports Entertainment Feb 2014 - Jan 2017
    esports events and leagues
  • Inland Omnichem Group
    Dirt Analyst
    Inland Omnichem Group Jul 2013 - Dec 2014
    Dearborn, Mi
    Quality control for the best selling vehicle in America, the Ford F-150.

Jd Vougiouklakis Education Details

  • Free Code Camp
    Computer Software
  • New Horizons Computer Learning Center
    New Horizons Computer Learning Center
    Information Technology Project Management

Frequently Asked Questions about Jd Vougiouklakis

What company does Jd Vougiouklakis work for?

Jd Vougiouklakis works for Ladderup Housing

What is Jd Vougiouklakis's role at the current company?

Jd Vougiouklakis's current role is Head of Client Success.

What schools did Jd Vougiouklakis attend?

Jd Vougiouklakis attended Free Code Camp, New Horizons Computer Learning Center.

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