Gestor do departamento de TI, lidero um time de 7 colaboradores, focado em projetos de infra e inovação.Sou responsável por manter a operação funcional em 5 sites no Brasil, fornecendo suporte aaproximadamente 2000 colaboradores. Minhas principais tarefas no projeto são:▪Gestão de fornecedores de infraestrutura de TI;▪Criação de processos ITSM e políticas relacionadas às melhores práticas da TI;▪Gestão de hardware, software e segurança da informação;▪Projetos de implantação de infraestrutura de servidores, rede, Telecom, Cloud e Segurança;▪Busca de Inovação e tecnologia para melhoria do negócio através de projetos desafiadores;▪Gestão da despesa orçamentária e investimentos (Budget/CapEx);▪Controle dos KPI’s.

STERICYCLE, (American multinational Specialized in hospital and industrial Waste Treatment) 23,000 Collaborators - present in the American, European and Asian Continents.• I supported and developed internal and external audit processes in Brazil;• Diagnostiquei solutions to reduce operating expenses in IT,• I implemented new technologies in communication link in several states of Brazil;• I redesigned the server structure by proposing a disaster recovery (DR) environment using the AWS cloud;• Idealized the improvement of control of the activities of IT suppliers, improving the SLA and deliveries;• I conducted a project to implement the call management system in Brazil, according to ITIL’s good practices;• I managed a team of analysts and IT experts, face-to-face and remotely;• I encouraged the continuous implementation of processes and policies;• I checked the annual budget for equipment/service purchases - Capex;• I helped with the adaptation of Brazil to the constant organizational changes proposed by the global team;• I executed maintenance plan of the main datacenter and technical rooms in Brazil;• Technical leader in Brazil of the on-premise environment migration project to the AWS cloud.

STERICYCLE, (American multinational specialized in hospital and industrial waste treatment) 23.000 Collaborators - present in the American, European and Asian continents.• Participated in the construction project of the datacenter and IT technical rooms in the main locations in Brazil;• Experience with configuring servers with virtualization technologies, creating user and group accounts in Active Directory (AD) and Exchange/Azure;• Experience with M365 support, including Azure AD, email creation and license release; • Configuration and management of Swithes and Access Point - manufacturers CISCO and DRAYTEC; • Implemented security configuration of Cisco ASA routers in partnership with teams from the USA and Portugal and being a support point for configuration in Latin America;• Led the coordination of the activities of the IT analyst team in Brazil; • Experience with internal audits and process creation; • Preparation of technical documentation on servers, network and Datacenter Environment; • Network management and monitoring using tools (Wireshark); IT budget control.

SERQUIP, (Brazilian company specialized in hospital waste treatment) 100 Collaborators - present in Brazil• Participated in the ERP system implementation project in addition to training and creation of manuals; • Helped in the implementation of the hospital waste control system; • Controlled and invented computer equipment;• Computer and network support and maintenance, creation of login scripts;• Implemented data backup and recovery policies;

NTW, (Brazilian company specialized in computer services) - 10 collaborators - present in Brazil• Computer installation and configuration;• Network rack mount;• Internet configuration and sharing;• Computer user support