Jacob Dailey Email & Phone Number

Fresno, California, US

• Network troubleshooting – loop detection, tracing, terminating, etc.
• Install and terminate copper and fiber cabling for different IT equipment.
• Monitor, optimize, manage, and support the district’s network infrastructure consisting of 110 sites across a large metropolitan area to support over 100,000 users and their devices.
• 3rd largest district in California
• ~1850 L2/L3 switches and ~5000 WAPs
• Network/Telecom dept team of eight

Fresno, California, US

• Remote desktop and remote assistance
• Network, hardware, peripheral device, and software troubleshooting/repair
• Device deployment, and imaging via Windows Deployment Services (SCCM)
• Provide support for 100+ locations
• Basic domain and server administration

Fresno, CA, US

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Oversee the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Develop training materials and procedures, or train users in the proper use of hardware or software.

Atlanta, Georgia, US

• Assist with ordering, scheduling, inventory, maintenance, interviewing
• Interface with customers, ensure product quality and satisfaction, resolve issues
• Maintain personnel records
• Quality, service, equipment, and training audits

Atlanta, Georgia, US

• Assist with ordering, scheduling, inventory, maintenance, interviewing
• Interface with customers, ensure product quality and satisfaction, resolve issues
• Maintain personnel records
• Quality, service, equipment, and training audits

Bachelor Of Science - Bs, Cloud Computing

Bachelor Of Science (Bs), Kinesiology And Exercise Science

Information Technology Support Specialist, Information Technology

Associate Of Arts (A.A.), General Studies