Jonathan Lacdao, Acom, Chgm Email & Phone Number

Stamford, CT, US

New York, US

• Managed a diverse portfolio of lifestyle properties strategically located in unique resort destinations with 320 keys.
• Effectively managed budgetary and reforecasting processes for entire global portfolio, optimizing financial performance and resource allocation.
• Orchestrated seamless operations and maintenance across four distinct Food & Beverage spaces, significantly enhancing overall guest experience.
• Utilized industry expertise to boost returns, preserving properties' exclusive status.
• Led Regional General Managers in seamless operations adhering to brand standards.
• Implemented strategies boosting revenue and improving guest satisfaction.

New York, New York, US

• Achieved 33% energy consumption reduction by applying industry best practices with local municipalities, capitalizing on energy rebates, demonstrating a commitment to sustainability.
• Piloted the strategic transformation of a rental building into a condominium association as an exit strategy, yielding a remarkable 14% internal rate of return (IRR).
• Directed asset and property management for portfolio including five operating hotels (384 keys), a hotel under development (72 keys), and ten mixed-use properties with 95 residential units and 52,000 sq. ft. of.
• Engineered an investor portal launch to streamline communication, organize key documents like K-1s, quarterly updates, financial reports, boosting transparency and fortifying investor relations.
• Implemented a thorough work order and asset management program for trend tracking and lifecycle monitoring of all assets, enhancing maintenance efficiency.

New York, New York, US

• Achieved a 23% rise in Net Operating Income (NOI) and cut minutes per occupied room (MPOR) by 33%, enhancing operational efficiency and profitability.
• Spearheaded the renovation of a food & beverage outlet into a cocktail lounge, boosting net profit margin by 26%.
• Managed operations of a 52-room, design-forward lifestyle hotel with four food & beverage outlets, ensuring an exceptional guest experience.
• Implemented an effective guest service training program, improving the property's Tripadvisor rank by two spots and greatly increasing overall guest satisfaction.

Wellesley, MA, US

• Elevated NOI by over 500%, Average Daily Rate (ADR) by 25%, and Revenue per Available Room (RevPAR) by an outstanding 60% for Hotel segment within three years.
• Reinforced the performance of two mixed-use assets resulting in an impressive 300% increase in Net Operating Income (NOI) over three years.
• Oversaw asset and property management for a diverse Boston portfolio, including 35,000 sq. ft. of commercial space, 200 residential units, and 243 hotel rooms.
• Directed a proficient cross-functional team of 55 dedicated employees across front office, housekeeping, engineering and property management sectors.
• Executed commercial lease negotiations from Letter of Intent through tenant construction turnover demonstrating strong negotiation skills.
• Mastered renovations while effectively managing capital needs assessments for long-term sustainability and value enhancement.

Worldwide, OO

• Led property management teams via daily meetings, efficiently conveying audit findings and jointly devising action plans to ensure compliance with set standards.
• Spearheaded detailed quality audits for Carlson Rezidor Hotel Group, ensuring strict adherence to Federal, regulatory, state, and brand guidelines.

Salem, US

• Managed a $7.0 million budget with precision, delivering accurate monthly revenue forecasts.
• Innovated by devising and executing revenue management strategies, substantially increasing the hotel's revenues by an impressive 18% year-over-year.
• Directed daily operations of an 86-room boutique hotel, managing key departments like front desk, housekeeping, food & beverage, and sales & marketing.
• Led Sales & Marketing Department operations; negotiated Last Room Available rates, coordinated bookings for Social, Military, Educational, Religious, Fraternal groups.
• Conducted monthly P&L reviews to efficiently monitor flow-through, leveraging insights to make informed short and long-term financial decisions.

• Demonstrated financial acumen by effectively allocating funds, authorizing expenditures, and actively participating in budget planning alongside the Area Director.
• Spearheaded proactive marketing calls daily as Sales and Marketing Manager, elevating company representation at community business functions.
• Fostered strategic collaborations with international travel agents and adeptly managed direct bill accounts to optimize business operations.
• Ensured strict adherence to franchise procedures, company policies, and industry regulations for optimal quality assurance and compliance.
• Orchestrated sales promotions, enhancing brand visibility and propelling business growth.

Stamford, CT, US

• Directed a successful Starwood Preferred Guest enrollment campaign, placing our property in North America's top 10% for 2009 enrollments.
• Created exhaustive training programs for employees on vital customer service practices.
• Implemented processes for performance management to boost productivity and efficiency.
• Demonstrated outstanding marketing abilities via strategic guest interaction methods.
• Recognized exceptional contributions, promoting a culture of excellence in the team.
• Orchestrated staffing initiatives, managing and motivating the front office team.

Salem, US

• Executed a $3.1M budget meticulously, allocating resources for fiscal responsibility.
• Led daily operations of an 86-room property, managing front desk and housekeeping.
• Produced accurate monthly revenue forecasts consistently, enabling informed financial decisions and optimization of financial performance.
• Managed a team daily, fostering collaboration and productivity while ensuring operational efficiency and guest satisfaction.

Providence, Rhode Island, US