Jack Allyn Email & Phone Number

Memphis, Tennessee, United States

Nashville, Tennessee, United States

• Provides client success for Uber’s largest VIP merchants and B2B Delivery as a Service (DaaS) clients• Works directly with Account Managers and clients to guarantee daily success on the Uber platform and where Uber’s API is integrated• Resolves 250+ phone/email interactions per week, while providing a white-glove client experiences

Nashville, Tennessee, United States

• Responsible for troubleshooting user issues with the Postmates app and identifying reoccurring areas of improvement within the Postmates user experience• Resolved 250+ email/phone interactions per week with a 90% QA average• Maintained an average handle time (AHT) of <6.5 minutes per interaction• Demonstrated professional conduct and deescalation practices that reduced user churn

Greater Nashville Area, Tn

• Handled daily support interactions with customers who contacted executive leadership by resolving user complaints• Conducted root cause analyses to determine problem points and created reporting for executive visibility• Researched support interactions to identify trends and seize strategic opportunities• Coordinated with legal counsel to provide operational insight into user support interactions related to ongoing litigations and arbitrations• Responded to user complaints made through the BBB to maintain an A+ rating• Resolved 30+ customer interactions with executive leadership and legal counsel per month

Greater Nashville Area, Tn

• Supported 100+ North American field team members at Lyft Hub locations virtually with escalated customer in-person issues ranging from drivers complying with local and state regulations to investigating and resolving Lyft platform Trust & Safety issues• Responded to 80+ user escalations per week and provided ongoing support to Field team members including delivering feedback for how best to improve user support quality• Researched escalation types by market and individual field location and provided in-depth data analysis for market managers and onsite leadership• Built internal relationships with field team members to establish a cohesive company bond that reinforces a consistent user support experience

Greater Nashville Area, Tn

• Provides assistance and solutions for accident and emergency situations occurring on the Lyft Platform.• Engages actively with customers directly with respectful phone and email etiquette.• Assisted teammates involved in escalated safety cases that require emotional intelligence and composure during sensitive concerns.• Completed 55 hours as a new hire safety mentor during which mentors would provide real-time support to new agents working on the on the job.

Greater Nashville Area, Tn

• Initiates preparation, manages operation, and coordinates conclusion for the day of events• Provides excellent customer service for high profile donors and other event attendees• Creates an experience that is reflective of the beautiful Cheekwood aesthetic and rich history

Nashville, Tennessee, United States

• Built and maintained relationships with 50+ middle Tennessee bars and restaurants by making weekly check-ins with house management• Delivered ordered volume of staple beer products to accounts weekly and promoted newly released craft products made from local breweries• Tracked and recorded sales volume on a week-over-week basis and optimized order supply by account demand

Nashville, Tennessee, United States

• Balanced year-end journal entries for 2015 accounts receivable using Microsoft Dynamics• Inspected journal entries to ensure full compliance with GAAP• Organized 500+ invoices into a comprehensive and clear filing system

Vanderbilt Dyer Observatory

• Managed green room and amenities for VIPs and high profile artists• Assisted multiple brand representatives with product promotion and distribution at events• Installed and dismantled audio, visual, and staging apparatus before and after events

400 4Th Ave S, Nashville, Tn 37201

• Assisted event planners with implementation and operation of event timelines• Provided professional customer service for wedding and private event attendants• Categorized, accounted for, and transported warehouse equipment and inventory

• Purchased over $2,500 in used textbooks to be resold later in a two week span.• Promoted services through Facebook and Word-of-Mouth marketing techniques.• Prospected potential customers through Cold-Calling and leveraged personal relationships.

-Provided excellent customer service for weddings and large corporate events-Operated logistics getting materials and equipment from the kitchen to the site, vice versa.

1900 Belmont Boulevard