Josh Dailey Email & Phone Number

Century City, Ca

Los Angeles Metropolitan Area

- Created and maintain local inventories and spreadsheet layouts of machine inventory, mobile deviceinventory, server room port mapping, and server room cage layouts. Inventory spreadsheets areused to supply data for top-level IT hardware management Smartsheet tracking.- Configure and launch multiple video conferences to reflect the wishes of clients and WSGRattorneys present.- Managed the migration and configuration of office setup from a temporary space to a newly openedoffice; focused on making uniformity among all hoteling and permanent office space workstations.- Perform server room power shutdown and start up procedures to ensure all virtual systems weresafely migrated and no data loss would occur during scheduled building power/HVAC testing.- Routinely check all Solstice systems, video conferencing units, printers, and spare laptops forupdates or defects.- Resolve tickets through ServiceNow platform in a timely manner based on prioritization of urgency.- Prepared and executed Teams Voice cutover from Cisco/Jabber systems by proactively presettingand removing hardware from offices to seamlessly transition configuration changes; promotedtraining for the changes of the office phone system integration.- Assist with after-hour firm events requiring on-hand tech assistance, including setup and clean-up.- Traveled to San Diego office location to support IT needs and gain experience through multiple firm office environments.

Greater Los Angeles Area

IT Manager/Tech Support (2020 - 2022)• Remotely assisted company inspectors and franchise owners with computer setup, software layout, and any ongoing software issues.• Updated and maintained home inspection software templates to reflect current code requirements, then presented new changes and distributed bi-monthly patch updates to the team and franchise owners at company all-hands meetings.• Overhauled and maintained Morrison Inspector Training Academy PowerPoint modules to provide updated code requirements and clean up overall ascetics.• Conducted report audit reviews for new members to the team and franchise owners, advising them on where to better implement stronger narratives or reword alarming statements.• Constructed and assessed operational bid sheets for real estate investment clientele to assist with breakdown of cost to cure treatments. Certified Home Inspector (2018 - 2022)• Interacted directly with clients to orally deliver an initial and final presentation detailing the method of inspection, standards of practice, and any defects or systems needing further review.• Performed thorough technical evaluations of major systems of residential properties, including roof, foundation, plumbing electrical, and Heating, Ventilation and Air Conditioning (HVAC) systems.• Created finalized technical reports combining details of on-site inspections, including photos and a breakdown of each system on the property, available to clients within 48 hours of the inspection.• Led and collaborated with team to improve frequently used software reporting systems and processes, providing additional efficiency to each inspection conducted.• Planned and coordinated data management with team members efficiently in anticipation of large-scale commercial inspections in order to eliminate risks of overlooking defects or redundancies.• Piloted an aerial drone over homes to survey and gather information not visible from the ground.

Greater Los Angeles Area

Utility Notice Specialist (2017 – 2018) • Communicated with utility companies, BLM property vendors, and other stakeholders to ensure water was disconnected and meters removed from the property upon acquisition.• Initiated document retrieval from government servers needed by utility companies to verify proof of ownership so services could be deactivated appropriately.• Researched and contacted utility companies to ensure all utilities had been turned off to each property.• Developed documentation to manage multiple lists of information for active HUD properties and processed daily reports and input over multiple workbooks.• Prepared a plan and documented an outline to expedite discussions with utility companies.• Divided and consolidated properties into each specific water company, to streamline the process more efficiently.Routine Maintenance Inspection Analyst (2013 – 2017)• Administered quality control checks of routine HUD property inspections via PDF including regular update/interior maintenance, yard maintenance, and snow removal work orders.• Ensured reports were written in compliance with government standards of practice to identify additional information needed, unnoticed damages, and missing safety issues in data received from field service vendors.• Provided a detailed list of missed items found in the Asset Management inspections that were not completed during the Field Service Management inspections.• Gathered and organized missing data into spreadsheets and/or emails as needed to quickly coordinate performance trends.• Prioritized and compiled a list of daily Audit Communication Triggers (ACTs) to be sent at end of day for work order activation.• Managed and coordinated follow-on objectives for on-site BLM contractors as needed after completing property inspections.

Greater Los Angeles Area

• Managed and coordinated schedule for third shift reviewers.• Reviewed PDF inspection reports for newly acquired HUD properties.• Examined scanned photos for missing items or overlooked health and safety issues not mentioned in inspection report.• Documented all details and inconsistencies found between inspection reports and property photos.