Justin D'Alessandro Email & Phone Number

Latham, New York, United States

Responsible for managing or performing work associated with IT infrastructure and systems administration (internal or outsourcing staff) including installation, configuration, administration, support, and maintenance of IT hardware systems, IT data/voice network systems, and internal databases.

Latham, New York, United States

Designs, analyzes, develops, modifies, installs, tests and maintains systems software and hardware. Assists with vendor evaluations, modifies and/or debugs vendor-supplied utilities and packages, and prepares technical documentation for telecommunications, network, and system software applications.

Latham, New York, United States

Provide Enterprise level cellular support for client devices such as Ipads, Iphones, Droids and MiFi Hot Spots via E-Mail, phone and ITSM Tools such as Service Now.Maintain accurate records within Verizon Wireless, AT&T, and Calero Business Portals as well as Mobile Device Management Software such as IBM MaaS360 and AirWatch VMWareResponsible for procurement, configuration, and device management of mobile devices for all Fidelis Care Offices in New York StateContributed to decreasing monthly mobile provider invoice by $22,166.67 by revising the company’s inventory of cellular equipment and removing unused lines.

Latham, New York, United States

Provide on-site support services in response to Help Desk tickets, move-add changes, project deployment, and other day-to-day business activities associated with end user equipment, desktops, laptops, tablets, phones, and video conference tools.

Albany, New York Area

• Consult with clients and potential clients on specific technical queries regarding programs, hardware and technologies.• Advises the client on their current virus and security definitions and recommends security best practices.• Effectively communicates with clients on product features and capabilities in tailoring them to client needs. • Liaison with potential and current clients on system builds to meet their expectations and budget requirements.• Performs system builds installing hardware and software from client specifications

Albany, New York Area

• Provide Deskside Support, Remote Support, and Phone Support to correct application issues, solve network and security problems, identify common PC and Laptop software and hardware problems related to Windows XP, 7, and 10.• Working knowledge of legacy and current Microsoft Windows Operating Systems and Microsoft Office applications.• Support equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals ranging from Dell, HP, Ricoh, Konica, and Tally DOT Matrix.• Restructured company work spaces to accommodate expansion project hosting several hundred staff within a two month requested deliverable.• Recipient of multiple “Kudos” from Leadership and Staff regarding customer satisfaction and holding a 4.9 out of 5 Star rating• Responsible for overseeing and executing multiple IT Projects to meet department expectations and specifications in a timely manner.• Mobilized teams at multiple locations to ensure timely delivery of equipment to company employees.• Trains, mentors and coaches technicians; creates training materials.• Audit company assets through weekly rolling inventory checks and facilitating the redistribution of resources between multiple sites.• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations

Albany, New York Area

• Responsible for diagnosing, troubleshooting, and resolving a range of software, hardware, and connectivity issues through proper phone techniques and e-mail for 5,000 local and remote users. • Document, track and monitor problems to ensure timely resolution.• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software. Responsible for all new and retiring employee account setup and removal.• Involved in the creation of a Project Wide baseline for Client Inventory that involved the scanning, retagging, and reconciliation of over 13,000 pieces of equipment.• Appointed Project Lead for the Network Printer Remediation and DOH MoveIT Projects.

Albany, New York Area

• Conduct and process renewals by telephone and those received through the mail or web in accordance with all departments and the MAXIMUS performance standards, policies, procedures, and protocols.• Processed over 8,600 Health Insurance Applications for NYS Residents enrolled in Child Health Plus, Family Health Plus, Premium Assistance and Medicaid while maintaining a 98.5% Quality Score.• Recognized for Excellent Customer Service and Quality• Received promotion to the Renewals Processing Team• Selected to be a Renewals Assistant Subject Matter Expert

Associate Of Science (A.S.), Teacher Education, 3.5

Regents Diploma

Activities and Societies: -Member of the National Honor Society -Member of the Varsity Bowling Team -President of the Parent, Teacher.