Jacob Dailey Email & Phone Number

Fresno, California, Us

• Network troubleshooting – loop detection, tracing, terminating, etc.• Install and terminate copper and fiber cabling for different IT equipment.• Monitor, optimize, manage, and support the district’s network infrastructure consisting of 110 sites across a large metropolitan area to support over 100,000 users and their devices.▪ 3rd largest district in California▪ ~1850 L2/L3 switches and ~5000 WAPs▪ Network/Telecom dept team of eight• Cisco L2/L3 switch and access point configuration/deployment • Network monitoring – AP, switch ports, switches, etc.• Cisco wireless controller and UPS config and deployment• Cisco Call Manager, Cisco Unity• Cisco Prime, Solarwinds Orion• Cisco phone deployment/configuration

Fresno, California, Us

• Remote desktop and remote assistance• Network, hardware, peripheral device, and software troubleshooting/repair• Device deployment, and imaging via Windows Deployment Services (SCCM)• Provide support for 100+ locations• Basic domain and server administration

Fresno, Ca, Us

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Oversee the daily performance of computer systems.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Inspect equipment and read order sheets to prepare for delivery to users.• Develop training materials and procedures, or train users in the proper use of hardware or software.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Confer with staff, users, and management to establish requirements for new systems or modifications.• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Atlanta, Georgia, Us

• Assist with ordering, scheduling, inventory, maintenance, interviewing• Interface with customers, ensure product quality and satisfaction, resolve issues • Maintain personnel records • Quality, service, equipment, and training audits

Atlanta, Georgia, Us

• Assist with ordering, scheduling, inventory, maintenance, interviewing• Interface with customers, ensure product quality and satisfaction, resolve issues • Maintain personnel records • Quality, service, equipment, and training audits

Bachelor Of Science - Bs, Cloud Computing

Bachelor Of Science (Bs), Kinesiology And Exercise Science

Information Technology Support Specialist, Information Technology

Associate Of Arts (A.A.), General Studies