Jennie Dang Email & Phone Number

United States

Customer Service driven. Managing the Lost & Found at OAK. Managing and helping with terminal projects, FAA Compliance related to Title VI and ADA. Develop Inventory Control management system for uniforms. Assist with Volunteer compensation Payments.

Oakland International Airport

Runway/Taxiway signage projectsFAA regulatory compliance and training recordsPart 139 work order logs, project and implementation of Team Eagle system. ARFF MOU and billing analysis management. FBO compliance and records management. Airport Emergency Plan management and updates. Emergency Planning of annual/triennial exercises with FIRE, WETA, LEO, other agencies.

Oakland International Airport

• Analyze & Run Reports of Traffic Collision and Crime Analysis• Check airport perimeter• Mail out airport citations

Human Services, Head Start

• Hold Policy Council meeting• Meeting Minutes & Agendas• Process Travels, travel authorizations & vouchers• Manage Meeting calendars• Work on special projects and events• Graphic designs for fliers, annual reports and news letters.• Process contracts and invoices

7101 Edgewater Drive, Building #2, Oakland, Ca 94621

• Recruitment • Package hiring packets for new employees and send out offer letters. • Medical Appointments – make pre-employment medical appointments• Add & Delete employees from our Pull Notice system (DMV• Reviewing disciplinary letters, retrieving exhibits, distribute and mail out to Skelly Officers and Union Representatives.• Work on special projects and events• Assist Equipment Services Manager with Insurance claims, logging vehicle accidents and sending memos to OPD & OFD to collect Fastrak Toll violations.• Assist in the logging of Worker’s Comp claims into Access database as well as creating files for each claim. • Designated Disaster Service Worker

100 First Street, 5Th Floor, San Francisco, Ca 94105

• Serving as the primary contact between Northern California Sales, Client Service teams and Marketing • Implementing Small Business new sales • Maximizing retention of existing business and growth of new small business market opportunities • Resolving issues; completing group application and initial group open enrollment functions • Working with Account Management staff on benefit change and renewal recommendations • Attending open enrollment events, health fairs and General Agent training

200 First Street, 5Th Floor, San Francisco, Ca 94205

• Provide support & assume account management responsibilities 18 assigned accounts, including the responsibility for persistency and delivery of high-level customer service. • Develop relationships & maximize retention of existing business and growth of new opportunities. • Service clients; act as a liaison to appropriate Delta staff to resolve claim concerns, address any eligibility submission issues, attend open enrollment and benefit fairs as needed. • Monitoring group accounts; track and follow-up on problems and concerns; escalating issues to the appropriate level when necessary. • Review contracts, amendments and evidence of coverage or summary of plan descriptions for accuracy prior to the release, to the clients, brokers, or consultants. • Ensure that all systems reflect the client’s benefits accurately.• Consistently supporting company compliance guidelines

• Provide support to the Regional VP of sales and Assistant VP of Sales. • Review and produce proposals as well as finalize rate negotiation with brokers(Life/AD&D, Short Term Disability, Long Term Disability, Dental, Vision and EAP).• Develop profile packets for finalist presentations.• Prepare Client’s product summaries and brochures. • Participate in benefit fairs and enrollment meetings.• Perform preliminary review of files before cases are submitted to the underwriting department • Provide client services to employees and brokers.• Review and order certificate booklet, order ID cards, Schedule A and 5500 forms for our clients.• Maintained all files for Cobra/Cal-Cobra employees with the necessary forms for enrollment.• Collaborate with regional brokers to provide inside sales services• Document all quote files into Access database for tracking premiums and benefit designs.