• Provided excellent customer service to readers of all ages and demographics in a high-volume retail environment• Contributed to book displays in fiction, poetry, young adult, graphic novel, manga, and the kid’s department• Assisted in daily operations at the cash register, in accordance with proper cash handling and loss prevention procedures• Worked alongside colleagues with authors such as, James Pattterson and Sonia Sotomayor, to create warm and inviting events for members of the community• Assisted with setup and money management of over $5000 for Books by the Banks, an annual community driven bookfair for Southwestern Ohio and Northern Kentucky • Ensured adherence with all company procedures and policies

• Provided high quality customer service to undergraduate and graduate students of NKU• Maintained stock of and inventoried over 10,000 new and used textbooks

• Ensured staff and coworkers were assigned tasks matching their skill level and passion to promote a friendly and efficient workplace environment• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently• Communicated operational and staff issues to general manager• Complied with all company safety procedures, policies, and regulations to promote a safe working environment