Work with teams of engineers/designers/product managers/stakeholders to build a product platform that supports Metasite enabled clinical studies.Manage the ideation process for new features and interact between internal/external teams to ensure development is aligned with company mission and stakeholder objectives.Clearly define problem statements, iteration plans, epics/stories and shepherd those through development for the launch of new features.Define and communicate the product/solution value propositions and differentiators to support prioritization and establish awareness of initiatives across groups.Integrate usability studies, research and analysis into product requirements to enhance user satisfaction. Define/analyze metrics that inform the success of products.Maximize efficiency in a constantly evolving environment where process is fluid. Create and implement solutions that support a scaleable product/process.Deliver products that are recognized as best in industry.Be a point of escalation and subject matter expertise for owned initiatives.Interview and train new Product Managers and Product Owners.Major initiatves: Notifications, scheduling platform, inline user help, third party integrations for connected devices.

Lead BA for four registries working with a large surgeon organization. Represent the client engagement internally to provide feedback to product team regarding scheduling, priorities, and new enhancements. Primary point of escalation for requirements across the client engagement. Software is subject to multiple regulations including 21 CFR Part 11, HIPAA, and 508 compliance.Gather and resolve conflicting end-user requirements. Work with multiple client stakeholders to create robust user stories. Create prototypes to facilitate solution design and development. Identify/package requirements for release using Agile SDLC. Groom and prioritize backlog.Execute requirements related to the platform registry configuration. Provide trainings for the platform configuration. Develop tools to assist other BA’s manage their configurations.Ensure complete and accurate data submissions on behalf of user surgeons as a part of the CMS MIPS government program. Lead Adult and Bariatric implementation of electronic patient reported outcomes (ePRO) solution. Keep customer informed of requirements, status updates. Manage UAT delivery and feedback.Collaborate with client representatives, 3rd party IT providers, internal BA teams, support teams, and offshore BA and development teams to ensure client and registry goals are met.Participate in annual client conferences with both client representatives and end users.Coach/mentor staff and provide technical leadership.

Own enhancement requests from initial requirements through to UAT delivery (both customer driven and internally designed). Define user stories (with customer for external requests), work with stakeholders to refine requirements and potential workflows, analyze current software processes to propose solutions to satisfy all requirements. Develop requirements documents, work with sales to provide information on size/scope of requested projects. Run ballpark and estimate meetings to determine scope of requests other internal stakeholders. Consult with UX to create new interfaces, and developers to create technical specifications, advise QA on testing scenarios, and edit documentation for customers. Manage feedback and provide support during UAT. Provide internal and external training as determined by scope of new updates and guidance for support on customer issues. Point person for credit card integration projects. Help prioritize internal enhancements for inclusion on development schedule and customer facing roadmap.Major enhancements: integrations with merchant services providers to accept credit card payments within the ERP, new web portal module for customer payments, contact management database and self-administration portal, 3rd party hardware for signature capture, enhancements for CRM application.

Develop training curriculum for new team members and identify growth opportunities for team. Advise, create and implement better SOPs for team in order to achieve higher productivity and reporting. Initial member of Product Planning Board (team formed to assist and advise Product Owner on roadmap priorities for entire software portfolio). Co-lead implementation of new customer from sales hand-off to on-site go live. Continued SME support for multiple add-ons and ERP modules.

Provide customer support for proprietary ERP software products on IBM iSeries and web-based technologies. Gather data, research software defects, analyze problems, and provide solutions. Product owner of add-on product to core system. Oversee rewrite of the application to new version utilizing newer web technologies. Conduct all initial testing for product. Interface with developers, QA, and project management. Manage process to gather feedback from customers for new enhancements. Interface with focus group and clients during implementation. Provide software analysis, gather requirements and create specifications documents for program enhancements. Provide both internal and external training to customers and coworkers on Dancik software. Review, edit, and create new documentation for product. Received employee Peer-2-Peer Award for 2Q 2012.

Administer, manage and maintain enterprise recruiting management database (Deskflow, SQL). Audit and clean data, import data from various sources. Work with managers to develop custom reports and workflows for functional groups. Run introductory training for new employees and spot training for new features. After 6 years of nonuse, company now uses software effectively across multiple departments. LEAN process improvement events. Create workflows and automation that saved one FTE. Manage asset and inventory tracking for IT and capital assets. Write and conduct company IT trainings. Write and review company policies and procedures as related to IT and HIPAA security. Primary desktop support for local users, and remote desktop support for program staff. Primary blackberry and mobile device support. No escalation. Employee of the Year nominee - 2010.

Manage the User Support group (helpdesk, electronics/phone staff, and IT trainer). Develop and meet budget for supporting and maintaining 900+ workstations (Mac, PC, desktops, and laptops), including: software, hardware, peripherals, and printers. Manage hardware and software upgrades. Track licensing issues to make sure company is compliant. Manage cell phones and Blackberries for the company. Research and resolve escalated support issues. Ensure that the support level agreement for the organization is met for all support tickets. Assist networking and application groups as needed. Participate in departmental and enterprise projects with IT involvement to ensure they are completed successfully. Assist in transition towards a regional IT department. Revise and develop IT policies. Draft security, outage, and emergency notices for companywide emails.

Provide technical support to members of the newspaper staff. Support multi-platform environment. Hardware and software support. Common applications: Quark products, Adobe products, IE/Netscape, MS Office, and other print/design applications. Mac OS9/9.2/10/10.3/10.4, Win98/2K/XP. Setup new computers and refurbish old computers for reuse. Research and test new software applications as requested for other departments. Assist in programming solutions for the Intranet. Administer Quark server. Lead/participate in projects. Fix problems both locally at the machine, over the phone, and via remote control applications.

Provide tier-one and tier-three phone support for the RoadRunner product. Diagnose and resolve software/hardware problems using network tools. Provide support to field personnel including outage detection and assistance to inquires with the enabling and servicing of RoadRunner. Member of initial support team for wireless networking product launch. Assist in the training of new support members. Support Internet Explorer and Outlook Express.

Internship to satisfy requirements for Masters in IT degree. Served as Associate IT Project Manager for ThatsMyLife (Internet startup company) in regards to the ThatsMyTale product. Produced and maintained IT Project Plan and associated Gantt chart. Tracked work of other interns software development and alerted business leadership group of potential problems and setbacks. Evaluated and suggested ideas for web interface for the ThatsMyTale web presence.

Serve as staff for the University’s Venture Club. Have planned and staffed outdoor adventure trips for rock climbing and sea-kayaking. Staff the indoor climbing wall on campus. Teach clinics for beginner climbers about safety and techniques for climbing.

Came on board as the IT support and helpdesk technician. Installed networked workstations, printers, print servers, troubleshot hardware and software issues for workstations, laptops and servers, rebuilt servers. Developed company’s Internet and Intranet sites. Evaluated, made recommendations for, and implemented company’s web-monitoring software (SurfControl). Monitored and reported on Internet usage for the network. Setup new user profiles and mailboxes. Wrote setup guides for the installation and configuration of various software. Wrote articles and tips for monthly newsletter. Answered the helpdesk and solved user problems both over the phone and at the workstation. Worked with NT server and 9x/NT/2000 Workstation operating systems.